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Fairmont Grand Del Mar

5.0 star property
Luxury hotel in Carmel Valley with 6 restaurants and 4 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairmont Grand Del Mar

Exterior
Exterior
Exterior
Exterior
Meeting facility

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pool
  • Electric vehicle charging point
  • Free WiFi
  • Internet access
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Golf course
  • Near the beach
  • 6 restaurants and bar/lounge
  • Full-service spa
  • 4 outdoor pools and 4 spa tubs
  • Breakfast available
  • 2 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
  • Beach umbrellas

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
The price is $762
includes taxes & fees
$676 per night
Jan 26 - Jan 27, 2025

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Vista 1 BR Suite 1 King

Vista 1 BR Suite 1 King | Premium bedding, minibar, in-room safe, desk

Vista 1 BR Suite 1 King

Highlights

Furnished balcony or patio
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 1100 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed (Veranda)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Clothes dryer
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony (Veranda)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, Balcony (Veranda)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Clothes dryer
  • 550 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Fairmont)

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds (Fairmont)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Clothes dryer
  • 549 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand 2 Bedroom Suite

Grand 2 Bedroom Suite | Premium bedding, minibar, in-room safe, desk

Grand 2 Bedroom Suite

Highlights

Furnished balcony or patio
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 2840 sq ft
  • Resort view
  • Sleeps 4
  • 2 King Beds

Suite, 1 Bedroom (King Bed, Paseo)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Clothes dryer
  • Sleeps 5
  • 1 King Bed

Suite, 1 Bedroom, Fireplace (King Bed, Vista)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Clothes dryer
  • Sleeps 5
  • 1 King Bed

Deluxe Room, 2 Queen Beds (Veranda)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Clothes dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 3 Bedrooms, Non Smoking (Villa Brisa)

Villa, 3 Bedrooms, Non Smoking (Villa Brisa) | Premium bedding, minibar, in-room safe, desk

Villa, 3 Bedrooms, Non Smoking (Villa Brisa)

Highlights

Furnished balcony or patio
Soundproofed
Fireplace
Private indoor spa tub
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
  • 4500 sq ft
  • Golf view
  • Sleeps 6
  • 3 King Beds

View all photos for Paseo 1 BR Suite 1 King

40-inch LCD TV with digital channels, Smart TV, table tennis

Paseo 1 BR Suite 1 King

Highlights

Furnished balcony or patio
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 1500 sq ft
  • Golf view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Paseo 1 BR Suite 2 Queen

Premium bedding, minibar, in-room safe, desk

Paseo 1 BR Suite 2 Queen

Highlights

Furnished balcony or patio
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 1500 sq ft
  • Resort view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Fairmont)

Room, 1 King Bed (Fairmont) | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Fairmont)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Clothes dryer
  • 550 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Del Mar 1 BR Suite 1 King

Del Mar 1 BR Suite 1 King | Premium bedding, minibar, in-room safe, desk

Del Mar 1 BR Suite 1 King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Clothes dryer
  • 1001 sq ft
  • Golf view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed (Poolside,Adult Only)

Premium bedding, minibar, in-room safe, desk

Signature Room, 1 King Bed (Poolside,Adult Only)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Clothes dryer
  • 550 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony (Veranda)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony (Veranda)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Clothes dryer
  • 549 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed

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includes taxes & fees
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About the neighborhood

Map
5300 Grand Del Mar Court, San Diego, CA, 92130

What's nearby

  • University of California, San Diego - 10 min drive
  • Del Mar Racetrack - 11 min drive
  • Torrey Pines Golf Course - 12 min drive
  • Torrey Pines State Beach - 17 min drive
  • Del Mar Beach - 18 min drive

Getting around

  • San Diego, CA (MYF-Montgomery Field) - 23 min drive
  • San Diego Intl. Airport (SAN) - 28 min drive
  • San Diego, CA (SEE-Gillespie Field) - 28 min drive
  • Carlsbad, CA (CLD-McClellan-Palomar) - 29 min drive
  • Tijuana Intl. Airport (TIJ) - 54 min drive
  • San Diego Coaster Sorrento Valley Station - 9 min drive
  • Solana Beach Station - 17 min drive
  • Old Town Transit Center - 19 min drive

Restaurants

  • ‪Panera Bread - ‬7 min drive
  • ‪San Diego- Cafe Vida At Bay Club Carmel Valley - ‬5 min drive
  • ‪Rubio's Coastal Grill - ‬7 min drive
  • ‪Jersey Mike's Subs - ‬7 min drive
  • ‪Chipotle Mexican Grill - ‬6 min drive

About this property

Fairmont Grand Del Mar

Featuring a golf course, Fairmont Grand Del Mar puts you within a 10-minute drive of University of California, San Diego. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and Addison, one of 6 restaurants, serves Californian cuisine and is open for dinner. Other highlights at this luxurious hotel include 4 outdoor pools, a poolside bar, and a health club. Fellow travelers love the helpful staff.

Languages

Arabic, Croatian, Dutch, English, Farsi, French, German, Italian, Korean, Portuguese, Russian, Serbian, Spanish, Swahili

At a glance

DONE

Hotel size

    • 249 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-out available
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • For more details, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Babysitting*
    • Supervised childcare*
    • Children's club*
DONE

Pets

    • Pets allowed (up to 25 lbs per pet)*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free wired internet access in public areas
    • Free WiFi (speed: 50+ Mbps) and wired internet access in rooms
LOCAL_PARKING

Parking

    • Onsite valet parking (USD 70 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 6 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's club (surcharge)
  • Children's pool
  • Supervised childcare (surcharge)
  • Children's menu
  • Pool gate

What to do

  • Tennis lessons
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Archery
  • Ecotours
  • Golf lessons
  • Golfing
  • Hiking/biking trails
  • Horse riding/rentals
  • Evening entertainment
  • Shopping
  • Table tennis
  • Beach nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (20000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf caddy on site
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Piano
  • Health club
  • Golf course on site
  • Golf driving range on site
  • 4 outdoor pools
  • Designer stores on site
  • Arcade/game room
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • 4 spa tubs
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Firepit
  • Outdoor entertainment area
  • Mediterranean architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 40-inch LCD TV
  • Premium digital channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Dryer

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi (speed of 50+ Mbps) and free wired internet
  • Free long-distance and local calls

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Fairmont Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

Dining

Addison - Overlooking the golf course, this fine-dining restaurant specializes in Californian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Amaya - Overlooking the golf course, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
The Clubhouse Grill - Overlooking the golf course, this restaurant specializes in American cuisine and serves breakfast, lunch, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Cent Anni Café - This café serves breakfast, lunch, and light fare. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 73.13 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Business center/computer access
    • Concierge service
    • Fitness center access
    • Fitness/yoga classes
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Newspaper
    • Phone calls (may be limited)
    • Pool access
    • Shuttle service
    • Sporting facilities or equipment

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 31.00 to 50.00 for adults, and USD 9 to 12 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per night
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Parking

  • Valet parking costs USD 70 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Guests under 17 years old are not allowed in the spa
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses a grey water recycling system.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Golf course conditions and availability at this property vary according to scheduled maintenance.

Also known as

Grand Del Mar
Grand Hotel Del Mar
Grand Del Mar Hotel
Grand Del Mar San Diego
The Grand Del Mar Hotel San Diego
Fairmont Grand Mar Hotel San Diego
Fairmont Grand Mar Hotel
Fairmont Grand Mar San Diego
Fairmont Grand Mar
Fairmont Grand Del Mar Hotel
Fairmont Grand Del Mar San Diego
Fairmont Grand Del Mar Hotel San Diego

Frequently asked questions

Does Fairmont Grand Del Mar offer free cancellation for a full refund?
Yes, Fairmont Grand Del Mar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Fairmont Grand Del Mar?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Fairmont Grand Del Mar?
Yes, pets are welcome, with a maximum weight of 25 lbs per pet. There's a charge of USD 150 per accommodation, per stay, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Fairmont Grand Del Mar?
Yes. Valet parking costs USD 70 per night. Electric vehicle charging is available.
What are the check-in and check-out times at Fairmont Grand Del Mar?
Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Fairmont Grand Del Mar and nearby?
Have fun with onsite activities like horseback riding, archery, and hiking, and practice your swing at the golf course. Additional recreation onsite includes fitness classes, ecotours, and Pilates. Indulge in a treatment at the spa and soothe your senses in one of the 4 spa tubs. Fairmont Grand Del Mar also has 4 outdoor pools, a sauna, and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Fairmont Grand Del Mar?
Yes, there are 6 onsite restaurants, featuring alfresco dining, Californian cuisine, and golf course views.
Does Fairmont Grand Del Mar have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
Does Fairmont Grand Del Mar have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Poor

1-night trip
Verified Hotels.com guest review

8/10 Very Good

Amit, 3-night trip
Verified Hotels.com guest review

6/10 Good

5 Stars not quite missing common area comforts
Locked out of pool before checked out most properties let you use the facilities and amenities all day....check in late and was suppose to check in early, provided connecting room when requested not to have one, did answer the phones 3 separate occasions to get ice and cannot get ice yourself, no light on the balcony so virtually unusable after sunset at 5:30 pm, only Valet parking no self parking and charges an additional $70 plus tips on top of the resort fee , access to public areas restricted due to additional tea service which cost extra in public areas. Drinks were super expensive and breakfast prices were out of control. Great property but needed landscaping update at trimming all sod need to be replaced... Not 5 star outdoor grounds areas the should have heaters and umbrellas and at sunset do not have either. Winter not a good time for the property , tea service should be in a private area not intne lobby lounge or library . I am an Accior shareholder and the does not meet 5 star resorts expectations.
Dale, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Anastasiia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fall visit
Very nice grounds. The hotel lobby and bar are excellent. The rooms are looking very dated and need a refresh. We aren't golfers but the golf course looked amazing.
Frank, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Clayton, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Our family had an unforgettable stay at the Fairmont Grand Del Mar. From the moment we arrived, we were captivated by the stunning surroundings, and our daily walks exploring the beautiful scenery became a cherished part of our trip. Lunches at the Amaya restaurant were a delightful experience, filled with fresh flavors and a serene atmosphere. The in-room dining for breakfast was impeccable; the attention to detail and quality made it a perfect start to our days. Dining at Addison, a 3 Michelin-star restaurant, was truly a highlight of our stay. Chef William Bradley’s artistry was evident in every dish, creating an experience that was beyond just a meal – it was an unforgettable culinary journey. Our time at the pool was equally fantastic. The poolside service was top-notch, and it made our afternoons so enjoyable. The staff across the resort were super friendly and attentive, enhancing every aspect of our stay. The amenities offered at the Fairmont Grand Del Mar are beyond words – every detail has been considered to ensure a luxurious experience. The grand social area with its live band and charming lighting created a quaint and inviting atmosphere, perfect for unwinding in the evenings. Overall, this resort exceeded our expectations in every way, and we can’t wait to return for another wonderful family getaway.
Ibrahim, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

This was a fantastic experience.
Brady, 4-night trip
Verified Orbitz guest review

10/10 Exceptional

Brooke burrow, 1-night trip
Verified Expedia guest review

10/10 Exceptional

David, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Overall excellent but I don’t like the parking. There is no self-parking option. Also the valet parking is too expensive.
Jeremy, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Daniel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful!
Frank, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Sukhpreet, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Dorain, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Scott, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Thomas, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Michael, 1-night trip
Verified Expedia guest review

10/10 Exceptional

michael, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kim, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

We recently stayed 7 nights at the Grand Del Mar and had a wonderfu trip. We had an issue the first night but staff were so helpful in resolving - special thanks to Christian. Irene at the Concierge desk was amazing in bookings and recommendations. Property is stunning and facilities great - try the archery. They had a fantastic guitarist (David) who played and sung by the pool at the weekend which was very relaxing.
Michael, 9-night family trip
Verified Expedia guest review

6/10 Good

Jack, 3-night trip
Verified Expedia guest review

8/10 Very Good

There were some positives but also glaring negatives about this property. POSITIVES: 1) I commend Neil at the front desk for facilitating early check in. 2) The concierge was very helpful in referring us to off site hair and nail salons as the property no longer has these services since Covid. 3) rooms are very large with nice shower NEGATIVES: 1) ANTS! I told the front desk twice and they did NOT offer to move us to a different room. They did not offer to compensate us in any way. They said they would get housekeeping to address this. The next day the ants were back. What other bugs are there that we don't know about! I got the impression that there is a shortage of cleaning sta..2) Resort fee is a great way for the property to make extra money. I have stayed at much nicer properties without a resort fee. 3) Meals in their restaurant are expensive even for a hotel. Furthermore, waitstaff could do a better job. For example, waitstaff asked how breakfast was. My husband said "good". Waitstaff turned and walked away before I could answer that mine was not. In summary, cleanliness issues were a major red flag and some of the staff's indifference was problematic.
Stacy, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Paige, 1-night family trip
Verified Hotels.com guest review