Overall it was a decent experience and a lovely hotel. The check in procedure absolutely sucked. No one is on site and you'll have to pay an additional Venice tax. Again, the experience in Venice made up for the hotel check in, which sucks.
Eric
ทริปกับครอบครัว 1 คืน
10/10
Lori
ทริปกับเพื่อน 1 คืน
10/10
Cristian
ทริป 1 คืน
2/10
The place is not maintained properly and bathroom has molds and there are holes in the room, all the curtains are dirty and dust , please do not book this and I have pictures of those
Wilson
ทริปกับครอบครัว 1 คืน
2/10
La propiedad está pasable! Súper difícil de encontrar más difícil de enterar y súper mala comunicación de los dueños
Danny
ทริปกับครอบครัว 2 คืน
2/10
This place is sketchy at best to check in details. There is no sign for the property. You have ring a door bell within the window of check in. The door bell is the only thing with the name of the place on it outside. You have to be buzzed past the first door the first time and then use the code through two doors. The key for the front door and the key card will in the room. Checkin is awful. I didn’t get my code initially called and a rude person hung up on me after saying they will resend the code. Room is old and run down. The sofa bed felt like a stampede of animals has run across it for the last year. There is rust by the shower. No way to get more toilet paper or new towels. The only thing this place had going for it was the central location and the view out the window.
chinawut
ทริปกับครอบครัว 3 คืน
2/10
Horrible. Disgusting. Go elsewhere
toi
ทริปกับเพื่อน 2 คืน
8/10
Great space! Tricky check in.
Gianna
ทริปกับครอบครัว 2 คืน
10/10
Super, avec fenêtre sur le grand canal
La chambre est très bien mais il faudrait restaurer un peu la douche.
Nous avons quand même passer un très bon séjour
François
ทริปโรแมนติก 4 คืน
2/10
No estuvo buena la estadía. La habitación era muy húmeda, infestada de zancudos y mosquitos, los muebles viejos y en mal estado, todo muy sucio. El sistema para el check-in muy malo, no fue fácil entrar. No lo recomiendo!
Adolfo
ทริปกับครอบครัว 2 คืน
10/10
BERTA
ทริป 1 คืน
6/10
I liked the area. For the age of building, it was in good codition. Maybe a little more light when you first come in going up stairs. The walls could use a little paint
Bethanne
ทริปโรแมนติก 1 คืน
2/10
DO NOT BOOK FOR ANY REASON. There is no staff at the facility. That’s ok if there are no problems. The entry system would be good if they provided all the info. We couldn’t see the keypad to get into the door at top of stairs.
It was very cold & after requests from Expedia to bring an extra blanket asap, it came the next day at the hotel’s convenience.
They did not do daily tidying.
There was no coffee, towels or toilet paper replenishing.
There’s black mould in two places in the bathroom. A constant complaint in the reviews.
There are no instructions on how to access the garden - a feature we looked forward to enjoying.
They do NOT reply to emails for assistance at any time of day.
The phone number in their emails and on the site is not connected. This has been a complaint for at least a year in the reviews.
They take your money & don’t care after that.
Venice is wonderful! The attitude of this hotels ownership could ruin your visit.
Oh! And nowhere on their site does it say there are no vaporetti stoping at San Samuel after 20:00 (8pm). Rather inconvenient.
They don’t care!!! It is obvious is every aspect of the hotel.
DO NOT BOOK FOR ANY REASON.
Walter
ทริปโรแมนติก 3 คืน
10/10
Very convenient drop off for vaporetto and luggage.
Dina
ทริปกับเพื่อน 2 คืน
6/10
Excelente ubicación, el único inconveniente es que no tuvimos agua caliente para la ducha.
Christopher
ทริป 1 คืน
10/10
La struttura si trova nella fermata San Samuele ed è quindi collegata benissimo con tutta la città(Piazza san Marco15 minuti a piedi).
Camera spaziosa e area comune che affaccia sul canal Grande
Gianni
ทริปกับครอบครัว 1 คืน
6/10
The room was dirty and in need of painting. We did not have enough linens to make up the pull out couch and there wasn’t a way to talk to anyone to get it. The view however was amazing and the room was right next to the water bus station.
Lisa
ทริปกับครอบครัว 3 คืน
2/10
Only way to enter building is by ringing a bell that no-one answers (we only got inside as another party in same situation opened door from inside). Only way to enter room is via a code that didn’t work. No-one answers phone number provided. Thankfully, they respond to WhatsApp messaging … EVENTUALLY …. But by the time we got access to the room (one hour after check in) we find it hadn’t been cleaned after last guests. DISGUSTING. Will seriously question whether or not to use this booking service again if this is the kind of property you are happy to promote.
Andrea
ทริปกับครอบครัว 2 คืน
2/10
Jose
ทริป 4 คืน
2/10
Horrible experience with NO in-house reception. Total lack of advance check-in communication. FILTHY ROOM & NEVER MENTIONED A BEDROOM/BATH IN BASEMENT with MOLD.
Charmaine
ทริปกับครอบครัว 4 คืน
2/10
Horrible experience with NO in-house reception. Total lack of advance check-in communication. FILTHY ROOM & NEVER MENTIONED A BEDROOM/BATH IN BASEMENT with BLACK MOLD.
Charmaine
ทริปกับครอบครัว 4 คืน
4/10
Pierre
ทริป 2 คืน
8/10
Ankunft war erschreckend da direkt neben dem Eingang sehr viel Sperrmüll stand. Im Aufenthaltsraum funktionierte die Klimaanlage sehr gut, leider jedoch nicht in der Suite. Bei den vorherrschenden Außentemperaturen — NO GO !!!
Ansonsten war haben wir uns sehr über das Zimmer und die tolle Aussicht gefreut