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Hotel Ambassador Zermatt

4.0 star property
Mountain hotel with indoor pool, near Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Ambassador Zermatt

Interior entrance
Dinner served, fondue, garden views
View from property
Mountain view
Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Ski facilities
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Ski rentals
  • Ski storage
  • Ski passes
  • Sauna
  • Spa tub
  • Room service
  • Business center
  • Terrace
  • 24-hour front desk

For families (6)

  • Children stay free
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
The price is $385
includes taxes & fees
$363 per night
Jan 14 - Jan 15, 2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for 1 Bed Room Suite in Suite

Flat-screen TV

1 Bed Room Suite in Suite

Highlights

Separate dining area
Separate sitting area
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 534 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for 2 Room Suite in Family room

Flat-screen TV

2 Room Suite in Family room

Highlights

Separate dining area
Separate sitting area
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
  • 646 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Double Room, Mountain View (Matterhorn)

Premium bedding, pillowtop beds, minibar, in-room safe

Double Room, Mountain View (Matterhorn)

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 269 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double or Twin Room

Premium bedding, pillowtop beds, minibar, in-room safe

Standard Double or Twin Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 269 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Alpenhotel Fleurs de Zermatt

Pool
Free breakfast
Spa
Free WiFi
9.4 out of 10, Exceptional, (668)
The price is $244
includes taxes & fees
$226 per night
Dec 19 - Dec 20
Alpenhotel Fleurs de Zermatt
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About the neighborhood

Map
Spissstrasse 10, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt Visitor Center - 2 min walk
  • Zermatt - Furi - 9 min walk
  • Zermatt-Furi Gondola - 16 min walk
  • Sunnegga Ski Resort - 20 min drive

Getting around

  • Sion (SIR) - 75 min drive
  • Geneva International Airport (GVA) - 162 min drive
  • Zermatt (QZB-Zermatt Train Station) - 1 min walk
  • Zermatt Gornergratbahn Station - 2 min walk
  • Zermatt Station - 3 min walk

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Golden India - ‬2 min walk
  • ‪Le Petit Royal - ‬4 min walk
  • ‪Fuchs - ‬5 min walk
  • ‪Restaurant Derby - ‬4 min walk

About this property

Hotel Ambassador Zermatt

Hotel Ambassador Zermatt offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Restaurant Tapas & Wine, which serves fondue and is open for dinner. A bar/lounge, a spa tub, and a sauna are other highlights. Fellow travelers love the helpful staff.

Languages

English, French, German, Greek, Italian, Portuguese, Russian, Spanish

At a glance

Hotel size

  • 84 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Contactless check-in available
  • Express check-in/out available
  • Check-out time is 11:00 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only, 1 total)*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • Hosted evening meals daily for a surcharge
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • Ski passes
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers
  • Ski equipment rentals
  • Ski storage

Facilities

  • 3 buildings/towers
  • Built in 1978
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Piano
  • An indoor pool
  • Spa tub
  • Sauna

Accessibility

  • Elevator

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Slippers
  • Children's slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Restaurant Tapas & Wine - Overlooking the garden, this restaurant specializes in fondue and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Hotelbar - Overlooking the garden, this bistro serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Hosted evening meal costs CHF 55

Renovations and closures

The property is closed between October 31 and December 6.

Children & extra beds

  • Cribs/infant beds are available for CHF 90 per night

Pets

  • Pets are allowed for an extra charge of CHF 15.00 per pet

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the swimming pool or spa tub without adult supervision

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Ambassador Hotel Zermatt
Ambassador Zermatt
Ambassador Zermatt Hotel
Hotel Ambassador Zermatt
Zermatt Ambassador Hotel
Hotel Ambassador Zermatt Hotel
Hotel Ambassador Zermatt Zermatt
Hotel Ambassador Zermatt Hotel Zermatt

Frequently asked questions

Is Hotel Ambassador Zermatt currently open?
The property is closed between October 31 and December 6.
Does Hotel Ambassador Zermatt offer free cancellation for a full refund?
Yes, Hotel Ambassador Zermatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Ambassador Zermatt?
Yes, there's an indoor pool.
Are pets allowed at Hotel Ambassador Zermatt?
Yes, cats and dogs are welcome, with a limit of 1 total. There's a charge of CHF 15.00 per pet.
Is parking offered on site at Hotel Ambassador Zermatt?
Sorry, there's no onsite parking at Hotel Ambassador Zermatt.
What are the check-in and check-out times at Hotel Ambassador Zermatt?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Hotel Ambassador Zermatt and nearby?
Have fun with onsite winter activities like skiing. Enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor pool. Hotel Ambassador Zermatt also has a sauna and a garden.
Are there restaurants at or near Hotel Ambassador Zermatt?
Yes, Restaurant Tapas & Wine offers fondue and garden views.
What's the area around Hotel Ambassador Zermatt like?
Hotel Ambassador Zermatt is a short 1-minute walk from Zermatt (QZB-Zermatt Train Station) and 7 minutes' walk from Zermatt–Sunnegga Funicular.

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Close to train station
Close to train station. Staff are accomodating esp the reception. We got the family suite and was spacious like a mini apartment. Amenities like bathrobes, slippers are included.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Krista, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing hospitality, we had to take early morning train to Milano so we requested packed breakfast, and they packed a very nice meal!! Also gave us great dining recommendations around Matterhorn
Ashish, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Matterhorn view from the room
Sathiya, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Rene, 3-night trip
Verified Expedia guest review

10/10 Exceptional

none
Jignesh, 1-night trip with friends
Verified Expedia guest review

8/10 Very Good

Catarina, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The view of the Matterhorn!
Danny, 1-night trip
Verified Expedia guest review

6/10 Good

Katie, 1-night trip
Verified Expedia guest review

8/10 Very Good

Rohan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff was really frlendly and helpful. Breakfast was very good and the rooms were well maintained and very clean.
Concetta, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property, walkable to train stations. Nice view from balcony. Will come back again.
Arnab, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Good Location
Naresh, 2-night trip with friends
Verified Expedia guest review

8/10 Very Good

Excellent location
Nilesh N. Kotecha,, 1-night romance trip
Verified Expedia guest review

8/10 Very Good

Overall good stay. Hot tub wasn't hot. Rooms got warm but plenty of cold air outside to cool them down. Beds were not super comfortable but they did the job
Adam, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great stay- close to train station
Very nice hotel at North end of Zermatt. Great location next to train station and also numerous restaurants and shops. Staff were very friendly and welcoming. Room was very clean and comfortable.
Jason, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lisha, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Brian Nick, 7-night trip
Verified Expedia guest review

10/10 Exceptional

I had a wonderful stay. This hotel is conventionally located right next to trains, restaurants, and shopping. The staff is very accommodating as well. I would stay here again.
Elise, 3-night trip
Verified Expedia guest review

2/10 Poor

Great location and the 2 Bedroom Suite was comfortable. Unfortunately after we checked out, my father tripped over an inconspicuous metal door stopper just outside the hotel's main entrance. The stopper, though in the middle, was not easily noticeable, causing his left shoe to become trapped, resulting in a fall. He sustained injuries to his chin, forehead, and chest, and his spectacles were damaged when his face hit the ground. While a male staff member at the reception initially provided some assistance, the overall response from the staff was lacking in empathy and concern. Despite his injuries and our distress, they appeared indifferent and quickly resumed their duties on their monitors (Note: there were no other guests nor phone calls that the two staff at the reception attended to during this time), without offering further assistance or expressing empathy. When we sought help in in booking a taxi to the station following the incident, the staff's demeanour remained unfriendly and the quoted price differed from what the driver demanded upon arrival - 18 CHF. Staff did not provide any additional support. Regrettably, my father's chest injury persists to this day, causing him pain whenever he exerts his lungs even slightly. This unfortunate incident has undoubtedly overshadowed our impression of the hotel and highlights the importance of prioritising the safety and well-being of guests, and of compassionate customer service, especially during times of need.
Shu Fang Stefanie, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great property & friendly staff. Great breakfast.
Prithwiraj, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Outstanding personal touch in multiple languages !
Antonio, 6-night family trip
Verified CheapTickets guest review

10/10 Exceptional

Very comfortable
Great location, near the train station and the Gornergrat train for skiing. Hotel was clean, rooms were very nice sized, and the breakfast was very good.
CHRISTOPHER, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Anthony, 2-night romance trip
Verified Expedia guest review

General property information

Travelers Say
"Beautiful facilities with a wonderful view of the Matterhorn."
Reasons to Book
Spacious Rooms & Great Facilities
Check-In Time
3:00 PM
Check-Out Time
11:00 AM