4/10 Fair
10 Sep 2024
The lobby was unattended. We called to get directions to enter the hotel and had to wait several minutes to get someone to tell us about the lockbox to enter the lobby. We were then told somone would come to get us into our room. After waiting 25 minutes we called again. After waiting and confusing conversation we learned the keys to our room were in a drawer in the lobby.
We understand staffing issues creating the need for alternate check in procedure. But the directions were totally insufficient.
Otherwise the hotel and room were find
Irving
Irving, 1-night trip
Verified Orbitz guest review