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Pestana Promenade Ocean Resort Hotel

4.0 star property
Funchal hotel with 2 restaurants and outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pestana Promenade Ocean Resort Hotel

Indoor pool, outdoor pool
Restaurant
Minibar, in-room safe, desk, blackout curtains
Classic Twin Room, Partial Sea View (Side View) | Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Spa
  • Gym
  • 24/7 front desk
  • Parking available
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Self parking
  • Room service
  • Spa services
  • Massage/treatment rooms
  • In-room childcare
Feel at home
  • In-room childcare (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The price is ฿4,658
฿4,987 total
includes taxes & fees
4 Jan - 5 Jan 2025

Room options

View all photos for Classic Twin Room, Pool View

Minibar, in-room safe, desk, blackout curtains

Classic Twin Room, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Bidet
Hairdryer
Private bathroom
  • 18 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Twin Room (Promenade)

Twin Room (Promenade) | Minibar, in-room safe, desk, blackout curtains

Twin Room (Promenade)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Bidet
Hairdryer
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room, Partial Sea View (Side View)

View from room

Classic Twin Room, Partial Sea View (Side View)

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Bidet
Hairdryer
Private bathroom
  • 22 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Twin Room, Sea View

Minibar, in-room safe, desk, blackout curtains

Classic Twin Room, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Bidet
Hairdryer
Private bathroom
  • 18 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Bidet
Hairdryer
Private bathroom
  • 23 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior

Allegro Madeira - Adults Only - Member of Barceló Hotel Group

Pool
Spa
Airport transfer
Parking available
9.4 out of 10, Exceptional, (349)
The price is ฿3,952
฿4,253 total
includes taxes & fees
4 Jan - 5 Jan 2025
Allegro Madeira - Adults Only - Member of Barceló Hotel Group
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About the area

Map
Rua Simplicio dos Passos Gouveia, #31, Funchal, 9000-001

What's nearby

  • Lido Bathing Complex - 6 min walk - 0.6 km
  • Centro Comercial Forum Madeira - 9 min walk - 0.8 km
  • CR7 Museum - 3 min drive - 2.7 km
  • Funchal Marina - 4 min drive - 3.0 km
  • Funchal Farmers Market - 5 min drive - 3.7 km

Getting around

  • Funchal (FNC-Cristiano Ronaldo) - 21 min drive

Restaurants

  • ‪Fortimdolido - ‬4 min walk
  • ‪Papa Manuel Lido - ‬2 min walk
  • ‪Il Basilico - ‬4 min walk
  • ‪Pão, Vinho e Petiscos - ‬3 min walk
  • ‪Restaurante Splendida - ‬3 min walk

About this property

Pestana Promenade Ocean Resort Hotel

Situated by the ocean, Pestana Promenade Ocean Resort Hotel is a great choice for a stay in Funchal. Guests can grab a bite to eat at one of the 2 restaurants, then indulge in massages, facials or body treatments. Other highlights at this eco-friendly hotel include an indoor pool, an outdoor pool and a bar/lounge. Fellow travellers say great things about the helpful staff.

Languages

English, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 110 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:30 PM
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (EUR 10 per day)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Childcare in room (surcharge)

What to do

  • Pool table
  • Beach nearby
  • Parasailing nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Multilingual staff

Facilities

  • Built in 2009
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Recycling

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include facials and body treatments.

Dining

Deep-Blue and Breezes – On-site restaurant.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 20 per person

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Self-parking costs EUR 10 per day

Policies

This property accepts credit cards. Cash is not accepted.
This property is professionally cleaned.
Property Registration Number 3982

Also known as

Pestana Ocean
Pestana Ocean Promenade
Pestana Ocean Promenade Resort Hotel
Pestana Promenade
Pestana Promenade Ocean
Pestana Promenade Ocean Funchal
Pestana Promenade Ocean Resort Hotel
Pestana Promenade Ocean Resort Hotel Funchal
Pestana Promenade Resort Hotel
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal
Pestana Promenade Ocean Resort
Pestana Promenade Ocean Resort Hotel Hotel
Pestana Promenade Ocean Resort Hotel Funchal
Pestana Promenade Ocean Resort Hotel Hotel Funchal

Frequently asked questions

Does Pestana Promenade Ocean Resort Hotel offer free cancellation for a full refund?
Yes, Pestana Promenade Ocean Resort Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Pestana Promenade Ocean Resort Hotel?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Pestana Promenade Ocean Resort Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Pestana Promenade Ocean Resort Hotel?
Yes. Self-parking costs EUR 10 per day.
What are the check-in and check-out times at Pestana Promenade Ocean Resort Hotel?
Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Pestana Promenade Ocean Resort Hotel?
No, this hotel doesn't have a casino, but Madeira Casino (3-min drive) is nearby.
What is there to do at Pestana Promenade Ocean Resort Hotel and nearby?
Have fun with nearby activities such as parasailing, scuba-diving and waterskiing. Enjoy a swim in the indoor and outdoor pools after a day out and about. Pestana Promenade Ocean Resort Hotel also has a sauna and a fitness centre, as well as a garden.
Are there restaurants at or near Pestana Promenade Ocean Resort Hotel?
Yes, there are 2 on-site restaurants.
Does Pestana Promenade Ocean Resort Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Pestana Promenade Ocean Resort Hotel like?
Pestana Promenade Ocean Resort Hotel is located on the boardwalk, a short 6-minute walk from Lido Bathing Complex and 9 minutes' walk from Centro Comercial Forum Madeira.

Pestana Promenade Ocean Resort Hotel Reviews

Reviews

9.2

Wonderful

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very good

The common areas of the hotel were lovely . Lush grounds and fantastic amenities . The rooms need a refresh as they are dated . Pricey property when compared to another hotel our friends stayed at up the street . Breakfast assortment was plentiful with something for everyone .
Laura, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

Not great
This is far from a 4 star hotel. Breakfast is average. Housekeeping pretty average when an iron was requested they never brought it and one day didn’t leave towels after taking the dirty ones. The main issue is our room had a strong smell of sewage. There is another review of this hotel from May discussing the horrible smells on the same floor and this clearly was not addressed. The bed is like a hostel cot. The pool while heated is still too cold. The jacuzzi is not hot at all I wouldn’t even consider it lukewarm. The sauna and Turkish bath have strange hours (closed from around noon til 430). The room is run down. I would not recommend staying here.
Preethi, 4-night trip
Verified Hotels.com guest review

6/10 Good

It needs refurbishing, very dated
Jagoda, 5-night trip
Verified Expedia guest review

8/10 Very good

I enjoyed the food the breakfast and the service was outstanding ,the daily hostess who could speak 4 languages was brilliant .We had a cleaning woman on the 6th floor who was also outstanding .My one disappointment was do wish I had a gym (some sort of cardiovascular machine i could have exercised on ) Both the broken gym equip and pico de Airo ,a dream we thought we would have experienced but due to road damage from fires we did not get to experience it. All things considered a Beautiful place to visit 👍
Cristine, 8-night romance trip
Verified Expedia guest review

6/10 Good

Solid 3 star hotel that could easily be a 4 star if cleanliness, staff and service improved. Similar to some other reviews- stained or lightly damaged walls, stained pull down curtain for the shower, hard water scale and build up accumulated on bathroom glass. The rooms don't really get made up and empty/used glasses accumulated throughout the week. Some staff were helpful, but overall not so much. I reported issues with the WiFi not working on Tuesday - was told this would be brought to the manager's attention. On Thursday, still no WiFi - at the pool, in my room, the balcony, etc. The person at the front desk first acknowledged a problem but then told me I was incorrect when it "worked" on his phone and not mine. Again on Friday when I started to worry I could not get in touch with home or check in for my flight, the front desk told me the WiFi just went down that day and would be fixed. When I inquired about an accommodation of some sort for the inconvenience I was told nothing could be done? Disappointing overall and would never want someone else to feel as dismissed as I was meant to feel. Oh, and when I booked my taxi for a set rate - I was told the rate was different the morning of my checkout. Thank you to the one person who tried to be helpful and held the original rate. Also, pass on the spa. I reserved a head and shoulders relaxation massage - shoulders good, but swirling around my hair in circles is not what I paid for?
Kimberly, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Outstanding staff - very friendly and helpful. Great facilities, good food choices, very clean and comfortable.
Susan, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Sun beds became difficult at times!
MICHAEL, 8-night trip
Verified Hotels.com guest review

8/10 Very good

Location and views.
Views from balcony, location and check in staff were great. Hotel was very clean but a little tired and very dark and stale in the hallways. Bed was saggy. Breakfast buffet was extensive in choices and decent in quality. Staff there really friendly too.
2-night trip
Verified Hotels.com guest review

4/10 Fair

The stay at Pestana Promenade was extremely unpleasant. The room 1027 had a mildew or mold smell mixed with terrible body odor which gave me a headache and was unbearable. I later encountered the body odor smell on a plane during a flight from Funchal to Ponta Delgado. The shower door was insufficient leading to inevitable flooding of the bathroom which may have contributed to mold and mildew forming under the sink on the wall. The curtains and box spring were stain ridden. I saw two roaches in the hallway outside of my room walking back from eating breakfast. Wall paper was peeling and the carpet in the hallway was stained. No employee was stationed at the desk in front of the spa for the duration. I used $111.37 in one key points which was basically a waste. The full price of booking $240 did not reflect the overall decor of the establishment. I feel entitled to a partial if not full refund. There are pictures and video to back these claims.
John, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lots of positives - spacious room with comfy bed, very friendly efficient staff, great breakfast choice and lovely gardens and pool area. conveniently located for local transport and many restaurants.
Kim, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Me Rodgrigues was so helping in arranging our transportation from the airport. The location was great. Right on the bus line. Breakfast was great and staff was very friendly. Pool was lovely. We would definitely book again with this hotel.
Susan, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Marie, 4-night trip
Verified Travelocity guest review

10/10 Exceptional

Linda, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

We had an absolutely perfect stay at Pestana Promenade! The rooms are lovely and spacious. The only thing that bugged me was the big arch blocking our view of the sea partially. A few rooms have this problem. The staff are amazing, especially the cleaning ladies who do a wonderful job and are very kind. Amazing staff in the restaurant as well! Thank you Pestana, we will be returning for sure!😀
Ivana, 9-night family trip
Verified Expedia guest review

10/10 Exceptional

This was our second stay at the hotel and it didn’t disappoint. Every member of staff, no matter what their role, were exceptional. They were professional, yet friendly, and always able to help. They went out of their way to ensure my parents were happy with their vegetarian needs, and spent much time helping us choose our tours. The Island tours are a fantastic way to see everything, or you can get a bus outside the hotel into Funchal then to whenever you need. We found the taxis were reasonably priced too. The hotel outdoor and indoor pools were great, as well as the spa services. All set in beautiful grounds with easy access to the promenade. Breakfast had ample variety with so many bread choices, pastries, an omlette station, fresh fruit, ham, cheses etc. Some nights had fun entertainment with Madeiran dancers and BBQ, good Singers and a quality Karaoke night. The bartenders were happy to make you any cocktail if they had the ingredients, in addition to their extensive list. Our room had a huge super king bed and awesome seaview from our 6th floor balcony. Once again, what made the two weeks were the wonderful staff. It was great to see the Hotel Manager helping the staff and he was always friendly. We particularly want to thank Salomé & Flipe (our favourites), Lina, Tito and Rui in Reception; Fatima, Ana, Tania, Ivone, Claudia and Andrew in the restaurant. Them and others really made time to speak with us and help us have the best time. Thank you again.
Sonia, 14-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property in a beautiful location
Richard, 1-night trip
Verified Expedia guest review

4/10 Fair

The dining options were a disappointment. After our first buffet dinner was poorly done we chose to only eat our prepaid breakfast onsight. Internet in the room was extremely unreliable and my husband had to go to the business center to use his laptop. The bed was very hard and uncomfortable. On the positive side, the staff were pleasant. While outdated, the rooms were clean.
Janet, 7-night family trip
Verified Expedia guest review

4/10 Fair

Be careful while booking this property. The property does not offer double/Queen beds as advertised on some booking sites. Property has nice views with a good pool. Location is a bit far to the center if you're expecting to walk. Rooms are spacious but seem a bit outdated and beds are not comfortable. Amenities closing hours are quite early. Hotel seems to be likened by much older age group. You would expect better service for the price you pay. Property has lots of potential but seems owners don't want to invest in it. I do not recommend this place.
Jad, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Cracking hotel
Excellent trip. Stayed 4 days andvreally enjoyed. Madeira is beautiful and the Pestana is a great base fir exploring or relaxing. Excellent rooms with sea views and dining options great
William, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

We were only at the property for one evening due to a flight cancellation. The property was nice, the staff friendly, and the location was great.
Audrey, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff are amazing at this place. So helpful, so caring, honestly I was so happy staying here. It is a little worn in places and the double bed was two singles smushed together, but I enjoyed myself and had fun. I would come again.
Fozia, 2-night trip
Verified Expedia guest review

10/10 Exceptional

PAULO, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good hotel but staff is not helpful and friendly. Especially the cleaning staff who does your room. Hey
Gagandeep Kaur, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

The Initial rooms that were offered were totally unfit for purpose. Labeled as Promenade view they should not be used as sleeping rooms more suitable for shops.
Verified Expedia guest review

6/10 Good

Promenade room was extremely itsy-bitsy and noisy. There is plenty of 4* hotels nearby with bigger rooms. When the balcony windows are closed you may feel that you are staying in the basement storage room. Not for the people with the irrational fear of confined spaces. And no privacy when the windows are open. Breakfast was okay. The service was efficient, the greeting desk and concierge were friendly.
Verified Expedia guest review