Check in was quick and simple, and the staff on duty at 1pm and 11pm were both friendly and welcoming. My 3 kids and I accidentally got locked out of the room without a key, late at night, in our jammies - so I had to get a new one and the gentleman at the desk was not only friendly but he made light of the situation and we had a good laugh which really helped with my anxiety. The room was beautiful and the view was a 10/10. I mentioned that my daughter was most excited for the city view and they put me in their highest room available, which is so thoughtful. The room itself is beautiful, we thought the height adjusting table was cool. The beds were comfortable, the shower (heat and pressure) were both great which is often hard to come by on high floors so I def appreciate that. The floor looked like it could’ve been vacuumed better, no biggie tho. The pool is pretty cold, which was disappointing for me but not the kids lol. The only real issue we came across was the adjoining door in the room. It connects to a presidential suite and there was a very very loud party happening around 11pm. I was going to complain until we met them in the hallway and realized it was a wedding party and we didn’t want to be party poopers. A wedding is an acceptable time to party! Just be aware that you can hear EVERYTHING thru the connecting doors. The gateway clipper is literally a minute walk, which we used for the Steelers game. Overall, we loved our stay and will be back!