4/10 Fair
19 Aug 2019
Did not get room that paid for. Room that we were given had dirty carpet dirty and not been vaccumed. Room had broken room window held open (heat wave in England) with piece of wood. Breakfast limited. No yogurt or fruit. Given butter for toast from a container in the kitchen and it was full of other people's crumbs and unidentified food. When complained to the Manager from London who was there to "sort out the hotel" - he was dismissive. Told me that it was cross contaminatied BUT that it was only butter... I wonder if Health and Safety would agree with him.
Dianne
Dianne, 1-night romance trip
Verified Expedia guest review