The check-in experience was excellent. Despite arriving a couple of hours early at 12 PM, the staff efficiently checked us in without any hassle. The porters were extremely helpful and prompt.
Our room, although a bit small for an interconnecting setup, was clean and comfortable. Special mention goes to the dedicated cleaner on block 3, 4th floor, an older lady who consistently impressed us with her meticulous cleaning, early visits, and polite manner.
In terms of dining and food, the hotel offered a variety of options. Over our stay, we tried four à la carte restaurants. Some dishes were good whilst, others were not! In the main restaurant, most dishes weren't perfectly suited for the British palate, but we always found something satisfying. The breakfast, though consistent, became a bit repetitive after a few days. The poolside snack bar was good and the patisserie offered a good assortment of cakes and biscuits. The service provided by the waitstaff was commendable.
The pools were a highlight of the hotel. With a multitude of pools available, they never felt overcrowded. The main pools provided a relaxing and serene experience. The absence of deck chair reservations was a welcome surprise, ensuring that guests had fair access to seating throughout the day.
We were put off using the spa facility due to rude customer service from the stocky towel man. He was rude and quibbled when changing the towels. It's a shame, as the spa could have been a great addition to our stay.