2/5
Definitely not a “luxury hotel” - the price would also tell you that, at least. The value for money is probably below average even though it’s somewhat cheap. 4 stars, never ever. My room did technically have air conditioning, but it did not work properly and was unable to cool the room. The wifi signal was so bad in my top corner room, it was completely useless. The bathroom is kinda weird; for example, the sink tap is placed so that you can barely fit your hands under it. You can hear every sound both outside the hotel and in the hallway, isolation is quite bad. The bed is very soft, you really sink into it, which some people have a problem with. Cleaning wasn’t terrible but also not great, some things could be cleaner. There is absolutely no facility expected of a 4 star hotel, that’s a straight up lie. 2 stars would be accurate, since other 3-star hotels nearby have better facilities. On the plus side, it’s near Schönbrunn and public transport. Also, the staff seemed nice and helpful enough. However, I would definitely spend a bit more and choose a different hotel.