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Renaissance Sanya Haitang Bay Resort

5.0 star property
Haitang District beachfront resort with 3 restaurants, free water park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Renaissance Sanya Haitang Bay Resort

Exterior
Villa, 1 Double Bed, Garden View | Premium bedding, Select Comfort beds, minibar, in-room safe
3 outdoor pools, pool loungers
3 bars/lounges, poolside bar
3 bars/lounges, poolside bar

Reviews

8.2 out of 10

Very good

Popular amenities

  • Non-smoking
  • Bar
  • Connecting rooms available
  • Pool
  • Airport transfer
  • Air conditioning
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 3 bars/lounges
  • 3 outdoor pools
  • Free water park
  • Breakfast available
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Seasonal outdoor pool
  • Children's pool
  • Pool bar
Feel at home
  • Free cots/infant beds
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
  • Full-sized fridge/freezer
  • Connecting/adjoining rooms available
The price is ฿3,053
฿3,560 total
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Double Bed, Garden View

Villa, 1 Double Bed, Garden View | Property amenity

Villa, 1 Double Bed, Garden View

Highlights

Balcony or patio
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
  • 300 sq m
  • Sleeps 6
  • 1 Double Bed

View all photos for Family Room, 1 King Bed, Balcony, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Family Room, 1 King Bed, Balcony, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Poolside

Room, 1 King Bed, View, Poolside | Premium bedding, Select Comfort beds, minibar, in-room safe

Room, 1 King Bed, View, Poolside

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 59 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Room, 2 Double Beds, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • Sleeps 3
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Balcony, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Studio, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 69 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Room, 1 King Bed, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Ocean View

Grand Room, 1 King Bed, Ocean View | Premium bedding, Select Comfort beds, minibar, in-room safe

Grand Room, 1 King Bed, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 Double Bed, Balcony, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Family Room, 1 Double Bed, Balcony, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
2 bedrooms
  • 69 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Grand Suite, 1 Bedroom, Ocean View

Grand Suite, 1 Bedroom, Ocean View | Beach | On the beach, white sand, beach volleyball

Grand Suite, 1 Bedroom, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Separate bedroom
  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Room, 2 Double Beds, Balcony, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 59 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 59 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior

Sheraton Sanya Resort

Pool
Spa
Free parking
Free WiFi
8.8 out of 10, Excellent, (96)
The price is ฿3,847
฿4,486 total
includes taxes & fees
23 Dec - 24 Dec
Sheraton Sanya Resort
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About the area

Map
1 Yezhou Road, Haitang Bay, Sanya, Hainan, 572013

What's nearby

  • China Duty Free Sanya Duty Free Shop - 4 min drive - 2.6 km
  • Haitang Bay - 6 min drive - 6.0 km
  • Wuzihzhou Island Beach - 10 min drive - 6.0 km
  • Shenquangu Hot Spring Park - 15 min drive - 10.6 km
  • Yalong Bay - 24 min drive - 22.5 km

Getting around

  • Sanya (SYX-Phoenix Intl.) - 43 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Fruitdrinks - ‬3 min drive
  • ‪海天一色餐厅和酒吧 - ‬4 min drive
  • ‪朱家酒店 - ‬6 min drive
  • ‪民生威斯汀度假酒店 - ‬3 min drive
  • ‪揽月海鲜餐厅 - ‬2 min walk

About this property

Renaissance Sanya Haitang Bay Resort

At Renaissance Sanya Haitang Bay Resort, you can spend time at the beach playing volleyball. 3 outdoor pools provide fun for everyone, and guests can also take advantage of a fitness centre and an outdoor tennis court. Star Anise Restaurant, one of 3 restaurants, serves lunch and dinner. Other highlights at this luxurious resort include 3 bars/lounges, a free water park and a poolside bar.

Languages

Chinese (Mandarin), English, Russian

At a glance

Hotel size

  • 508 units
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children's club*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle from 9:00 AM to 6:00 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:00 AM
  • 3 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children's club (surcharge)
  • Free water park access
  • Children's pool
  • Playground
  • Local/corner shop

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Pool table
  • Table football
  • Ping pong
  • Golf lessons nearby

Working away

  • Business centre
  • 5 meeting rooms
  • Conference centre (15393 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Bike hire
  • Pool loungers

Facilities

  • Built in 2011
  • ATM/banking
  • Rooftop garden
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • 3 outdoor pools
  • Free water park
  • Arcade/games room
  • Outdoor tennis court
  • Sauna
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Alarm clock
  • Premium bedding
  • Selected Comfort mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Full-sized fridge/freezer

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Recycling

Special features

Dining

Star Anise Restaurant – This restaurant serves lunch and dinner.
Red Star Cafe – This restaurant serves breakfast, lunch and dinner. Open daily.
Star Fish Market – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Dial-up internet access is available in guestrooms for an extra charge
  • Buffet breakfast is offered for an extra charge of approximately CNY 168 for adults and CNY 88 for children
  • Airport shuttle service is offered for an extra charge of CNY 350 per vehicle (one-way. Maximum occupancy 4)

Children & extra beds

  • Rollaway beds are available for CNY 480.0 per night
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from March to December

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Renaissance Resort Sanya
Renaissance Sanya
Renaissance Sanya Resort
Sanya Renaissance
Renaissance Sanya Hotel Sanya
Renaissance Sanya Resort & Spa Hainan
Renaissance Sanya Resort And Spa
Renaissance Sanya Hotel Sanya
Renaissance Sanya Resort & Spa Hainan
Renaissance Sanya Resort Spa
Renaissance Sanya Resort Spa
Renaissance Sanya Haitang Bay
Renaissance Sanya Haitang Bay Resort Sanya
Renaissance Sanya Haitang Bay Resort Resort
Renaissance Sanya Haitang Bay Resort Resort Sanya

Frequently asked questions

Does Renaissance Sanya Haitang Bay Resort offer free cancellation for a full refund?
Yes, Renaissance Sanya Haitang Bay Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Renaissance Sanya Haitang Bay Resort?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Renaissance Sanya Haitang Bay Resort?
Sorry, pets aren't allowed.
Is parking offered on site at Renaissance Sanya Haitang Bay Resort?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Renaissance Sanya Haitang Bay Resort?
Yes, an airport shuttle is available from 9:00 AM to 6:00 PM at scheduled times. The charge is CNY 350 per vehicle one-way.
What are the check-in and check-out times at Renaissance Sanya Haitang Bay Resort?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Renaissance Sanya Haitang Bay Resort and nearby?
Have fun with on-site activities such as volleyball and cycling, and practise your swing on the tennis courts. Enjoy a swim in one of the 3 outdoor swimming pools or use the resort's other amenities, which include 3 bars and a seasonal outdoor pool. Renaissance Sanya Haitang Bay Resort also has a sauna, a fitness centre and an arcade, as well as a picnic area and a garden.
Are there restaurants at or near Renaissance Sanya Haitang Bay Resort?
Yes, there are 3 on-site restaurants.
Does Renaissance Sanya Haitang Bay Resort have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Renaissance Sanya Haitang Bay Resort have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Renaissance Sanya Haitang Bay Resort like?
Renaissance Sanya Haitang Bay Resort is in Haitang District. Popular attractions include China Duty Free Sanya Duty Free Shop, which is 4 minutes away by car.

Renaissance Sanya Haitang Bay Resort Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Wei, 1-night trip
Verified Hotels.com guest review

6/10 Good

Disappointing
Hotel is dated and needs a refurbishment. The addition of a heat pool would allow for winter swimming like at other hotels in Sanya. Restaurants were limited in selection and tired. Location seemed away from the any other decent off-site dining so overall not a great location if you are looking for a winter retreat.
Iain, 2-night trip
Verified Hotels.com guest review

8/10 Very good

We enjoyed our stay. The beds were comfortable and the facilities were clean. The pool area was fantastic. Several different swimming areas with many different activities. Food and drink service at the pool and room service took 30-40 minutes. On our first day, lunch took over an hour to receive our food. We had to remind them of our drink order and that was received about 40 minutes after it was first ordered. Swimming is not allowed in the ocean. Overall, the staff was helpful and friendly but I was disappointed in the service times. Although, this is very typical of China.
4-night family trip
Verified Expedia guest review

8/10 Very good

We were looking for a resort away from the hustle and bustle and this was it! Great service, great food, everyone was super friendly. The rooms were a little musty would be my only complaint. A big shoutout to our restaurant server, Devin! He took such great care of our dining and beverage needs from start to finish! I would defintely go back. Note that you cannot swim in the ocean here because of the currents but it’s a beautiful private beach to walk along and stick your toes in.
6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

It’s a awesome! Breathtaking ocean view, unbeatable beach, nice and quite. Will definitely come back again!
Daisy, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Unforgettable experience.
The hotel was well maintained. Great service! Beautiful and quiet beach. We enjoyed the pool side restaurant for lunch, full of sunshine and gorgeous view. The tennis court left us with happy memory. We got updated to the ocean view room. Every morning woke up with amazing sunrise view.
ting, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very pleased and perfect for couples
We had a wonderful time during our stay here. My girlfriends birthday was at the same time as our stay and the hotel kindly upgraded us. Additionally they provided a romantic dinner on the beach for two for a very good price and I would recommend it to any couple. This was a wonderful hotel and experience
Aden, 4-night trip
Verified Hotels.com guest review

8/10 Very good

3-night trip
Verified Expedia guest review

8/10 Very good

A Great location and very good value for the price.
4-night trip with friends
Verified Expedia guest review

8/10 Very good

The hotel was huge with beautiful grounds to wander through. I loved the location right on the long sandy beach. Staff were all lovely, although if you're English, communication is challenging with most of them. The thing that surprised me was the lack of restaurants & how small they were for such a large hotel, but having said that I ate at the Star Fish each evening & it was never that busy. I don't know where everyone else was! The food was very good, except a lunch time salad which took 45mins & was basically a pile of leaves, not as described in the menu. So I cancelled my order & had an icecream instead! The very friendly manager didn't charge me for a cocktail that afternoon to make up for the salad fiasco!
3-night trip
Verified Expedia guest review

8/10 Very good

The staff was very accomodating and provided great service. The pools were really nice and the views of the ocean were beautiful. The lobby was also beautiful. I went to the spa and received an amazing massage. However, the food was too overpriced and not that tasteful. Also, the beach was inaccessible due to algae. The room was also dissappointing. It was dirty. There were ants, a dirty floor, mildew in the bathroom and dirty sheets. Every day I woke up with bites on my arms and legs. Something was biting me in the bed. After requesting another room, the biting stopped. The second room was better cleaned with no ants and cleaner sheets. Overall, the resort is beautiful from the outside but needs an upgrade in the inside. The staff is wonderful and I thank them for all of their help.
nh, 4-night trip with friends
Verified Orbitz guest review

2/10 Poor

Sherry, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel worth of the spending
Nice hotel, but the loctio is far requires car
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

One of the best hotel i've been stayed. Nice place to relax.
1-night trip
Verified Expedia guest review

10/10 Exceptional

Very good and with great spa
Enjoy so much especially at the Spa, nice staffs and overall hotel are with good services.
vicky, 2-night trip
Verified Expedia guest review

8/10 Very good

Not bad but not great
At first glance the hotel is impressive with a large lobby and expansive grounds. But the little things start to add up, detracting from the overall experience. Missing staff: go to get a towel for the pool and the kiosk is empty. Found the staff member though, smoking and in his phone around the corner. Room: it's ok but it has that made in a developing country feel. Items are not installed right, switches are tilted. Doors slats not straight. And from my balcony was large patches of where they fixed the wall, but looks like a construction site unfinished. I call it the Chinese building code. Broken in 1 year Pool: large but full of weeds and leaves. Broken tiles cut me three times on my foot. Water was too warm and smelt. So yeh overall it's ok. But I would t come back as those little detractions add up
1-night trip
Verified Expedia guest review

6/10 Good

The hotels are not being maintained sufficiently. Staff speaks little english.Wifi in the room is almost useless.
Verified Hotels.com guest review

8/10 Very good

Beautiful Resort in Haitang Bay
Beautiful grounds, very nice resort . Family friendly , Beautiful ocean view . Only negative :Lacks long hours coffee-shop facility. Reasonably priced.
3-night business trip
Verified Hotels.com guest review

8/10 Very good

Beautiful but inconvenient
Beautiful resort yet far from everything else. Restaurant onsite is expensive and food is horrible.
Daniel, 2-night trip
Verified Expedia guest review

2/10 Poor

Worst hotel I ever stayed in
Worst hotel I ever stayed in. Only the beach and sea was enjoyable and pleasant! Reasons being: - My grandmother booked a better room category than me (sea view room), but received EXACTLY the same room - Front desk would refuse to "upgrade" her for free, insisting that room was her category (You could guess there was a sea due to the sound of the waves and if you peered through the palm trees) - Free wifi only after fighting with front desk - Gym impossible to find without wondering around for 15 min - Breakfast was so bad we went to eat outside (I'm Chinese and love Chinese food, so cuisine wasn't the problem) - but to be fair, the hotel was indeed catering to hundreds of mainland Chinese which always involves chaos and huge wastage (perhaps offer "free flow" off a menu instead of buffet) - "Adult pool" was full of children; staff couldn't be bothered refusing entry to families because "they'd just fight" - Bar had either corked or horrific wines - A la carte food just as bad as buffet - Poor girl at "pool bar" served me tea in a milk decanter - "Pool bar" was unattended so that we had to go inside to order and eat Out of 4 nights we dined for lunch and dinner outside at other, so much better, hotels like rosewood or the hyatt.
Lena, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

No customer service
I booked this hotel as part of an Expedia package. The first leg of the package was a flight from Beijing to Sanya. After a ten hour delay the flight was canceled. I spent one hour and forty minutes on the telephone trying to cancel the reservation. As it was 1:15 in the morning, Expedia could not reach anyone at the hotel. I was told my reservation would be canceled and my money refunded. In following up with the hotel because I was a no-show there would be no refund. I can understand paying for the one missed night but there was sufficient notice to canceling the two remaining nights. Do not book this hotel unless you can absolutely guarantee you can make the journey to Sanya. Expedia was no help in the matter. I did receive a full refund from the airline.
Gordon, 3-night trip
Verified Expedia guest review

8/10 Very good

Very good hotel for families with small children. It is far from downtown and from airport. Small store about 1 KM from hotel walking distance to buy somethings, but limited.
4-night family trip
Verified Expedia guest review

10/10 Exceptional

Huge huge hotel... Nice views if you booked seaview... I got 3 rooms facing the sea directly and so near to the private beach. Breakfast is extensive...... Some people said the breakfast area is crowded. But not to me, probably we had ours before 9am. This hotel is located on Yezhou beach, very far from Sanya town.... But its the privacy you are paying for....
Verified Hotels.com guest review

2/10 Poor

beautiful building, everything else is terrible
The building is beautiful and modern. The staff really let it down. In general, the staff seem unhappy. They have managed to find the only person in China who does not like children and put her in the kids club. The kids club lacks facilities and is very dirty. Restaurants are mediocre and overpriced. We won't be coming back
Verified Hotels.com guest review

8/10 Very good

The amazing beach, the great staff who are always helpful and the private balconies make this a quite place to get away from everything.
Verified Expedia guest review