I initially booked a two-night stay at The Westin Xian but ended up leaving early and I’m glad I did. While the hotel has potential, it feels dated and poorly maintained.
We reserved a large one-bedroom suite but were given a lower-floor room that required a long walk to reach. Since we were traveling with my elderly father-in-law, we requested a wheelchair, expecting a hotel of this caliber to have a good one. Unfortunately, the wheelchair was broken. Although they replaced it, the second one wasn’t much better.
In contrast, the smaller room on a higher floor had a much better view and a more pleasant atmosphere. The hotel’s layout is inconvenient, with long walking distances and a lack of strategically placed elevators a major issue for guests with mobility concerns.
On a positive note, the breakfast was good, but overall, the hotel needs significant updates to meet the expectations of a luxury stay. It’s not a terrible hotel, but for the price and brand, I expected much better maintenance and service.