Myself and my partner booked this place for a Saturday night in December for the Christmas Market. After checking out of our previous apartment on Saturday morning we headed to the address named on the booking for picking up the keys (Not the apartment address). Upon arriving to collect keys we were told that the keys were not in fact collected at this address and we should in fact walk to a THIRD address. So we walked with all our luggage to the third address which turned out to be the LUXURY SILENCE APARTMENT BUILDING. We waited half an hour for a receptionist to then be told that we were not staying in that building either and we could not collect keys there either. We were pointed in the direction of a FOURTH address!!! So we took our luggage and walked to the 4th address and thought we had succeeded when told this was THE PLACE. AFTER 2 HOURS WASTED CARRYING LUGGAGE AROUND THE CITY we had found the place.
We left our luggage and went to enjoy the Christmas market for an hour before checking in. Upon returning to check in we were told that in fact WE WERE NOT staying at this place, only collecting the keys! We were given keys and told our apartment was in fact AT THE 1ST ADDRESS we had visited!!
So we had wasted almost 3 hours of our Saturday due to sheer incompetence. The apartment company is a shambles, there is no logic, no common sense, no communication, you do not stay in the address as advertised, AVOID IF YOU ARE SHORT ON TIME!!!!