Bumi Surabaya City Resort offers a great location, putting you within a 15-minute walk of Tunjungan Plaza. Guests can be pampered with massages at the spa, and Kizahashi, one of 4 restaurants, serves Japanese cuisine and is open for breakfast, lunch and dinner. This luxurious hotel also features an outdoor pool, a fitness centre and a hot tub.
Languages
English, Indonesian
At a glance
Hotel size
242 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
On-site valet parking (IDR 75000 per night)
Transfers
Airport shuttle (available 24 hours)*
Other information
Designated smoking areas
Property amenities
Food and drink
4 restaurants
Coffee shop
Barbecue grills
24-hour room service
Snack bar/deli
What to do
Tennis
Racquetball/squash
Working away
Business centre
Meeting rooms
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Facilities
Safe-deposit box at front desk
Garden
Picnic area
Fitness centre
An outdoor pool
Full-service spa
Hot tub
Banquet hall
Reception hall
Accessibility
Lift
Wheelchair-accessible
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Room amenities
Be entertained
LED television
Cable TV channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Electric kettle
Slippers
Iron/ironing board (on request)
Sleep well
Turndown service
Rollaway/extra bed (surcharge)
Freshen up
Private bathroom
Separate bath and shower
Free toiletries
Hairdryer (on request)
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, The Asia Spa. Services include massages.
Dining
Kizahashi – This restaurant specialises in Japanese cuisine and serves breakfast, lunch and dinner.
Arumanis – This restaurant specialises in Chinese cuisine and serves breakfast, lunch and dinner.
Cascades Poolside – This poolside restaurant specialises in international cuisine and only serves dinner.
Siti Inggil – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of IDR 250000 per person (return)
Children & extra beds
Rollaway beds are available for IDR 500000 per night
Parking
Valet parking costs IDR 75000 per night
Policies
This property accepts credit cards, debit cards and cash.
Also known as
Bumi Surabaya
Hotel Bumi
Hotel Bumi Surabaya
Bumi Surabaya City Resort Java
Hyatt Surabaya
Bumi Surabaya City Surabaya
Bumi Surabaya City Resort
Bumi Resort
Bumi Surabaya City
Bumi Surabaya City Resort Hotel
Bumi Surabaya City Resort Surabaya
Bumi Surabaya City Resort Hotel Surabaya
Frequently asked questions
Does Bumi Surabaya City Resort offer free cancellation for a full refund?
Yes, Bumi Surabaya City Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Bumi Surabaya City Resort?
Yes, there's an outdoor pool.
Are pets allowed at Bumi Surabaya City Resort?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Bumi Surabaya City Resort?
Yes, there's free self parking.
Is an airport shuttle service offered by Bumi Surabaya City Resort?
Yes, an airport shuttle is available. The charge is IDR 250000 per person return.
What are the check-in and check-out times at Bumi Surabaya City Resort?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Bumi Surabaya City Resort and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes racquetball/squash. Indulge in a treatment at the spa and soothe your senses in the hot tub. Bumi Surabaya City Resort also has an outdoor pool, a fitness centre and spa services, as well as a picnic area and a garden.
Are there restaurants at or near Bumi Surabaya City Resort?
Yes, there are 4 on-site restaurants, featuring Japanese cuisine and poolside dining.
What's the area around Bumi Surabaya City Resort like?
Bumi Surabaya City Resort is in Embong Kaliasin, a short 13-minute walk from Tunjungan Plaza and 20 minutes' walk from Submarine Monument.
Bumi Surabaya City Resort Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Very good
30 Oct 2024
MOHAMED
MOHAMED, 3-night business trip
Verified Hotels.com guest review
6/10 Good
28 Oct 2024
Shahul Hameed
Shahul Hameed, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
2 Oct 2024
Nicholas
Nicholas, 5-night trip
Verified Hotels.com guest review
8/10 Very good
25 Aug 2024
Shahul Hameed
Shahul Hameed, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
20 Aug 2024
Lovely hotel, spacious, comfortable and well equipped. Staff are efficient and friendly. Must try the coffee and tea at the lobby cafe, they're amazing! Only improvement I hope the hotel will make is on the in-room toiletries but that's a small matter.
ZHI YAN
ZHI YAN, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
10 Aug 2024
Adam
Adam, 3-night trip
Verified Expedia guest review
6/10 Good
2 Aug 2024
The public spaces and breakfast were great. The gardens are lovely.
My 5th floor room had many mosquitos and little black flies. The bathroom was dirty (hair in the shower drain -- not mine -- that was not cleaned out til the third day, and lots of mildew) and the lighting was very dim. The rug had stains. When the sun came in, the room was much too hot. The AC wasnt very effective. The wifi was unreliable and often cut out in the room.
Nicole
Nicole, 6-night business trip
Verified Expedia guest review
10/10 Exceptional
14 Jul 2024
nice property, you can feel the green in the big city
Nenny
Nenny, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
1 Mar 2024
Hotel was excellent with big room. Room was clean. Toilet cover needs to be changed coz it looks old and dirty. Breakfast spread was great. I will come back again for sure if I’m going to Surabaya. Staffs were friendly and polite.
Mohamed Abrori
Mohamed Abrori, 2-night trip with friends
Verified Expedia guest review
8/10 Very good
18 Jan 2024
Benjamin
Benjamin, 2-night business trip
Verified Expedia guest review
2/10 Poor
28 Dec 2023
Run down hotel
Not clean
KARUNA KARAN
KARUNA KARAN, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
5 Dec 2023
REFINA
REFINA, 4-night trip
Verified Expedia guest review
10/10 Exceptional
21 Sep 2023
I always stay at this hotel every time I visited Indonesia. I love their breakfast and restaurant menus. Quiet place even though you’re in the middle of city, you feel like you’re in the village. Serene and beautiful. Staffs are amazing. You are treated like a special guess. I will always stay here when I’m in town, I totally recommend this hotel for anybody coming visit Surabaya.
Elizabeth
Elizabeth, 2-night family trip
Verified Expedia guest review
8/10 Very good
24 Jul 2023
all staff is very good and nice.
Adeleen
Adeleen, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
21 Apr 2023
Grant
Grant, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 Feb 2023
super friendly staff, warm welcome from first you step in until checking out. the room was big and clean. i love the ambience of the property so comfy and relaxing.
Nenny
Nenny, 2-night business trip
Verified Expedia guest review
10/10 Exceptional
19 Jan 2023
kamil ali
Verified Expedia guest review
6/10 Good
3 Jan 2023
Lloyd
Lloyd, 27-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 Dec 2022
Helen N
Helen N, 1-night trip
Verified Hotels.com guest review
6/10 Good
24 Jan 2021
Vitesh
Vitesh, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
2 Nov 2020
wesome hotel
Good place to stay. Awesome place
Njoo Aland
Njoo Aland, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
1 Feb 2020
Top Hotel
Have stayed at this hotel many times always a pleasure to stay there
Colin
Colin, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
18 Jan 2020
This hotel is above and beyond my expectations. The location is outstanding, close to city center, major attractions and shopping malls. The hotel facilities are outstanding. The staff were extremely professional, polite, and supportive. I love my stay and definitely would love to go back.
TalalKhaimi
TalalKhaimi, 2-night trip
Verified Expedia guest review
10/10 Exceptional
25 Dec 2019
Atmosphere was elegant and nice. Bed and view was awesome. And came with a wonderful breakfast... many many choices.