2/10 Malo
23 de marzo de 2024
Mixed Experience; Comfort and disappointments
We enjoyed a two-night stay in the tree house room at SASA Harmanlık Hotel. The room boasted ample space and offered breathtaking views. However, our experience with the hotel management was less than satisfactory. Here's a rundown of our experience at SASA:
Prior to check-in:
- Despite the agreement for payment upon arrival, an unauthorized attempt was made to charge my registered credit card beforehand. This occurred well in advance of the designated check-in time.
During check-in:
- When requesting to pay in Euro (€), we were informed that the hotel does not operate as an exchange office and were charged at a less favorable rate than the prevailing market rate. It's worth noting that while I don't expect the hotel to function as an exchange office, I do expect fair currency exchange practices.
Throughout our stay:
- On the second day, we returned to find our room uncleaned despite displaying a request for housekeeping. We chose not to report this due to our previous check-in experience.
- The hot water supply was inadequate, fluctuating between hot and cold after the first 10 minutes. This made it challenging for two people to shower comfortably.
Check-out:
- Surprisingly, the smoothest part of our stay was the check-out process, simply because it marked the end of our stay.
⁃ We were meant to be charged for cappuccino we grabbed at the breakfast, since they didn’t have any change, it was on the house. Thanks for it.
Nicola
Nicola, se hospedó 2 noches
Opinión verificada de un huésped de Hotels.com
