We stayed at this hotel for only one night and had a very mixed experience. The front desk staff was outstanding—especially Mark, who was incredibly helpful and welcoming. He truly made our stay comfortable and enjoyable.
Unfortunately, the housekeeping was among the worst I’ve encountered in Germany. The hand and body soap were almost empty—barely enough for one or two uses. I also found two shampoo bottles in the shower room but no body soap at all. The tissue box was half empty, and only one roll of toilet paper was provided.
Under the sink, there was a cap left by a previous guest. On top of the cabinet, there was also a leftover product label—again, not cleaned up.
Basic amenities and cleanliness should never be compromised. When I stayed at the IntercityHotel Berlin Central Station, the housekeepers always ensured everything was fully stocked without the need for guests to call and request items.
I will stay here again next time because of its convenient location and excellent receptionists. However, I hope the hotel can improve its housekeeping service.