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Elcielo Hotel & Restaurant

4.0 star property
Hotel with outdoor pool, near Santafé Mall

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Photo gallery for Elcielo Hotel & Restaurant

Relax by the rooftop pool with a stunning city view, lounge chairs, and lush greenery.
Enjoy dining in style with comfortable seating options and lush greenery.
Relax in a spacious lobby with a seating area, large windows offering a garden view, and a well-lit reception area.
Stunning spiral staircase connects the levels, offering a view of the lower area.
Enjoy a view of the staircase and dining area from this stylish space with a wooden table and chairs.
Nestled in the heart of El Poblado, Elcielo Hotel & Restaurant offers a luxurious retreat. Enjoy a daily manager's reception on the picturesque terrace or unwind by the outdoor pool with sun loungers. Stay connected with in-room WiFi and indulge at El Cielo, the fine-dining restaurant on site.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Connecting rooms available
  • Gym
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness centre
  • 24-hour business centre
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Library
  • Front desk safe
  • Snack bar/deli

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities

Room options

View all photos for Luxury Room

Relax in a serene space with a bathtub and a view of lush greenery.

Luxury Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Separate bedroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Double Room

Relax in a spacious room with a large bed, desk, and comfortable chair.

Junior Double Room

8.8 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Separate bedroom
Premium bedding
Blackout curtains
Hairdryer
Rainfall showerhead
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Relax in comfort with a large bed, bedside table, and desk, all within a spacious room with a large window.

Superior Double Room

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Separate bedroom
Premium bedding
Blackout curtains
Bathrobes
Separate bath and shower
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
43c36 Cl. 7D, Medellín, Antioquia, 050022

What's nearby

  • Poblado Park - 3 min walk - 0.3 km
  • Medellín Clinic - El Poblado - 5 min walk - 0.5 km
  • Lleras Park - 8 min walk - 0.7 km
  • Oviedo Shopping Center - 13 min walk - 1.1 km
  • Santafé Mall - 18 min walk - 1.5 km

Getting around

  • Medellín (MDE-José María Córdova Intl.) - 35 min drive
  • Poblado Station - 10 min walk
  • Aguacatala Station - 28 min walk

Restaurants

  • ‪Restaurante La Matriarca - ‬2 min walk
  • ‪Urbania Café No. 8 - ‬2 min walk
  • ‪Cambalache Parrilla Argentina - ‬4 min walk
  • ‪Cafe Dragon - ‬2 min walk
  • ‪Pronta Pasta - ‬4 min walk

About this property

Elcielo Hotel & Restaurant

Elcielo Hotel & Restaurant offers a great location, putting you within a 15-minute walk of Poblado Park and Medellín Clinic - El Poblado. The restaurant is the perfect spot for a bite to eat, and after visiting the 24-hour fitness centre for a workout, you can unwind with a drink at the bar/lounge. An outdoor pool and a snack bar/deli are other highlights. Fellow travellers love the helpful staff. Public transportation is close by: Poblado Station is only 10 minutes on foot.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 28 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • At check-in, guests must provide a record of full COVID-19 vaccination
    • COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Parents must have child's birth certificate and photo ID*

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Wheelchair-accessible parking on site

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Free daily reception
  • Snack bar/deli

Working away

  • 24-hour business centre
  • Co-working spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers
  • Romance packages

Facilities

  • Built in 2021
  • Safe-deposit box at front desk
  • Library
  • 24-hour fitness centre
  • An outdoor pool

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
ROOM

Room amenities

Be entertained

  • 65-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Bathrobes
  • Window screens

Sleep well

  • Blackout curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
STAR_OUTLINE

Special features

Dining

El Cielo – On-site fine-dining restaurant. Guests can enjoy drinks at the bar.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately COP 95000 for adults and COP 95000 for children

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Children & extra beds

  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cashless transactions are available.

Also known as

Elcielo Hotel Restaurant
El Cielo Hotel Restaurant
Elcielo & Restaurant Medellin
Elcielo Hotel & Restaurant Hotel
Elcielo Hotel & Restaurant Medellín
Elcielo Hotel & Restaurant Hotel Medellín
HELP_OUTLINE

Frequently asked questions

Does Elcielo Hotel & Restaurant offer free cancellation for a full refund?

Yes, Elcielo Hotel & Restaurant does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Elcielo Hotel & Restaurant?

Yes, there's an outdoor pool.

Are pets allowed at Elcielo Hotel & Restaurant?

Sorry, pets aren't allowed, but service animals are welcome.

What are the check-in and check-out times at Elcielo Hotel & Restaurant?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless social distancing and check-out are available.

What is there to do at Elcielo Hotel & Restaurant and nearby?

Elcielo Hotel & Restaurant has an outdoor pool and a 24-hour fitness centre.

Are there restaurants at or near Elcielo Hotel & Restaurant?

Yes, there's an on-site restaurant, El Cielo.

What's the area around Elcielo Hotel & Restaurant like?

Elcielo Hotel & Restaurant is a short 4-minute walk from Poblado Park and 10 minutes' walk from Lleras Park.

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Elcielo Hotel & Restaurant Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Popular mentions

Room
Service staff
Restaurant
Food
Breakfast
Location
Lobby
Amenities
Bar
Rooftops

What guests liked

  • Breakfast was delicious and generous with great selection and accommodating staff. (11 reviews)
  • The rooftop pool is great, perfectly warm, and perfect for relaxation. (6 reviews)
  • The on-site restaurant and nearby dining options offered excellent food and great dining experiences. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Great hotel!
robyn, 4-night trip

10/10 Excellent

Beautiful hotel, amazing food, and kindest staff!
Hanan, 3-night trip

10/10 Excellent

Clean, five star food, great amenities
Nina, 5-night trip

10/10 Excellent

Excellent property in the heart of El Poblado. The meals at El Cielo - the restaurant in the hotel is one of the best meals I've had in my whole life. Highly recommend!!
Sunetra, 2-night trip

8/10 Good

Restaurant was over rated. Italian restaurant was too salty, not a good Italian food. Upstairs had a19 course dinner, small plates of food that I didn’t care about that much! We were told to wash our hands with chocolate we got up and left for a real restaurant that brings a plate of food at once! Hotel was awesome
Reza, 2-night trip

10/10 Excellent

Great hotel
Dale, 2-night trip

10/10 Excellent

I loved how clean and amazing the staff were especially David and Daniela, i cannot wait to go back!
Corey, 2-night trip

10/10 Excellent

Luxury at its finest! Outstanding service from check in/ during and checkout. Next level experience!
Reginald, 2-night trip

8/10 Good

Very good hotel. Service at breakfast could be more customer oriented.
Christoph, 2-night trip

10/10 Excellent

Hotel is quite amazing, clean and great staff
Carlos, 1-night trip

10/10 Excellent

A beautifully designed hotel in a great neighbourhood. Friendly, polite staff. Excellent breakfast. Our standard room was very small (only one bedside table) so consider upgrading if you are staying for a long time.
Hannah, 3-night trip

10/10 Excellent

Amazing 5 Star

Amazing location. Staff was so nice and helpful. 5 Star services. Rooms and amenities are really outstanding. The restaurants on site are very good. Super comfy beds. Food and drinks inside the rooms were all included. Great espresso bar in the Lobby is also included. Rooftop pool is not big but it’s perfect to relax.
Jonathan, 1-night trip

10/10 Excellent

Best service! Outstanding food!
Jorge, 5-night trip

10/10 Excellent

Everything was great over my stay, no complains
Cesar, 5-night trip

10/10 Excellent

Beautiful views from the room.
Daryl, 5-night trip

8/10 Good

Beautiful property, lovely attentive staff. The breakfast that was included was delicious and better than any I've had in a long time. Would definitely recommend staying here.
Amy, 5-night trip

10/10 Excellent

Outstanding
William, 3-night trip

10/10 Excellent

Loved the staff because they were so accommodating
Jennifer, 2-night trip

10/10 Excellent

Excellent hotel & Restaurant. Great tours organized by the concierge
Rosa, 2-night trip

10/10 Excellent

Service was impeccable - hotel pays attention to all details and made stay feel special - would definitely recommend
Ericka, 3-night trip

10/10 Excellent

Memorable Anniversary Celebration

El Cielo Hotel greeted us exceptionally. The details and staff courtesy was superb.
Alfonso, 2-night trip

10/10 Excellent

Everyone goes out of the way to make you comfortable.
steven, 3-night trip

10/10 Excellent

Oasis in Medellín

El Cielo is an amazing place to stay. Can’t tell much on the outside but inside is a wonderful oasis. The service and room were impeccable. Truly a luxurious place to stay for a good price. The restaurant also is an experience one cannot miss.
Sarah, 3-night trip

10/10 Excellent

This property was beyond our expectations, the property, the food and the staff were extraordinary.
sophie, 1-night trip

10/10 Excellent

Excellent stay at El Cielo. Hotel was clean, modern and dining was superb. Staff was super friendly. We would definitely recommend.