4/10
I recently stayed at the Hyatt Place in Pasadena with my 2-year-old daughter over the weekend. While the hotel had some positive aspects, there were several issues that affected our overall experience.
What I Liked:
- Spacious room with impressive floor-to-ceiling windows offering a nice view
- Location was convenient for our specific needs
What Needed Improvement:
- Maintenance issues were evident throughout the room:
- The balcony door was extremely difficult to open and close
- Carpet was coming up at the corners by the windows
- The bathroom had two doors (one from the bedroom, one from the main area) but only one had a lock, which was concerning for privacy
- Odd room design with mismatched furniture and an inefficient layout that wasted considerable space
- Safety concerns with the television mounted on a thin, unstable stand that posed a hazard for my toddler
- Cleanliness was below expectations - the room needed a more thorough cleaning
- Bed comfort was mediocre at best
- Service was adequate but not memorable
Would I Return?
While the location worked for this particular trip, the maintenance issues, cleanliness concerns, and safety hazards with the unstable TV stand would make me hesitant to stay here again, especially when traveling with a young child. For the Hyatt brand, I expected better attention to detail and upkeep of the facilities.
If you're considering this property, I'd recommend not traveling with little ones as there were many safety concerns.
Carl
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