2/10 Poor
Nov 30, 2024
Terrible
Very underwhelmed by this “resort”. I get there was a big storm but maybe this one isn’t ready to be open. After I couldn’t cancel the reservation I was told check in was pushed from 3 to 4 and check out from 10 to 11. One of the reasons I picked it was for the later checkout. Secondly we had to go to another resort to check in and it was really confusing where the office was. We finally get our key and go to our room and our couch looks like it was dropped off the balcony and dragged back up. It was clearly broken and dirty. The bed at least seemed clean. It sounded like a waterfall was running behind the walls half the night. We were told we had to park in our designated parking spot or we’d be towed but we drove around 5 minutes and couldn’t find it. Then we did but a huge box truck was parked there in our place. I parked in another spot and worried all night we would be charged or towed. In the morning we had to wake up early and rush out because of the early checkout and the worry about my car. Will never stay here again and am bummed the reviews steered me wrong.
Mary
Mary, 1-night family trip
Verified Hotels.com guest review