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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

5.0 star property
Luxury hotel with full-service spa, connected to a shopping centre, near Ciputra World Mall

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Outdoor pool
Exterior
Couples treatment room(s), sauna, aromatherapy, body scrubs, massages
Reception
Dining

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Airport transfer
    Airport transfer
  • Spa
    Spa
  • Free parking
    Free parking
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Valet parking
  • Children's pool
  • Hot tub
  • 24-hour room service
  • Coffee shop/cafe
Feel at home
  • Children's pool
  • Fridge
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
The price is ฿2,240
฿2,799 total
includes taxes & fees
9 Dec - 10 Dec

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Grand Deluxe King

Minibar, in-room safe, desk, laptop workspace

Grand Deluxe King

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Rainfall showerhead
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room (Twin Bed)

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room (Twin Bed)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Deluxe Twin

Minibar, in-room safe, desk, laptop workspace

Grand Deluxe Twin

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Rainfall showerhead
  • 37 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Deluxe

Superior Deluxe | Minibar, in-room safe, desk, laptop workspace

Superior Deluxe

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Club Deluxe

Minibar, in-room safe, desk, laptop workspace

Executive Club Deluxe

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Rainfall showerhead
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Club Grand Deluxe

Minibar, in-room safe, desk, laptop workspace

Executive Club Grand Deluxe

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Rainfall showerhead
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Minibar, in-room safe, desk, laptop workspace

Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Separate bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe

Minibar, in-room safe, desk, laptop workspace

Superior Deluxe

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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Free parking
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8.8 out of 10, Excellent, (214)
The price is ฿2,212
฿2,676 total
includes taxes & fees
24 Nov - 25 Nov
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About the area

Map
Jl. Mayjen Sungkono Kav. 87, Surabaya, East Java, 60225

What's nearby

  • Ciputra World Mall - 1 min walk - 0.0 km
  • Surabaya Zoo - 4 min drive - 3.4 km
  • Royal Plaza Surabaya - 8 min drive - 7.2 km
  • Pakuwon Mall - 8 min drive - 6.7 km
  • Tunjungan Plaza - 9 min drive - 7.3 km

Getting around

  • Surabaya (SUB-Juanda) - 35 min drive
  • Surabaya Pasar Turi Station - 20 min drive
  • Tandes Station - 21 min drive
  • Surabaya Gubeng Station - 22 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪KOI Thé - ‬1 min walk
  • ‪Mango Bomb - ‬1 min walk
  • ‪Linkafe - ‬1 min walk
  • ‪Sushi Tei-Ciputra World - ‬1 min walk

About this property

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

When you stay at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International, you'll be within a 10-minute drive of Pakuwon Mall and Tunjungan Plaza. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, body scrubs or aromatherapy. Other features of this luxurious hotel include an outdoor pool, a bar/lounge and a fitness centre.

Languages

English, Indonesian

At a glance

Hotel size

  • 212 rooms
  • Arranged over 22 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: 8:00 PM
  • Express check-in available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (IDR 60000 per day)

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Local/corner shop

What to do

  • Shopping

Working away

  • Business centre
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall

Accessibility

  • Lift

Room amenities

Be entertained

  • 42-inch LED TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples. Services include massages and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately IDR 302500 to 302500 for adults and IDR 151250 to 151250 for children
  • Airport shuttle service is offered for an extra charge of IDR 440220 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for IDR 500000.0 per night

Parking

  • Valet parking costs IDR 60000 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 5:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Ciputra World Surabaya
Hotel Ciputra World
Ciputra World Surabaya
Ciputra World
Hotel Ciputra World Surabaya, Java
Hotel Ciputra World Surabaya

Frequently asked questions

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offer free cancellation for a full refund?
Yes, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 5:00 PM.
Are pets allowed at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
Yes, an airport shuttle is available. The charge is IDR 440220 per vehicle one-way.
What are the check-in and check-out times at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
Check-in start time: 2:00 PM; check-in end time: 8:00 PM. Check-out time is noon. Express check-in is available.
What is there to do at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International and nearby?
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International has a spa and an outdoor pool, as well as a fitness centre.
Are there restaurants at or near Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?
Yes, there's an on-site restaurant.
What's the area around Hotel Ciputra World Surabaya managed by Swiss-Belhotel International like?
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is a short 1-minute walk from Ciputra World Mall and 17 minutes' walk from Surabaya Town Square.

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very good

Bernard Fabio, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing….10/10! Highly recommend.
Ruth, 14-night family trip
Verified Wotif guest review

10/10 Exceptional

Great hospitality.
CHAN FAI, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

Outstanding Hotel in Surabaya
Ciputra World is always the best place to stay in Surabaya. It's been my go to place for several years. Too bad the connected shopping mall is not doing too well.
August, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Yoshiaki, 3-night trip
Verified Expedia guest review

10/10 Exceptional

It is a great hotel and excellence service but wish the pool was heated.
Joni, 3-night family trip
Verified Orbitz guest review

8/10 Very good

Stephen Chia, 3-night trip
Verified Hotels.com guest review

8/10 Very good

adi, 7-night trip
Verified Expedia guest review

8/10 Very good

Hot water was only warm. Starting to show its age
Leonard, 3-night romance trip
Verified Expedia guest review

8/10 Very good

enjoyed stay
3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Nice comfort stay
Overall good. Only first 2 nights the drainage pipes gave off foul smell. Breakfast spread are fantastic.
Stephen Chia, 5-night business trip
Verified Hotels.com guest review

6/10 Good

Transit stay
The arrival and parking arrangements were both unclear and inconvenient. The room was good but the breakfast indifferent. I would stay again but the hotel may not be my first choice.
Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Delfin, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Tidak rekomendasi u/ keluarga.
Ini kali kedua saya menginap di Ciputra World Surabaya. Pengalaman pertama tahun lalu memuaskan. Karena itu kami menginap lagi saat ini ketika melewati kota Surabaya. Anak saya usia 6 & 7thn. Baru kali ini menginap hotel, anak usia 7th dikenakan biaya u/ breakfast. Dimana tidak tertera diregulasi pada saat booking hotel melalui online. Staff tersebut juga sangat tidak sopan. Berarti hotel ini tidak cocok untuk family. Tepatnya saya tidak akan menginap lagi atau memberi rekomendasi kepada teman atau keluarga. Terima kasih
1-night family trip
Verified Hotels.com guest review

4/10 Fair

Not so good
We booked for two room with two twins bed in grand deluxe room type. Have to wait for 15 minute even we check in at 17.30 which the room should be ready at 14.00. In 15 minute we only get the first room and have to wait another 20 minute for the second room. While other guest that come after us, received their room key faster than us. Room facilities was good, but do not surprise if find the water in bath up little bit yellow. Bed was comfort and they provide free fruit and cake for apologized compliment. Infinity pool and jacuzzi was great, pool cleaning staff was nice. Unfortunately, the restaurant for breakfast is not quite spacious, food range also standard. We disappointed to find out that vegetable in gado gado menu was smelly, and has rotten with sour taste. When we decide to inform it to them, there were no feedback. With their five star title and price, hotels should be more careful about this. Make sure check in for guest is smooth, facilities in good condition, and food in restaurant also need to be improved also give nice feed back if there are any information or complaints from guest.
Yuki, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sangat nyaman dan nagih
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Quite excellent for room and staff. I was good stay on 1 night.
1-night business trip
Verified Expedia guest review

8/10 Very good

Mulyadi, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nicholas Ren Sheng, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

It was great
Wan Marhadika, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Gunawan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Located next to the mall is very convenience. The food. In general I recommend to stay
1-night business trip
Verified Expedia guest review

6/10 Good

Not a 5 star experience
The room itself is nice but. the hotel access is definitely Not a 5 star experience.. for a start the access to the hotel from. the parking area and the mall is through a parking area. very narrow sidewalk next to cars driving into parking space. hotel lobby is on the 8 floor. so when you arrive you are only greeted by a concierge who can only receive luggage and you need to park your car and then return back to the hotel thru that narrow sidewalk from the parking area.
Patricia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Johannes, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Hotel is nice but towels are in bad condition, Looks old and worn out... Could be better than that, and breakfast is also could be better.... really!
Inge, 3-night trip
Verified Hotels.com guest review