4/10 Fair
19 Aug 2024
The room was clean, the bed was comfortable, and the breakfast was great. What ruined the experience was the last night of our stay at this hotel. We were woken up at midnight by a man and woman yelling in spanish across the hall, and all that my husband and I could understand was the man yelling "passport" and the woman yelling "stop", and the sound of luggage being dragged up/down the stairs, all of which led us to believe a traveller in the hotel was being robbed. Noise, chaos, and confusion continued for 1.5 hours while we locked ourselves in our bathroom, absolutely frightened. We tried calling the police through WhatsApp but that didn't work; we later figured out that police did arrive on the scene but it was not until the early morning checkout when I asked what on earth happened that the receptionist told me guests checked in late last night saying they were robbed BEFORE arriving at the hotel. None of this was relayed to us during the incident, no staff nor police on scene came to tell the other guests what the hell was happening. We were scared to death that someone was going to rob us next. We had an early flight that morning and everything was completely disrupted with no concern for our safety or wellbeing that night.
Mona
Mona, 4-night trip
Verified Expedia guest review
