Initial problem with check in very happily resolved. We stayed in room 6 and were extremely happy with the spacious room and facilities, very, very comfortable and relaxing. Especially as we had our dog - bed and feed bowls provided. Eating in the Factors Inn below was an added treat, and we eould cerrsinly recommend. You should be aware of where to pick key up, and no breakfast where you stay, and rooms upstairs, but dont be put off as it is quite a gem in its own right.