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Hotel El Castillo

2.0 star property
Cuernavaca hotel with indoor pool

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Photo gallery for Hotel El Castillo

Luxury Room, Balcony, Courtyard View | Courtyard view
Superior Suite, City View | Terrace/patio
Deluxe Room, Multiple Beds, Smoking, Garden View | Down duvets, free WiFi
Deluxe Room, Multiple Beds, Smoking, Garden View | Courtyard view
Arcade
Hotel El Castillo offers a serene retreat with an indoor pool and laundry facilities. Connect to in-room WiFi, take advantage of self parking, and enjoy the convenience of a 24-hour front desk.

Reviews

6.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • 24/7 front desk
  • Laundry facilities
  • Free parking
  • Free WiFi

Main amenities (4)

  • Housekeeping (on request)
  • Indoor pool
  • 24-hour front desk
  • Self-serve laundry

Feel at home (5)

  • Private bathroom
  • Laundry facilities
  • Cable TV service
  • Free self-parking
  • Indoor swimming pools
The current price is ฿1,050
฿1,258 total
includes taxes & fees
17 Mar - 18 Mar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Romantic Room, Courtyard View

Romantic Room, Courtyard View | Down duvets, free WiFi

Romantic Room, Courtyard View

Highlights

Private indoor hot tub
Flat-screen TV
Down duvet
Portable fan
Jetted bath
Private bathroom
Rainfall showerhead
Separate bath and shower
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, City View

Superior Suite, City View | Down duvets, free WiFi

Superior Suite, City View

Highlights

Separate dining area
Separate sitting area
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Separate bedroom
Down duvet
Portable fan
  • City view
  • Sleeps 7
  • 1 King Bed and 2 King Sofa Beds

View all photos for Luxury Room, Balcony, Courtyard View

Luxury Room, Balcony, Courtyard View | Down duvets, free WiFi

Luxury Room, Balcony, Courtyard View

Highlights

Balcony
Flat-screen TV
Down duvet
Portable fan
Rainfall showerhead
Private bathroom
Hairdryer
Free bottled water
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Down duvets, free WiFi

Standard Room, 1 Queen Bed

Highlights

Flat-screen TV
Separate bedroom
Down duvet
Portable fan
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room

Family Double Room | Down duvets, free WiFi

Family Double Room

Highlights

Flat-screen TV
Down duvet
Portable fan
Rainfall showerhead
Private bathroom
Free bottled water
Cable channels
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room, Multiple Beds, Smoking, Garden View

Deluxe Room, Multiple Beds, Smoking, Garden View | Down duvets, free WiFi

Deluxe Room, Multiple Beds, Smoking, Garden View

Highlights

Flat-screen TV
Down duvet
Portable fan
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
Laptop workspace
  • 40.72 sq m
  • Sleeps 7
  • 1 King Bed, 1 King Sofa Bed and 1 Queen Bed

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Basic Room

Hotel Juarez

  • Pet-friendly
  • Free parking
  • Free WiFi
  • Laundry facilities
5.6 out of 10, (70)
Hotel Juarez
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About the area

Map
carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, MOR, 62300

What's nearby

  • Galerias Cuernavaca Mall - 7 min drive
  • La Paloma de la Paz - 7 min drive
  • AVERANDA - 9 min drive
  • Forum Cuernavaca - 9 min drive
  • Cuernavaca Cathedral - 14 min drive

Getting around

  • Benito Juarez International Airport (MEX) - 98 min drive

Restaurants

  • ‪Los Molcajetes - ‬17 min walk
  • ‪El Colibrí - ‬5 min walk
  • ‪Tacos de Cecina de Ahuatepec - ‬3 min drive
  • ‪The Italian Coffe - ‬6 min drive
  • ‪Pozole Lupilla - ‬4 min drive

About this property

Hotel El Castillo

Hotel El Castillo puts you within a 15-minute drive of Galerias Cuernavaca Mall and Cuernavaca Cathedral. Guests can take a dip in the indoor pool, and freebies such as WiFi and self-parking are added perks.

Languages

Spanish

At a glance

DONE

Hotel size

    • 17 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:30 PM; check-in end time: anytime
    • Minimum check-in age – 15
    • Check-out time is 1:00 PM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets stay for free (dogs and cats only)
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site garage
DONE

Other information

    • Designated smoking areas

Property amenities

Services

  • 24-hour front desk
  • Laundry facilities

Facilities

  • An indoor pool

Accessibility

  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 91
  • Front entrance ramp
  • Closed-captioned TV
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Step-free path to entrance
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Portable fan

Sleep well

  • Down duvet

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Housekeeping (on request)

Fees & policies

Optional extras

  • Laundry facilities are available for an extra charge of MXN 100

Pool, spa, & gym (if applicable)

  • There is a heated pool maintenance fee of MXN 100 per stay
  • Pool access available from 9:30 AM to 9:00 PM

Policies

This property does not have lifts.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel El Castillo Hotel
Hotel El Castillo Cuernavaca
Hotel El Castillo Hotel Cuernavaca

Frequently asked questions

Does Hotel El Castillo offer free cancellation for a full refund?

Yes, Hotel El Castillo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel El Castillo?

Yes, there's an indoor pool. Guests have pool access from 9:30 AM to 9:00 PM.

Are pets allowed at Hotel El Castillo?

Yes, cats and dogs stay free.

Is parking offered on site at Hotel El Castillo?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel El Castillo?

Check-in start time: 2:30 PM; check-in end time: anytime. Check-out time is 1:00 PM.

What is there to do at Hotel El Castillo and nearby?

Hotel El Castillo has an indoor pool.

What's the area around Hotel El Castillo like?

Hotel El Castillo is located a short 13-minute walk from El Tepozteco National Park.

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Hotel El Castillo Reviews

Reviews

6.0

Good

6.8/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Good

Liliana, 1-night trip

10/10 Exceptional

José Martín, 1-night trip

2/10 Poor

No respetaron mi reservación, simplemente dijeron que no les habían pasado el “papelito” en donde las ponían y que yo no estaba registrada
Montserrat, 1-night trip

2/10 Poor

No me gustó para nada que pongan que es un hotel, y lo pinten bonito, cuando no es así Al llegar vimos que era un motel y de muy mala calidad
Penny, 1-night trip

10/10 Exceptional

Buen lugar y tranquilo
Ricardo, 1-night trip

8/10 Very good

1-night trip

10/10 Exceptional

Es limpio y agradable Siempre que vengo encuentro cucarachas pero al menos están muertas, se ve que fumigan bien De ahí en fuera un excelente lugar
Ricardo, 1-night trip

2/10 Poor

Muy mal
Elizabeth, 1-night trip

8/10 Very good

En lo general todo estuvo bien lo único malo es que no había agua caliente en la regadera ya que solo tienen un calentador solar pequeño y creo que es importante ponerlo en la descripción del hotel ya que si , está nublado pues no va a aber agua caliente también les falta poner más atención en la limpieza de las habitaciones..
Isis Mireya, 1-night trip

10/10 Exceptional

Solo las almohadas un poco sucias pero no las cambiaron
Israel, 2-night trip

6/10 Good

Aceptable a secas
Allan Gilberto, 1-night trip

10/10 Exceptional

Excelente servicio del personal y el hotel es muy bonito Las habitaciones son muy amplias
Ricardo, 1-night trip

10/10 Exceptional

Muy buen lugar
SANDRA GABRIELA, 2-night trip

10/10 Exceptional

Bonita habitación
Ricardo, 1-night trip

2/10 Poor

Para empezar no tenían agendada mi reservación que el costo es de 481 , lle y esa mala noticia y me combraron750.00 porque dijo la encargada que si no se lo cobraban a ella y no me dieron factura ni agua había para tomar en el cuarto no hay aire acondicionado ni abanicomuy terrible
JOSE JESUS BRAY, 1-night trip

8/10 Very good

El lugar es muy tranquilo los alrededores son bonitos pero tuve resulta que me ofrecieron algo diferente a lo que me dieron y tuve que pagar Mas para que que me dieran un cuarto más y aun asiA1ljcll así uno así un granded grande{
Nico, 2-night trip

10/10 Exceptional

El lugar es bonito
Yesenia, 1-night trip

2/10 Poor

Parecía que estaba hospedado en la cárcel, se escuchó parejas teniendo sexo pareciera que la estaban matando fue una noche horrible
Rosalba, 1-night trip

4/10 Fair

Hipolito, 1-night trip

6/10 Good

Es un lugar tranquilo pero si lo tienen descuidado por ejemplo la fuente principal, el área de la alberca parece literal bodega, no hay ni agua, jabón ni papel higiénico en el baño. No hay agua caliente en la regadera en la mañana, no cuentan con botes de basura en la habitación. Permiten huéspedes ruidosos y con música fuerte toda la noche.
angel rodrigo, 1-night trip

8/10 Very good

Muy bien solo que les hace falta aire acondicionado
Yessenia Jazmin, 1-night trip

10/10 Exceptional

Reyna Veronica, 3-night trip

4/10 Fair

Estaba sucia el baño estaba sucio el papel ya estaba usado , en todo momento hubo mucho ruido de las personas que llegaban en la madrugada gritando
Luis Angel, 1-night trip

2/10 Poor

Pero que un hotel de paso barato!!!!
Pésimo lugar desde la primer atención que dan, los empleados solo saben cobrar y dar la llave. La habitación 4 la entregaron sucia sin barrer ni trapear, el wc tapado, no hubo agua caliente, pelos en el piso y el la cama con la sobrecama manchada sin lavar. Reporté todo cuando salí y regresé y solo cambiaron la sobrecama!!! La TV no estaba contada al cable , le faltaba un cable HDMI. Pesimo lugar, hay lugares de paso con mejor servicio por 300$!!!!!
Jarit, 1-night trip

6/10 Good

En general está bien, pero el servicio es como de hotel de paso. No tienen restaurante.
Cristina, 1-night trip