4/10 Fair
Jan 4, 2025
Dingy, scuffed, and generally unwelcoming.
In desperate need of TLC. All the walls were chipped, scuffed, with paint cracking. Very dingy and unwelcoming feel. It’s cleared an older hotel which is fine, but it’s not well maintained. Light from outside that you can’t turn off shines through the window at night even with the curtain.
Had an issue at check in and the staff member didn’t feel very empathetic or like he was working towards a solution. Said the issue was due to a hotel policy, it was not one listed anywhere I could find on the policies on this site. Asked to speak to a manager, was simply told there was no one available. Wasn’t offered any follow ups.
Hotel restaurant was closed for dinner for 17 days, was not made aware prior to check in.
Credit card was charged a hold for incidentals without the staff member informing us how much the hold was. We had to ask.
Overall very disappointed. Would not recommend at all.
Alanna
Alanna, 1-night trip
Verified Hotels.com guest review
