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Hotel Bajo el Volcan

3.0 star property
Cuernavaca hotel with outdoor pool and restaurant

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Photo gallery for Hotel Bajo el Volcan

Outdoor pool, pool loungers
Hallway
Check-in/check-out kiosk
Concierge desk
In-room safe, desk, iron/ironing board
Nestled at the foot of a volcano, Hotel Bajo el Volcan is an oasis with a lush garden and inviting bar. Soak up the sun by the outdoor pool or explore local sights with tour assistance. Guests praise this property's attentive staff.

Reviews

6.8 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • 24/7 front desk
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Internet in the lobby
  • Room service
  • Meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe

Feel at home (6)

  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Cable TV service
  • Free self-parking

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room

Double Room | In-room safe, desk, iron/ironing board

Double Room

Highlights

Ceiling fan
Private bathroom
Iron/ironing board
In-room safe
Desk
Daily housekeeping
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room

Classic Room | In-room safe, desk, iron/ironing board

Classic Room

Highlights

Flat-screen TV
Rollaway/extra beds
Ceiling fan
Private bathroom
Cable channels
Iron/ironing board
In-room safe
Desk
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, desk, iron/ironing board

Deluxe Double Room

Highlights

Ceiling fan
Private bathroom
Iron/ironing board
In-room safe
Desk
Daily housekeeping
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

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8.2 out of 10, Very good, 473 reviews
The price is ฿1,531
฿1,833 total
includes taxes & fees
3 Jun - 4 Jun
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About the area

Map
Humboldt No. 19, Col. Centro, Cuernavaca, MOR, 62000

What's nearby

  • Cuauhnahuac Regional Museum - 3 min walk - 0.3 km
  • Plaza de Armas - 3 min walk - 0.3 km
  • Borda Gardens - 8 min walk - 0.8 km
  • Cuernavaca Cathedral - 8 min walk - 0.8 km
  • Galerias Cuernavaca Mall - 6 min drive - 6.0 km

Getting around

  • Benito Juarez International Airport (MEX) - 96 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Casa Hidalgo - ‬5 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Café colibrí Cuernavaca - ‬5 min walk
  • ‪Vips - ‬5 min walk
  • ‪House Café + Lounge - ‬4 min walk

About this property

Hotel Bajo el Volcan

Hotel Bajo el Volcan is a great choice for a stay in Cuernavaca. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include a snack bar/deli, a terrace and a garden.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 28 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Minimum check-in age – 18
    • Check-out time is 1 PM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle (available on request)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Golfing nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Cable TV channels

Home comfort

  • Ceiling fan
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Wired internet access is available in public areas for an extra charge
  • Full breakfast is offered for an extra charge of approximately MXN 75 per person
  • Airport shuttle service is offered for an extra charge

Policies

This property accepts credit cards.
Credit cards accepted: Visa, Mastercard

Also known as

Hotel Bajo el Volcan Cuernavaca
Hotel Bajo el Volcan
Bajo el Volcan Cuernavaca
Hotel Bajo el Volcan Hotel
Hotel Bajo el Volcan Cuernavaca
Hotel Bajo el Volcan Hotel Cuernavaca

Frequently asked questions

Does Hotel Bajo el Volcan offer free cancellation for a full refund?

Yes, Hotel Bajo el Volcan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Bajo el Volcan?

Yes, there's an outdoor pool.

Are pets allowed at Hotel Bajo el Volcan?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Bajo el Volcan?

Yes, there's free self parking.

Is an airport shuttle service offered by Hotel Bajo el Volcan?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Hotel Bajo el Volcan?

You can check in starting at 3 PM. Check-out time is 1 PM.

What is there to do at Hotel Bajo el Volcan and nearby?

Hotel Bajo el Volcan has an outdoor pool and a garden.

Are there restaurants at or near Hotel Bajo el Volcan?

Yes, there's an on-site restaurant.

What's the area around Hotel Bajo el Volcan like?

Hotel Bajo el Volcan is a short 9-minute walk from Cuernavaca Cathedral and 10 minutes' walk from Borda Gardens.

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Hotel Bajo el Volcan Reviews

Reviews

6.8

Good

7.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

2/10

Réveil en pleine nuit pour proposition de "services sexuels", avec l'aval du gardien de l'hôtel. Nous déconseillons donc cet établissement.
This review was submitted before 2018 and has not been verified.

10/10

El hotel es muy limpio, el personal es amable, en las camas descansas muy bien el baño súper limpio, les recomiendo desayunar en el hotel es muy económico y el sazón muy rico.
This review was submitted before 2018 and has not been verified.

6/10

Está cerca del centro, muy comunicado. Las instalaciones lindas, con muchos detalles. El personal muy amable. El desayuno muy rico. Solo cambiar sus colchones, son duros.
This review was submitted before 2018 and has not been verified.

8/10

Todo queda muy cerca del hotel; la catedral, el zócalo, el palacio de Cortés y el jardín borda.
This review was submitted before 2018 and has not been verified.

8/10

Es un hotel clásico en Cuernavaca, bonito, y aunque tiene sus detalles de mantenimiento, es bastante cómodo. Esta en pleno centro, por lo que está muy bien comunicado.
This review was submitted before 2018 and has not been verified.

6/10

This review was submitted before 2018 and has not been verified.

4/10

Our stay was spoiled by an overnight front desk guy who was plain nasty. My travel partner does not speak any Spanish and asked a question of him while I was within hearing distance of them and he insulted her in Spanish and then laughed at her, not knowing I was listening. When I later asked about the lack of wifi in the room he was nasty to me also. DON'T USE this place since there are so many better places in more convenient locations. The pool looked nice but since they do not cover it at night, the water is chilly.
This review was submitted before 2018 and has not been verified.

4/10

This review was submitted before 2018 and has not been verified.

6/10

hotel no la gran cosa pero bueno para llegar a dormir y por la ubicación muy céntrica
This review was submitted before 2018 and has not been verified.

6/10

This review was submitted before 2018 and has not been verified.

6/10

El hotel en términos generales esta bien pero muy austero
This review was submitted before 2018 and has not been verified.

10/10

Very comfortable, friendly and accommodating staff.
This review was submitted before 2018 and has not been verified.

8/10

This review was submitted before 2018 and has not been verified.

6/10

Realmente lo utilizamos para dormir, esta bien situado y tuvimos una noche sin contratiempos. Podria recomendarlo para parejas o solo sin esperar lujos.
This review was submitted before 2018 and has not been verified.

6/10

Malcolm Lowry lived here when he started writing "Under the Volcano", one of the greatest novels of the 20th century.
This review was submitted before 2018 and has not been verified.

2/10

The hotel is in a great location but we had a very disappointing stay. We arrived in the evening to find a huge cockroach in the bathroom of one of the rooms we booked, along with a couple of spiders. The second room had no window, which was very inconvenient since it was quite warm. This hotel has no air conditioning. The hotel also says it has free wifi - but we were unable to get a connection in either of our rooms. We called the front desk to ask for someone to help us get rid of the cockroach and it took them about half an hour for someone to come. If we hadn’t already paid for it online, we would have left.
This review was submitted before 2018 and has not been verified.

8/10

Llégame de madrugada y nos atendieron rápido, solo fuimos por una noche pero nos trataron bien, tienen alberca pero no tuvimos oportunidad de usarla, sin duda volvería a este hotel
This review was submitted before 2018 and has not been verified.

8/10

This review was submitted before 2018 and has not been verified.

6/10

No respetaron el precio publicado en Expedia, fue casi 50% más. Por ese precio me hubiera quedado en un hotel mejor. El hotel está muy limpio aunque la decoración no es moderna y se requiere mantenimiento. El desayuno es bueno aunque si reservan con Expedia no se incluye.
This review was submitted before 2018 and has not been verified.

6/10

Buen servicio. Agradable en áreas comunes pero un poco incómodo en las habitaciones. Necesita renovación de colchones y ropa de cama. El cuarto estaba demasiado caliente y el ventilador no era suficiente.
This review was submitted before 2018 and has not been verified.

8/10

Bien, gracias. Ojalá en el Centro de Cuernavaca reordenaran el comercio ambulante, funcionará el autobús turístico y acelerarán las obras en el Jardín Borda.
This review was submitted before 2018 and has not been verified.

4/10

No había aire acondicionado y hacía muchísimo calor, sólo había un ventiladorcito anticuado que hacía un ruido que no dejaba dormir. No hay suficientes contactos eléctricos para cargar celulares, había que cargarlo en el baño o desconectar el ventilador y morirse de calor mientras se cargaba el celular. Pero Juan, el mesero, es muy amable y solícito.
This review was submitted before 2018 and has not been verified.

8/10

En general estuvo bien el hospedaje, ubicación cercana al centro, realizaron el aseo de la habitación adecuadamente, personal afable. Básicamente la utilice para dormir. Tienen buena señal de WiFi en el lobby pero en mi habitación no hubo buena conexión inalámbrica.
This review was submitted before 2018 and has not been verified.

10/10

Lo recomiendo ampliamente, su personal muy amable y siempre dispuesto a resolver cualquier duda y contratiempo, se disfruta mucho la estancia, aún cuando hay tráfico y se retrasó nuestra llegada siempre fueron muy amables y gracias a Iván, un chico muy atento y amable
This review was submitted before 2018 and has not been verified.

8/10

Esta n buena ubicación! El personal es atento! El pero es las camas muy incómodas!