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Banyan Tree Hangzhou

5.0 star property
Lakefront hotel in Xihu with 3 restaurants and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Banyan Tree Hangzhou

Miscellaneous
LCD TV
Property grounds
Exterior
Minibar, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Non-smoking
  • Airport transfer
  • Spa
  • Gym
Main amenities
  • Daily housekeeping
  • Marina
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • 24-hour fitness centre
  • Outdoor tennis court
  • Sauna
  • Hot tub
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
Feel at home
  • Free cots/infant beds
  • Separate bath and shower
  • Separate dining area
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Premier Water Villa, 1 King Bed, (Lake View)

Terrace/patio

Premier Water Villa, 1 King Bed, (Lake View)

Highlights

Furnished balcony or patio
Garden
Separate dining area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 120 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Water Villa, 1 King Bed (Lake View)

Terrace/patio

Water Villa, 1 King Bed (Lake View)

Highlights

Furnished balcony or patio
Garden
Separate dining area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 120 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Water Terrace Suite, 1 King Bed, Terrace

Premier Water Terrace Suite, 1 King Bed, Terrace | Living area | LCD TV

Premier Water Terrace Suite, 1 King Bed, Terrace

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 120 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Water Terrace Suite, 1 King Bed, Terrace

Water Terrace Suite, 1 King Bed, Terrace | Minibar, in-room safe, desk, laptop workspace

Water Terrace Suite, 1 King Bed, Terrace

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 120 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Family Villa (Lake View)

Two Bedroom Family Villa (Lake View) | Minibar, in-room safe, desk, laptop workspace

Two Bedroom Family Villa (Lake View)

Highlights

Furnished balcony or patio
Garden
Separate dining area
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
2 bedrooms
  • 180 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Jetpool Villa (Lake View)

Two Bedroom Jetpool Villa (Lake View) | Minibar, in-room safe, desk, laptop workspace

Two Bedroom Jetpool Villa (Lake View)

Highlights

Furnished balcony or patio
Garden
Separate dining area
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
2 bedrooms
  • 180 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

Similar properties

Indoor pool, pool loungers, lifeguards on site

Four Seasons Hotel Hangzhou at West Lake

Pool
Spa
Free parking
Free WiFi
9.8 out of 10, Exceptional, (178)
The price is ฿16,834
฿19,629 total
includes taxes & fees
6 Jan - 7 Jan 2025
Four Seasons Hotel Hangzhou at West Lake
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About the area

Map
2 Westbrook Resort, 21 Zijingang Road, Hangzhou, Zhejiang, 310000

What's nearby

  • Xixi Wetland Park - 1 min walk
  • Lingyin Temple - 7 min drive
  • Hangzhou Botanical Garden - 8 min drive
  • West Lake - 9 min drive
  • Zhejiang University Yuquan Campus - 9 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 54 min drive
  • West Railway Station - 29 min drive
  • East Railway Station (East Square) Station - 32 min drive
  • East Railway Station - 33 min drive
  • Dongyue Station - 14 min walk
  • Huawu Station - 19 min walk
  • Gudun Road Station - 25 min walk
  • Airport shuttle (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • ‪老阿里茶馆 - ‬17 min walk
  • ‪和茶馆 - ‬11 min walk
  • ‪太古餐厅 - ‬17 min walk
  • ‪西溪天堂 - ‬3 min drive
  • ‪岳湖楼西溪御庭酒店 - ‬4 min drive

About this property

Banyan Tree Hangzhou

Banyan Tree Hangzhou features a marina and puts you within a 10-minute drive of West Lake. You can visit the spa to be pampered with hot stone massages, facials or aromatherapy, and Baiyun Chinese Restaurant, one of 3 restaurants, serves lunch and dinner. Other features of this luxurious hotel include an indoor pool, a bar/lounge and a 24-hour fitness centre. The property is only a short walk to public transportation: Dongyue Station is 14 minutes away.

Languages

Chinese (Mandarin), English

At a glance

Hotel size

  • 72 rooms

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: anytime
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free off-site parking nearby

Transfers

  • Airport shuttle on request (available 24 hours a day)*
  • Train station pickup*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services

Facilities

  • Built in 2009
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Mosquito nets
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • Marina
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • LCD television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Separate dining area

Freshen up

  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 10 treatment rooms. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Baiyun Chinese Restaurant – This restaurant serves brunch, lunch and dinner.
Water Light Court – This diner serves breakfast, lunch and dinner. Open 24 hours.
Tea House – On-site theme restaurant.
Lobby Bar – On-site coffee shop.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one-way)
  • Train station pick-up service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for CNY 400.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Banyan Tree Hangzhou
Banyan Tree Hotel Hangzhou
Hangzhou Banyan Tree
Banyan Tree Hangzhou Hotel
Banyan Tree Hangzhou Hotel Hangzhou
Banyan Tree Hangzhou Hotel
Banyan Tree Hangzhou Hangzhou
Banyan Tree Hangzhou Hotel Hangzhou

Frequently asked questions

Does Banyan Tree Hangzhou offer free cancellation for a full refund?
Yes, Banyan Tree Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Banyan Tree Hangzhou?
Yes, there's an indoor pool.
Are pets allowed at Banyan Tree Hangzhou?
Sorry, pets aren't allowed.
Is parking offered on site at Banyan Tree Hangzhou?
Yes, there's free self parking.
Is an airport shuttle service offered by Banyan Tree Hangzhou?
Yes, an airport shuttle is available. The charge is CNY 600 per vehicle one-way.
What are the check-in and check-out times at Banyan Tree Hangzhou?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon. Express check-out and contactless check-out are available.
What is there to do at Banyan Tree Hangzhou and nearby?
Practise your swing on the tennis courts. Indulge in a treatment at the spa and soothe your senses in the hot tub. Banyan Tree Hangzhou also has an indoor pool and a 24-hour fitness centre, as well as a sauna and a garden.
Are there restaurants at or near Banyan Tree Hangzhou?
Yes, there are 3 on-site restaurants.
Does Banyan Tree Hangzhou have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Banyan Tree Hangzhou like?
Banyan Tree Hangzhou is located on the waterfront in Xihu, a short 1-minute walk from Xixi Wetland Park and 4 minutes' walk from National Wetland Museum of China.

Banyan Tree Hangzhou Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Fair

Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters.
PD, 1-night trip
Verified Expedia guest review

4/10 Fair

1-night trip
Verified Expedia guest review

10/10 Exceptional

享受假期
好乾淨，人少，服務好
3-night romance trip
Verified Hotels.com guest review

8/10 Very good

Excellent Hotel Environment
The hotel environment is excellent and provides a very good GangNam feel. The staff are friendly and helpful. However, the villa room interior layout is not that user-friendly. For example, the TV is behind the long sofa bench.
PK, 4-night trip
Verified Expedia guest review

8/10 Very good

Nice Hotel
Nice hotel. Front office staff was excellent but restaurant staff needs training. Some sour faced and don’t make you feel welcome. Hotel needs upgrading, lots of taps in jacuzzi and swimming pool not functioning. Sheraton which is right opposite and 1/3 the price is probably a better choice. Banyan needs to do something to prove it’s worthy of the price premium it charges!
Frank, 2-night trip
Verified Expedia guest review

4/10 Fair

Disappointing service
The hotel staff was very impolite and rude. They even don't help us get a cab to the Westlake. They were very impatient when we asked questions and I won't definitely come to Banyan tree Hangzhou again
Ernest, 2-night trip
Verified Expedia guest review

8/10 Very good

Great weekend away
The hotel and its grounds were lovely and a good setting to relax. The dining staff went out of their way to accommodate my husband's birthday. The meals were only fair, however, and they were out of some basic items. The room was overall comfortable and beautiful, but we needed to contact the staff several times to fix the air conditioning and the room safe didn't work. The benefits far outweigh these things and we would happily return.
Verified Expedia guest review

6/10 Good

Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

10/10 Exceptional

A special kind of resort
Very relaxing and enjoyable especially those who enjoy isolation from busy city life.
Verified Expedia guest review

8/10 Very good

Hotel in beautiful natural setting
The hotel is set in a beautiful natural environment with classic architecture and Chinese culture. The water villa we stayed in overlooks the scenic lake. The cleanliness of the room was a bit disappointing for the standard that Banyan Tree promised as there is a musky smell in the room.
Verified Hotels.com guest review

6/10 Good

Verified Hotels.com guest review

8/10 Very good

good experience
very tranquil area.The hotel has a really nice set up and even though there were minor mistakes staff is friendly as possible. Though A bit overpriced, villas have high ceilings and nice design but not too much of a privacy on your balcony.
Verified Hotels.com guest review

8/10 Very good

Our rooms were awesome. Wish we had been there lon
Beautiful place; a little out of the way, and seemed a little desolate but we were there with family and the rooms were beyond amazing. A little pricey, but amazing.
Verified Expedia guest review

6/10 Good

Not the Banyan Tree I know of...
If you're expecting a stay here like any other Banyan Tree you've been to, ie serenity, sanctuary etc, you'll probably be disappointed at the Hangzhou property. 1) we were astonished to see a lobby with more than 30 guests hanging around (they didn't seem to be checking out or in but we're just there to sight see); not to mention a clown who was doing balloon twisting seemingly to entertain the crowd. 2) we arrived at 3pm yet the room wasn't ready until 4pm. 3) the guy who escorted us to the room didn't bother to introduce the room at all 4) the concierge was very helpful to help us arrange our itinerary, although he didn't call or leave us message about whether the bookings were confirmed until we sought him out the next day before departure 5) turn down service was done the 1st night but just to do our bed without cleaning up our used tea cups & plates; 2nd night no turndown service at all 6) food - really I must say it's substandard. 7) We were very unlucky to be staying there when there was a water gun party at the hotel, and throughout the whole day loud pop music appealed to teenagers were played nonstop, rocking the whole resort. In short, if you are not expecting to have a zen, quiet type of holiday in Hangzhou, you can consider Banyan Tree. Yet, for a much cheaper rate also within the wetland park area, why not just stay at Sheraton which is only throwing distance from BT?
Verified Hotels.com guest review

10/10 Exceptional

April Fools Day can be awesome ...
We had a lovely 3 days. The resort ambiance is magical and the service is the best we have experienced--being seasoned travelers in Asia and Europe...
Verified Hotels.com guest review

10/10 Exceptional

Excellent overall. Service was superb. Attended to all our needs . Arranged for private tours. Location away from the busy congested West Lake .
Verified Hotels.com guest review

10/10 Exceptional

Banyan tree never fails to impress. Service is impeccable and surrounding environment is very conducive for a getaway from the urban life.
Verified Hotels.com guest review

10/10 Exceptional

Impeccable Service, typical Banyan Tree standard
I could not flaw this hotel as everything was just perfect, from arrival to farewell. Room was spacious and comfortable, complimentary afternoon tea was great, premises well maintained and pretty. The only down side (not for us though) was the location as it was located in the west most side of Hangzhou near the Xixi Wetland. It didn't bother us coz this was not our first trip to Hangzhou and we wanted to visit the wetland this time. It was expensive in China standard.
Verified HotelClub guest review

10/10 Exceptional

Great Getaway Resort
Thoroughly enjoyed our anniversary vacation at this excellent resort. Staff were all friendly and attentive and made us fell right at home. Really liked the rustic feel of an ancient Chinese village. Used the spa three times and the service was phenomenal! Found the tea house on the last day and had two great meals there!
Verified Expedia guest review

10/10 Exceptional

酒店周邊環境優美，服務人員非常細心十分推薦入住
1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

飯店服務很好，環境優美，距離西溪溼地很近，飯店也有接送服務很方便。
HSUAN JUNG, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

古樸典雅，食的玩的都好
古樸典雅，房間整潔度高。裏面有一家中餐廳是吃杭州菜的，雖然價錢較高，但味道是一流的，很值得一試。最值得去的是河內道氾舟，風景優美自然，鳥鳴不絕。遊河內道記得要提前跟酒店人員預定，頗滿的。
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Xiaodong, 1-night family trip
Verified Hotels.com guest review