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Universal Hotel Neptuno - Adults Only

4.0 star property
Adults-only beach hotel with restaurant, near Playa de Palma

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Universal Hotel Neptuno - Adults Only

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Sun deck
Bicycling
Suite, Sea View (Lateral) | Living area | 40-inch flat-screen TV with satellite channels, TV
Suite, Sea View (Lateral) | Living area | 40-inch flat-screen TV with satellite channels, TV

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Airport transfer
    Airport transfer
  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
  • Pool
    Pool
  • Non-smoking
    Non-smoking
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Seasonal outdoor pool
  • Pool bar
  • Coffee shop/cafe
  • 24-hour business centre
  • Airport shuttle
Feel at home
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Espresso maker
  • Blackout curtains

Room options

View all photos for Double Room, Balcony, Sea View

Double Room, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout curtains

Double Room, Balcony, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, Sea View (Lateral)

Suite, Sea View (Lateral) | Living area | 40-inch flat-screen TV with satellite channels, TV

Suite, Sea View (Lateral)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
  • Partial sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Balcony

Double Room, Balcony | In-room safe, desk, laptop workspace, blackout curtains

Double Room, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Balcony, Partial Sea View

Double Room, Balcony, Partial Sea View | In-room safe, desk, laptop workspace, blackout curtains

Double Room, Balcony, Partial Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • 23 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Studio Suite, Sea View (Frontal)

Junior Studio Suite, Sea View (Frontal) | In-room safe, desk, laptop workspace, blackout curtains

Junior Studio Suite, Sea View (Frontal)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Hairdryer
Separate bath and shower
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, Balcony, Sea View (Lateral)

Junior Suite, Balcony, Sea View (Lateral) | In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, Balcony, Sea View (Lateral)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Separate bedroom
  • 40 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, Terrace (Lateral)

Junior Suite, Terrace (Lateral) | In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, Terrace (Lateral)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
  • Sea view
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
Calle Llaut 34, Palma de Mallorca, Palma de Mallorca, Mallorca, 7600

What's nearby

  • Playa de Palma - 2 min walk - 0.2 km
  • El Arenal Beach - 17 min walk - 1.5 km
  • Palma Aquarium - 6 min drive - 5.1 km
  • Platja de Can Pastilla - 11 min drive - 5.8 km
  • Port of Palma de Mallorca - 17 min drive - 17.1 km

Getting around

  • Palma de Mallorca (PMI) - 11 min drive
  • Marratxi Poligon Station - 14 min drive
  • Es Caülls Station - 15 min drive
  • Marratxi Station - 16 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪Megapark - ‬2 min walk
  • ‪Bierkönig - ‬4 min walk
  • ‪Levita Cafe - ‬3 min walk
  • ‪Bamboleo - ‬5 min walk
  • ‪Balneario 6 - ‬4 min walk

About this property

Universal Hotel Neptuno - Adults Only

Universal Hotel Neptuno - Adults Only is a great choice for your beach stay in Palma de Mallorca. The indoor pool provides a splash of fun, and guests can also take advantage of a fitness centre and a sauna. Offering a beachfront location, PM1114 serves Mediterranean cuisine and is open for breakfast, lunch and dinner. A poolside bar, a seasonal outdoor pool and a snack bar/deli are other highlights. Fellow travellers say great things about the helpful staff.

Languages

Catalan, English, French, German, Italian, Portuguese, Spanish

At a glance

Hotel size

  • 100 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 2 AM
  • Late check-in subject to availability
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 16

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free off-site parking nearby

Transfers

  • Airport shuttle*
  • Bus station shuttle*

Off-site

  • Area shuttle within 30 metres*

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Snack bar/deli

What to do

  • Beach access
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scooter/moped hire nearby

Working away

  • 24-hour business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Terrace
  • Television in common areas
  • Fitness centre
  • An indoor pool
  • Seasonal outdoor pool
  • Bike parking
  • Sauna
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local culture and ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Espresso maker

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Mini fridge

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • Water-efficient toilets only

Special features

Dining

PM1114 – This beachfront bistro specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Pool Bar – This beachfront bar only serves light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night, up to 9 nights and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 15 per person
  • Airport shuttle service is offered for an extra charge
  • Local area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April 14 to October 31

Policies

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Neptuno Playa de Palma
Neptuno Hotel
Neptuno Playa de Palma
Myseahouse Hotel Neptuno Playa de Palma
Myseahouse Neptuno Playa de Palma
Myseahouse Neptuno

Frequently asked questions

Does Universal Hotel Neptuno - Adults Only offer free cancellation for a full refund?
Yes, Universal Hotel Neptuno - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Universal Hotel Neptuno - Adults Only?
Yes, there's an indoor pool and a seasonal outdoor pool.
Are pets allowed at Universal Hotel Neptuno - Adults Only?
Sorry, pets aren't allowed.
Is parking offered on site at Universal Hotel Neptuno - Adults Only?
No, unfortunately, but there's free parking nearby.
Is an airport shuttle service offered by Universal Hotel Neptuno - Adults Only?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Universal Hotel Neptuno - Adults Only?
Check-in start time: 3:00 PM; check-in end time: 2 AM. Check-out time is 11:00 AM.
Is there an on-site casino at Universal Hotel Neptuno - Adults Only?
No, this hotel doesn't have a casino, but Mallorca Casino (15-min drive) is nearby.
What is there to do at Universal Hotel Neptuno - Adults Only and nearby?
Have fun with nearby activities such as cycling and hiking, and practise your swing on the nearby golf course. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a seasonal outdoor pool and a sauna. Universal Hotel Neptuno - Adults Only also has a fitness centre.
Are there restaurants at or near Universal Hotel Neptuno - Adults Only?
Yes, PM1114 offers al fresco dining, Mediterranean cuisine and pool views.
Does Universal Hotel Neptuno - Adults Only have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Universal Hotel Neptuno - Adults Only like?
Universal Hotel Neptuno - Adults Only is located on the waterfront, a short 9-minute walk from La Porciuncula Church and 17 minutes' walk from El Arenal Beach.

Universal Hotel Neptuno - Adults Only Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Freundlichkeit und Service nicht zu überbieten
Der Service, Reception wirklich top! Essen fand ich super! Alle sehr hilfsbereit und sehr zuvorkommend und freundlich! Ich reise viel aber das habe ich selten erlebt! Danke!
Rita, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Crysta, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Angelika, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard
Richard, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Bente, 4-night trip
Verified Hotels.com guest review

8/10 Very good

The staff were absolutely amazing, especially Mariano from the front desk who solved every little thing we requested with a smile and fast. I would absolutely recommend this hotel especially if you like the party scene that Mega Park provides.
Mariel, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Michael, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Kristoffer, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Clean
Pilar Cazorla, 7-night romance trip
Verified Expedia guest review

4/10 Fair

The property was totally fine but the outside beach was very dirty and not well kept.
Kathleen, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great staff - the housekeeper was stellar. The servers were kind and attentive. Pilar was kind and did an excellent job in surprising my husband for his birthday. The cake was fabulous and the prosecco was nice too. Honestly, the only down was the kids partying all night around the hotel, but this is not in the hotel's control. Would recommend the hotel for sure!
Vildana, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff are exceptionally good, they are so helpful and friendly and it's totally chilled within the hotel and pool area. However, the general area outside is a party area, with many many groups of young people who tend to be very noisy, although no trouble. The rooms are well designed that they are totally noise-proof and therefore quiet for sleeping.
Alison, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

.
ariane, 2-night romance trip
Verified Ebookers guest review

10/10 Exceptional

All round good hotel, staff all friendly, good food, room with a sea view, bus stop to Palma just outside.
7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Loved being right in the heart of the activities and on the beach. Wish the pool hours were longer
1-night family trip
Verified Orbitz guest review

10/10 Exceptional

It was right on the beach, very clean and modern. I wish the pool hours were longer and didn’t close at 7pm
1-night family trip
Verified Orbitz guest review

10/10 Exceptional

Love the hotel peaceful atmosphere. All the staff were so helpful and kind. Even though a large nightclub was close by this wasn’t allowed to be a problem to the guests all issues had been covered to ensure we were not disturbed. All in all a very pleasant stay with good food ; friendly staff and a jacuzzi bath !!!😊😊
Linda, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The indoor pool and the sauna are great if you travel in March. We loved the buffet breakfast and dinner - very friendly waiters and excellent value for money. The lobbies and the common areas are very moderns and tastefully decorated. The bathrooms are however bit outdated, but clean. There is no entertainment in English in the room - the TV channels are mostly in German or French, no English or Spanish newspapers either, only German. There are a lot of additional extras, like pool towels, or bathrobes, but the leaflet given to the guests does not give the price, so you have to ask the front desk for the price if you want to use them. The person who checked us in was not very informative, no wifi password was given, no info about buses, bikes, local map, or things to see and do. The front desk is definitely the weakest point of this hotel, but overall a beautiful hotel in a lovely spot. The room was very quiet at night which was appreciated!
3-night romance trip
Verified Expedia guest review

8/10 Very good

6-night trip
Verified Expedia guest review

10/10 Exceptional

3rd time stay Fabulous
Our 3rd time staying here and as usual we felt like royalty The manager went above and beyond to make us feel at home and very welcome. The hotel is amazing and feels more like a villa , the decor is beautiful and the rooms are Super comfortable triple glazed and very peaceful. Right from the start of our stay each member of staff always treated us with respect and a happy cheery manner , nothing was too much trouble. The food is stunning and mixes local cuisine with the tastes of the current residents we never went hungry! We will be going back a 4th time nrxt year
6-night trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

Fantastic location and staff.
We love everything about it. Room service is excellent. Foods are great too.
Than, 4-night trip
Verified Expedia guest review

8/10 Very good

Nice hotel on the beach
Dinning time was too short when we arrive at the Hotel at 8PM checked in we were told to go dinner will be finished 9PM so we went quickly and there was no drink included even juice for child no kettle and coffee tea in the room apart from that we had pleasant stay with nice sea view from balcony sitting rocking chairs very clean swimming pool.
Toshi, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice hotel
I booked this hotel based on the good reviews and I wasn't disappointed. It is a lovely hotel, very clean, excellent food and great customer service. It is a very busy resort with a massive club next door, however once the doors are closed there is no noise. I noticed that main tourists are Germans and yes they were loud at times but nothing to worry about. No fighting or anything like that.
9-night trip
Verified Expedia guest review

2/10 Poor

Horrible service - do not stay there.
The service was horrible. Management staff were rude. No air conditioning at the hotel
Eban, 6-night family trip
Verified Hotels.com guest review