I chose this hotel for reasonable price with a pool. My grandkids were visiting with their mom and wanted to swim with Pawpaw. They shivered through it but Pawpaw couldn’t. Disappointing and when I made a comment about it, response was kind but made no sense. Yes, it has not heated up yet. Hmmm? It’s a heated pool in the winter, indoors, the weekend after Thanksgiving. I unfortunately have run into this on various trips with different brands. So, I now call and check. “Hey, just checking, will want to swim with my Grandkids. Is the oool functional and open”. They said in this case at the local front desk, where again, very pleasant and kind , “Oh yes, hours are 7 am-11 pm. So I guess I will only stay if I have a friend in the area who can go by and dip a hand in the water….? Just sayin….