I had a transfer confirmed, in writing by the hotel, which never arrived. I had to take an expensive taxi instead. That was not a big deal. Much more irritating was the room itself. I booked a triple comfort room with a sea view, which was confirmed. Instead, We were allocated a very small double room with no view at all. (1 super small window facing directly onto a brick wall 2 meters away.)
I.e. No view at all. On a more positive note, the hostess called Antonija was excellent - very friendly and capable.