I recently stayed at this hotel for the second time in a week, and I must say that the experience did not meet my expectations, especially given the recurrence of certain issues.
Upon arrival, I immediately noticed the state of the hotel’s exterior. The trash bins were overflowing, and cigarette butts littered the ground, which gives a very negative first impression. This lack of exterior maintenance is not reflective of a respectable establishment.
As for the reception service, it also leaves much to be desired. The receptionist, busy with a personal phone conversation, ignored my presence. She continued chatting while saying she had to hang up to handle a check-in. It’s disconcerting to see such a lack of professionalism and hospitality. It raises the question: is there a manager at this hotel?
However, there is a silver lining to this establishment. The housekeeping staff stands out for their professionalism and efficiency. The rooms were impeccably clean, and the staff was always smiling, contributing to a more pleasant stay.
In summary, this hotel needs a serious reevaluation of its customer service and exterior maintenance. While the cleanliness of the rooms is a positive point, the overall experience is marred by unfriendly staff and poor hygiene conditions outside. I’m not sure if I would return for a third stay unless significant changes are made.