2/10
We prepaid through Hotels.com when we checked the front desk said we had to pay. We showed our transaction that it was prepaid they told us they have to charge and when we check out we get a refund. Was told this happens all the time with people who pay through third party. We checked out the next day and they did not refund. We asked to speak to manager and spoke to Jordan Wiley. She said no refunds because they don’t collect from third party so we pay them only. We show two transactions on our statement with hotels.com and with Zypher cove. Manager said she can’t do anything and they don’t accept third party payments. She says this never happens but two other staff employees told me this is common and I will get my refund. The manager said no it’s not common and they only take payment in person. So they will not refund and we have to figure this out with Hotels.com
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