We spent 6 days here, loosing one day because the airline had flight delay that caused us to missed our connecting flight to Los Cabos. The hotel refused to reimbursed us for our one night when the delay was no fault of ours. We booked our trip through Expedia & our bill indicated we had to pay $1.99US per night, per accommodation at the hotel, yet the front desk clerk charged us per person.
Overall, the hotel is beautiful & well maintained. Lots of things to do around the property & has a beach front. There’s different activities & entertainments, a coffee shop & ice cream shop that I was a huge fan of.
Majority of the staff are amazing, very helpful, kind & friendly, so that was a PLUS. Daisey, our house keeping lady was very attentive & made sure we had everything we requested. Gisela in the dinning area very nice. Our concierge didn’t do much, hardly reached out/checked in to see if we needed anything once we had that initial welcome meeting with him. He still had not sent us the activity schedule for the second week that we were there.
They assigned us a room at check-in & when we got there it was already occupied, so they had to give us another room. The room we got was ok, just that every time we showered we ended up with a large puddle of water running onto the bathroom floor from under the shower door. To us this is a big problem as any guest can accidentally slip & fall, but I’m sure they are aware of this problem as one can easily tell it’s not a new problem.