2/10 Poor
19 Aug 2019
Terrible customer treatment
It was first time in my life that I had such bad experience with hotel just because of customer service.
When I was booking the room it was written that room has air conditioning and when I arrived I asked about air condition. I was laughed at by one owner that I requested about it because they don`t have it and they don`t need to have it. When I went down to the reception the wife`s owner asked me if everything is ok. I complained about lack of air conditioning and she reacted in the same manner as the owner. So I asked her why they advertise that they have air condition and she replied to me that something is wrong with me because she doesn`t feel hot.
In the same hotel there was also my colleague and she told me to bring to his room invoice for the stay and I refused since I am not meeting with him. She replied to this WHY? DON`T MAKE ME ANGRY!” At that point I was literally shocked by such attitude to customer who pays 120 Euros per night.
Another thing I disliked in this hotel was bottle of water next to mine bed. Normally when the bottle of water is next to bed that means it is complimentary but here it turned out it was 4 Euro for bottle and it was no information about it except that information was hidden inside the book.
Walking around hotel in the night was also not easy. I wanted to go down to my car and it turned out that all the door are closed and only way was going around the hotel which was difficult because there was no light and I had to walk blindly
Maciej
Maciej, 1-night business trip
Verified Hotels.com guest review
