In the heart of Old City Bern, Hotel Restaurant Goldener Schlüssel Bern offers a warm welcome with a breakfast buffet, a charming terrace, and convenient laundry services. Stay connected with in-room WiFi or explore the city on two wheels with free bicycle rentals. Guests rave about the hotel's central location and helpful staff.
Hotel Restaurant Goldener Schlüssel Bern puts you within a 10-minute drive of Wankdorf Stadium. Guests looking to stay active can experience the nearby hiking/biking trails, mountain biking and segway hire/tours, and free perks include WiFi and buffet breakfast daily between 6:30 AM and 10:00 AM. Other highlights include free bike rentals and a terrace. Fellow travellers say great things about the helpful staff and central location.
Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
DONE
Special check-in instructions
The front desk is open daily from 6:30 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room using existing bedding, but may not be eligible for free breakfast
DONE
Pets
Pets stay for free (dogs only)
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
On-site self-parking (CHF 22.5 per day)
Electric vehicle charging point on site
Height restrictions apply for on-site parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 6:30 AM–10:00 AM
Restaurant
Travelling with children
Children stay for free (see details)
What to do
Hiking/biking trails nearby
Mountain biking nearby
Segway hire/tours nearby
Services
Front desk (limited hours)
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Multilingual staff
Free bike hire
Facilities
Safe-deposit box at front desk
Terrace
Reception hall
Accessibility
Lift
Wheelchair-accessible
Wheelchair-accessible path of travel
Low-height worktop and sink
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Heating
Portable fan
Electric kettle
Sleep well
Hypo-allergenic bedding
Pillow menu
Free extra futon
Bed sheets provided
Freshen up
Private bathroom
Shower only
Hairdryer
Towels
Stay connected
Desk
Free WiFi
More
Daily housekeeping
In-room safe
Special features
Dining
Restaurant – On-site restaurant.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: CHF 1.40 per person, per night. This tax does not apply to children under 16 years of age.
Tourism fee: CHF 4.30 per person, per night
Parking
Self-parking costs CHF 22.5 per day
Parking height restrictions apply
Policies
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
National rating
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.
Also known as
Hotel Restaurant Goldener Schlüssel
Hotel Restaurant Goldener Schlüssel Bern
Restaurant Goldener Schlüssel
Restaurant Goldener Schlüssel Bern
Hotel Restaurant Goldener Schlüssel Bern Bern
Hotel Restaurant Goldener Schlüssel Bern Hotel
Hotel Restaurant Goldener Schlüssel Bern Hotel Bern
Frequently asked questions
Does Hotel Restaurant Goldener Schlüssel Bern offer free cancellation for a full refund?
Yes, Hotel Restaurant Goldener Schlüssel Bern does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Restaurant Goldener Schlüssel Bern?
Yes, dogs stay free.
Is parking offered on site at Hotel Restaurant Goldener Schlüssel Bern?
Yes. Self-parking costs CHF 22.5 per day. Electric car charging is available.
What are the check-in and check-out times at Hotel Restaurant Goldener Schlüssel Bern?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is 11 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at Hotel Restaurant Goldener Schlüssel Bern?
No, this hotel doesn't have a casino, but Jackpot Spielcasino Bern (2-min walk) is nearby.
What is there to do at Hotel Restaurant Goldener Schlüssel Bern and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes segway hire.
Are there restaurants at or near Hotel Restaurant Goldener Schlüssel Bern?
Yes, there's an on-site restaurant, Restaurant.
What's the area around Hotel Restaurant Goldener Schlüssel Bern like?
Hotel Restaurant Goldener Schlüssel Bern is in Old City of Bern, a short 9-minute walk from Bern (ZDJ-Bern Railway Station) and 3 minutes' walk from Bern Town Hall. Our travellers say that the local area is very central.
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Hotel Restaurant Goldener Schlüssel Bern Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
8.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Popular mentions
Breakfast
Service staff
Room
Location
Bed
Bathroom
View
Towns
Shopping center
Store
What guests liked
Breakfast was consistently described as good, excellent, and delicious with a variety of options. (15 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Excellent
19 Jul 2025
Great location
Adele
Adele, 1-night trip
10/10 Excellent
24 Jun 2025
Location and included breakfast was excellent! Staff was friendly and even helped make a reservation at a s restaurant nearby.
Shawn
Shawn, 1-night trip
10/10 Excellent
16 Jul 2025
Really nice hotel, right in the centre of a vibrant area of town, easy access to transport links. Great dining and drinking to property area. Awesome service by staff and breakfast included in stay, would recommend hotel to friends and would stay again
Anita
Anita, 2-night trip
10/10 Excellent
11 Jul 2025
Loved that it was so centralized.
Rita
Rita, 1-night trip
8/10 Good
18 Jun 2025
Very nice location. Because of this on the other hand very noisy at night.
Michael
Michael, 2-night trip
6/10 Okay
13 Jun 2025
It's located in the old town. The property can have some improvements.
Ivy
Ivy, 1-night trip
10/10 Excellent
19 May 2025
Excellent
Milinda P
Milinda P, 1-night trip
10/10 Excellent
17 May 2025
Very nice!
Bruce
Bruce, 1-night trip
10/10 Excellent
13 May 2025
Breakfast
Gary
Gary, 1-night trip
10/10 Excellent
28 May 2025
Easy checkin. Great breakfast and very friendly and helpful breakfast server. He was very polite and helpful.
Parking is near in the garage and the hotel provides a great rate. Park the car and leave it. You don’t need it unless leaving town. Train station is nearby and perfect for a day trip to Zermatt.
Kyle
Kyle, 2-night trip
8/10 Good
6 Jun 2025
The room was clean and breakfast was nice except the room window was broken and cannot be open thus no proper ventilation but equipped with portable fan.
lee
lee, 1-night trip
8/10 Good
27 Sep 2024
The property is very well located and you can walk to all attractions in Bern.
Tony
Tony, 2-night trip
10/10 Excellent
29 Jan 2024
The stay at this hotel was perfect !
Haidar
Haidar, 1-night trip
8/10 Good
28 Apr 2024
Hotel was clean, it was right downtown and walkable everywhere. Good breakfast and great staff.
Sonia
Sonia, 1-night trip
6/10 Okay
22 Jul 2025
Loved the location & the shower! Also the staff is nice and friendly. Overall did not like the room, It is a small room and was hot. The windows we needed to open but it was on the first floor so everyone across could
Look in. That was not convenient and uncomfortable. Sofa Chair was broken we couldn’t sit on it. Poor lighting only one switch for all or none. The bathroom has an etched glass you can see the shadow of the person showering so if you are with other family members it might be uncomfortable too. That obligated us to shower with the light off so our sillohoutte wouldn’t be seen. It was ok stay.
Linda
Linda, 1-night trip
6/10 Okay
8 Aug 2023
Great location.
Tricia
Tricia, 2-night trip
8/10 Good
29 May 2024
Good location
Rommel
Rommel, 1-night trip
10/10 Excellent
29 Jun 2022
Great place to stay. Location is amazing just a short walk to some major sites. Staff was friendly and helpful.
Sydney
Sydney, 4-night trip
6/10 Okay
18 Jun 2025
The location was great - so close to sights and public transportation options, shops, outdoor markets, etc. The rooms are more basic than I expected. The bathroom is like a closet - no real privacy. They provide earplugs, which I thought was nice, considering how loud it is. Without air conditioning, you really need the windows open to get fresh air. I had to sleep with Bluetooth earbuds to drown out the noise from the restaurants below. We got the family room and I expected a little more space based on the website. The breakfast spread was very nice. Just pointing these things out for anyone who is a light sleeper or who needs cool air to sleep. The people were very nice and I can’t say enough about the great location.
Casey
Casey, 1-night trip
8/10 Good
10 Oct 2024
Comfortable stay.
Great located! The staff is friendly and helpful. Walking district to the train station (20 minutes). Close to restaurants and shops. Felt very safe during the day and night.
Verified traveller
1-night trip
6/10 Okay
16 Jul 2025
We had a street facing room. The weather was very, very hot and all they could offer was a fan that squeaked and couldn't offer a replacement. We were forced to sleep with the windows CLOSED because the club across the street was playing loud music all night, outdoors under the arcade, and the noise of the (amplified) music and the people was unbearable. We were forced to choose between the noise or sweltering. We chose to leave the next day rather than spend a second night like that. This is not the fault of the ownership or staff (except for the condition of the fan), but people need to understand the conditions here before they book. Definitely ask for a room not facing the street.
Randall
Randall, 2-night trip
10/10 Excellent
11 Sep 2022
Great place to stay. Breakfast was excellent. Staffs were friendly and professional.
Elisabeth
Elisabeth, 2-night trip
10/10 Excellent
24 Oct 2022
Perfect location, staff was very friendly, room was spacious, clean, bed was comfortable, bathroom was adorable and loved the colored glass walls. Would definitely recommend and stay here again!
Gina
Gina, 2-night trip
10/10 Excellent
9 Jun 2024
Switzerland with Friends
Hotel was amazing. Perfect location and the area is amazing. Hotel staff were helpful. Wish we could have spent more time in Bern.
Patricia
Patricia, 2-night trip
10/10 Excellent
27 Apr 2024
We stay two nights Very impressive with the condition and service, so we extend stay one more night.