Portugália Cervejaria Almirante Reis - 1 min walk
Restaurante Franguinho Real - 3 min walk
A Padaria Portuguesa - 2 min walk
Mustarda - 2 min walk
New Wok - 2 min walk
About this property
Hotel Luena
At Hotel Luena, you'll be a short five-minute drive from Avenida da Liberdade and Rossio Square. Also, Marquis of Pombal Square and Commerce Square are a short five-minute drive away. Fellow travellers say great things about the helpful staff. The property is only a short walk to public transportation: Arroios Station is 4 minutes and Anjos Station is 8 minutes.
Languages
English, French, German, Portuguese, Spanish
At a glance
Hotel size
36 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Pets
Pets allowed (dogs and cats only, up to 15 kg per pet)*
Service animals welcome
Specific rooms only*
Pets must be supervised
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No on-site parking
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:30 AM–11:30 AM
Snack bar/deli
Travelling with children
Babysitting (surcharge)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Free newspapers in reception
Luggage storage
Bike hire
Romance packages
Facilities
Built in 2015
Safe-deposit box at front desk
Television in common areas
Banquet hall
Accessibility
Lift
Wheelchair-accessible public bathroom
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Bathroom emergency pull cord
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Minibar
Electric kettle
Iron/ironing board (on request)
Sleep well
Blackout curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower only
Bidet
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Guidebooks/recommendations
Fees & policies
Refundable deposits
Breakage deposit: EUR 40 per stay
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 10 per person
Children & extra beds
Babysitting is available for an extra charge
Pets
Service animals exempt from fees
Pet deposit: EUR 100 per stay
Pets are allowed for an extra charge of EUR 15 per accommodation, per night
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Also known as
Hotel Luena Lisbon
Hotel Luena
Luena Lisbon
Hotel Luena Hotel
Hotel Luena Lisbon
Hotel Luena Hotel Lisbon
Frequently asked questions
Does Hotel Luena offer free cancellation for a full refund?
Yes, Hotel Luena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Luena?
Yes, cats and dogs are welcome, with a maximum weight of 15 kg per pet. There's a charge of EUR 15 per accommodation, per night, and there's also a deposit of EUR 100 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hotel Luena?
Sorry, there's no on-site parking at Hotel Luena.
What are the check-in and check-out times at Hotel Luena?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon. Contactless social distancing is available.
Is there an on-site casino at Hotel Luena?
No, this hotel doesn't have a casino, but Lisbon Casino (7-min drive) is nearby.
What's the area around Hotel Luena like?
Hotel Luena is in Lisbon City Center, a short 4-minute walk from Arroios Station and 20 minutes' walk from Marquis of Pombal Square.
Hotel Luena Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Very good
4 Nov 2024
Matt
Matt, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
15 Oct 2024
Leni
Leni, 1-night trip
Verified Hotels.com guest review
6/10 Good
29 Aug 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 Aug 2024
The hotel is at the center of the lisbon downtown. We had 5.0 earthquake and it was able to sustain it without any issue. The servive is good and it has all the basic amenities. The room is litle smaller but everything else is good. I recommend the hotel for long or short term stay.
manisha
manisha, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
16 Aug 2024
Very clean and close to metro station
Rania
Rania, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
12 Aug 2024
Leo
Leo, 1-night trip
Verified Expedia guest review
10/10 Exceptional
20 Jul 2024
Very nice room and comfortable for 4. Friendly staff and very clean. We did have an issue with one of the rooms on the first floor where we found small ants. They were made aware to rectify the issue. The other room was in the fifth floor and had no issues. They serve breakfast for a fee but there are bakeries in the are which are great. Also a convenient store right across. Overall great place.
Yhomayra
Yhomayra, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
15 Jul 2024
Verified traveller
1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
12 Jul 2024
This was a good hotel, the family sized room were good and satisfied our needs. The staff is friendly and helpful addressing our needs.
Location of hotel is convenient. Easy to walk around the area.
I would stay again.
Anna
Anna, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
10 Jul 2024
Milena
Milena, 1-night trip
Verified Expedia guest review
10/10 Exceptional
6 Jul 2024
Sunjoon
Sunjoon, 1-night trip
Verified Expedia guest review
10/10 Exceptional
6 Jul 2024
Stay during flight layover
We are only stayed one night but was a great experience. My daughter left her Beet headphones in the room and the cleaning crew found it and turned them in. The hotel emailed immediately and asked how we can get them back to us
Cindy
Cindy, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
3 Jul 2024
Excellent choice!
Saul
Saul, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
1 Jul 2024
Clara
Clara, 1-night trip
Verified Expedia guest review
10/10 Exceptional
30 Jun 2024
The staff were amazing ! Breakfast was delicious. The room was small but well equipped and the beds were comfortable
Regan
Regan, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
29 Jun 2024
Really great spot. Close to airport, easily accessible to downtown. Room is perfect for families.
Andrea
Andrea, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
25 Jun 2024
Ilaria
Ilaria, 1-night trip
Verified Expedia guest review
10/10 Exceptional
23 Jun 2024
Safe and clean. Staff was friendly
Room was great for 3 people
Marilee
Marilee, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
8 Jun 2024
NICOLE
NICOLE, 1-night trip
Verified Expedia guest review
10/10 Exceptional
8 Jun 2024
There were treats in the reception area which was refreshing after coming from touring scenic spots in Lisbon.
FERNANDINA
FERNANDINA, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
31 May 2024
Great staff. Hotel very clean. Location decent. Hotel should exchange money and should have a complimentary continental breakfast or coffee but, really, this is a great place.
Penny
Penny, 1-night trip
Verified Orbitz guest review
8/10 Very good
24 May 2024
Todd
Todd, 1-night trip
Verified Expedia guest review
10/10 Exceptional
18 May 2024
Rooms are small but it was clean and the staff was very friendly
Nicole
Nicole, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
17 May 2024
Very nice boutique hotel with very friendly staff.