4/10 Fair
30 Jul 2024
It took us over an hour waiting to find out who our host was. Then we were put in a room with a queen size bed instead of a king size which we paid for through Expedia. Our host found another room but the a/c leaked all over the bedroom and almost filled a trash can I put under for the night, there were cockroaches which my husband found one crawling on him middle of the night and it woke him up.
We were told they only allow 1 towel per guest and we couldn't get more for a family of 3. My son said the pool was dirty. We relocated to a different hotel the next day. We will not be staying at Embassy Gardens ever gain.
Timothy
Timothy, 1-night family trip
Verified Expedia guest review