2/10 Poor
21 May 2024
Horrific stay
The rooms were TINY and in general the hotel was way too overpriced for what it was. The AC didn’t work on the first day, so I asked the staff for help. They guaranteed that it would be fixed by the time I was back, then when I returned I was literally told that they’re not going to do anything about it nor change my room. They said I can open the window to sleep, but there was scaffolding directly outside the window and literally anyone could just climb up the ladder and walk into my room. When I brought this up I was guaranteed (again) that it’s safe… their reasoning was that all the AC is connected and other guests might complain. I don’t know how that’s relevant to mine NOT WORKING in the middle of a heatwave, nor why other guests simply can’t turn theirs off if they’re too cold, but no other explanation was given.
On the second day of my 2 day business trip, the fire alarm went off at 6am so all the guests went downstairs. And without any notice or acknowledgment it was just turned off and we all meandered back to our rooms wondering if it’s even safe to do so.
The staff were very friendly, but absolutely indifferent to my totally reasonable complaints. Don’t let my polite wording mislead you. With the room being as small as it is, with nothing but scaffolding for a view, in the middle of a heatwave, combined with the fire alarm, meant my stay was rather horrific. I’ve retroactively CU singed previous 1 star reviews on hotel to 2 stars as this hotel set the bar low
Verified traveller
2-night business trip
Verified Hotels.com guest review