overall experience that I gathered about this hotel is that I got the feeling that's it's an absentee owner run hotel.
As soon as we arrived from a long drive from Marrekesh I was hoping to get a good welcome from the front desk, all I got a rude receptionist which doesn't even greets you like " good afternoon, how can I help you " all she does is nod with her head to ask what do you want, anyway I said that I have a reservation that I booked on-line, she checked the computer and said " No you don't have a reservation " and we are talking about a hotel that had probably 10% vacancy which I found out during my stay, after me insisting that I had reservation, eventually I pulled my mobile phone out to show her the payment and the confirmation only then she was convinced and gave me the room, I wish I knew her name to mention here because to be fair there was another receptionist and saw how annoyed I got and she helped me afterwards which was very helpful and respectful.
The lobby seemed fancy but they didn't spend a penny on it probably the last 10 years, some of the lights were burnt and some were blinking even the floor carpet was worn, I took a cold shower first time cause the hot water wasn't working, the shower head was pretty old and didn't function properly, morning breakfast was nothing appealing we had to go to the next hotel to have it.
Hope they'll read my review and make some major changes before the hotel goes bankrupt.