Best Western Plus Moat House Reading puts you within a 10-minute drive of Thames River. You can visit the 24-hour fitness centre for a workout or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a terrace and a garden.
Check-in start time: 2 PM; check-in end time: 1 AM
Express check-in/out available
Check-out time is 11 AM
Contactless check-out
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets allowed (dogs only, 2 total)*
Service animals welcome
Restrictions apply*
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Other information
Designated smoking areas
Property amenities
Food and drink
Full breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
Bar/lounge
Free daily reception
24-hour room service
Travelling with children
Children stay for free (see details)
What to do
Ski area nearby
Working away
Business centre
Meeting rooms
Conference space
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Free newspapers in reception
Porter/bellhop
Facilities
Safe-deposit box at front desk
Garden
Terrace
24-hour fitness centre
Banquet hall
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Thin carpet in room
Room amenities
Be entertained
Flat-screen television
Satellite TV channels
Home comfort
Air conditioning
Minibar
Iron/ironing board
Sleep well
Alarm clock
Travel cot
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Phone
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Special features
Dining
Whisky Charlie – On-site wine bar. Open daily.
Fees & policies
Refundable deposits
Deposit is payable by wire transfer and is due within 24 hours of booking the reservation
Optional extras
Full breakfast is offered for an extra charge of approximately GBP 16.95 per person
Late checkout can be arranged for an extra charge of GBP 40 (subject to availability)
Renovations and closures
The property is closed between 26 August and 28 August.
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of GBP 20 per accommodation, per stay
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Also known as
DoubleTree Hilton Reading M4 J10 Wokingham
DoubleTree Hilton Reading M4 J10
DoubleTree Hilton Reang M4 J1
Frequently asked questions
Is Best Western Plus Moat House Reading currently open?
The property is closed between 26 August and 28 August.
Are pets allowed at Best Western Plus Moat House Reading?
Yes, dogs are welcome, with a limit of 2 total. There's a charge of GBP 20 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Best Western Plus Moat House Reading?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at Best Western Plus Moat House Reading?
Check-in start time: 2 PM; check-in end time: 1 AM. Check-out time is 11 AM. Late check-out is available for a charge of GBP 40 (subject to availability). Express check-in and check-out and contactless check-out are available.
Is there an on-site casino at Best Western Plus Moat House Reading?
No, this hotel doesn't have a casino, but Genting Casino (11-min drive) is nearby.
What is there to do at Best Western Plus Moat House Reading and nearby?
Have fun with nearby winter activities such as skiing. Enjoy amenities such as a 24-hour fitness centre and a garden.
What's the area around Best Western Plus Moat House Reading like?
Best Western Plus Moat House Reading is located by the river, a short 17-minute walk from Nirvana Spa.
Best Western Plus Moat House Reading Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
8.0/10
Staff & service
6.8/10
Amenities
7.0/10
Property conditions & facilities
5.8/10
Eco-friendliness
Reviews
6/10 Good
4 Nov 2024
Moat house
The aircon was broken and the outside area resembled a scrap yard. Not sure if the place was being referbished but did not see any skips.
Malcolm
Malcolm, 1-night business trip
Verified Hotels.com guest review
4/10 Fair
31 Oct 2024
Disapointing
Very disappointing. Turned up about 10pm to many lights not functioning properly in the car park. Smooth check in but rooms are very tired and discoloured. Air con does not work. Breakfast very disappointing too.
Adam
Adam, 1-night trip
Verified Hotels.com guest review
6/10 Good
31 Oct 2024
Alicia
Alicia, 1-night trip
Verified Hotels.com guest review
4/10 Fair
28 Oct 2024
Extremely dated property and style of management.
Verified traveller
3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
25 Oct 2024
Jonathan
Jonathan, 1-night trip
Verified Hotels.com guest review
8/10 Very good
25 Oct 2024
The hotel itself was good. While it is a bit dated, we got two rooms that were adjoining. The temperature was not great. The breakfast was over priced for what we got.
Paul
Paul, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
24 Oct 2024
David
David, 1-night trip
Verified Hotels.com guest review
2/10 Poor
10 Oct 2024
thomas
thomas, 1-night business trip
Verified Hotels.com guest review
4/10 Fair
10 Oct 2024
Incorrect room issued
We were.checked into the wrong room. Reception were rude
Jason
Jason, 1-night business trip
Verified Hotels.com guest review
6/10 Good
6 Oct 2024
Long way to go Hotel!
Flooded car park but nothing new for this hotel even when it was the Hilton.. Many years of this. New reception area, clean and inviting but after leaving there the best way of describing the hotel is run-down and shoddy, which needs lots of work carried out quickly in the stairways (distinct smell of damp), hallways and rooms. The room we had looked like there had been a flood in the bathroom with the bath panel curling up, the door splitting and peeling, the shower is about 20 years old, random brackets left on the wall which I guess were old towel rails but who knows? The room felt old and well used (mind you this hotel was used as an immigration refugee hotel until recently!) Getting a taxi from the hotel and back was a nightmare because firms did not know it had open its doors to the public again instead of temporary housing for other people! When taxi were sourced, the reputation of the hotel was lower than a snakes belly because of the people that were there! Not a good start in anyway for the hotel and if they don't announcing they are open as a normal hotel again with paying customers this will not be open for long. A lot of work to be done with the local companies i.e. taxi companied etc and loads of work internally urgently required to make it a place you want to stay at or even recommend.
Verified traveller
1-night family trip
Verified Hotels.com guest review
2/10 Poor
29 Sep 2024
Our room was an executive room so we expected it to be nice! We were above a pub, which played loud banging music until gone midnight, I’ve been in quieter nightclubs! The worse part was they started the music again at 6.30am!! No one wants to be woken up to people blaring out sweet Caroline at 6.30 on a Sunday morning! Totally disrespectful
Nicolle
Nicolle, 1-night trip
Verified Hotels.com guest review
2/10 Poor
27 Sep 2024
People smoking outside windows until 1am, car park flooded to get to my vehicle on leaving. Someone took a number 2 in the hallway of hotel outside rooms and this was left there for considerable time. Guessing this hotel is being used to house immigrants/probation adults.
Martin
Martin, 2-night business trip
Verified Hotels.com guest review
6/10 Good
27 Sep 2024
Lift did not work, BBC channels did not work on TV, room smelt musty.
Christopher
Christopher, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
26 Sep 2024
Colin
Colin, 1-night trip
Verified Hotels.com guest review
2/10 Poor
25 Sep 2024
Jeremy
Jeremy, 1-night trip
Verified Expedia guest review
4/10 Fair
24 Sep 2024
Shower didn’t work
Air con didn’t work
Restaurant/bar staff poor
No tea/coffee facilities in room
Curtains don’t cover the windows therefore as a woman alone made me feel uncomfortable when moving around roommates
Verified traveller
1-night business trip
Verified Hotels.com guest review
8/10 Very good
24 Sep 2024
Suzanne
Suzanne, 1-night trip
Verified Hotels.com guest review
8/10 Very good
23 Sep 2024
The hotel was clean and smart, the dining options were excellent and the food absolutely delicious. Staff were friendly. The room was clean and well equipped. Bathroom also nice and clean. The bed was a little uncomfortable but not terribly so. Unfortunately it was a very warm September weekend. The first night the room was unbearably got even with the window open as the air con wasn't working and the heating was on. We reported this to reception and asked if there was at least a fan. Unfortunately this wasn't provided and the AC wasn't fixed, we were told it was out on the entire side of the hotel our room was on, they had at least turned the heating off but it was still unpleasant warm even with having left the windows open. This did mean we didn't sleep at all well especially as the noise was excessive from parties and people coming and going from the hotel. The TV also wasn't tuned in so we couldn't even watch TV to pass the night and even though it was a smart TV it wasn't connected to the internet so we couldn't even cast to the TV from our devices. Hopefully the renovation work they are doing will fix these issues soon.
Jade
Jade, 2-night business trip
Verified Hotels.com guest review
6/10 Good
23 Sep 2024
Barbara
Barbara, 1-night trip
Verified Hotels.com guest review
2/10 Poor
23 Sep 2024
Nigel
Nigel, 1-night trip
Verified Hotels.com guest review
2/10 Poor
22 Sep 2024
The worst place I have ever stayed, dirty, disgusting, smelly. Marks on carpets and broken drawers. Skylight window so dirty couldn’t see through it.
Vicky
Vicky, 2-night trip
Verified Hotels.com guest review
8/10 Very good
21 Sep 2024
Attentive staff, few small improvements needed
Very helpful and accomodating reception team. Corridors and door to room looked rundown and not inkeeping with the interoior standard of the rooms and lobby area, which were modern and attractive.
Cleanliness standard good but bedding could have smelt fresher, mattress was also quite firm. AC not very effective, could only open the window slightly so room was quite warm.
Jessica
Jessica, 1-night trip
Verified Hotels.com guest review
8/10 Very good
21 Sep 2024
Jason
Jason, 1-night trip
Verified Hotels.com guest review
6/10 Good
20 Sep 2024
Breakfast was poor. Plus invoice received doesn’t match what I paif
Bhavan
Bhavan, 1-night business trip
Verified Expedia guest review
2/10 Poor
19 Sep 2024
The room was dirty and extremely tired. The toilet had brown stains, the curtains were covered in stains, the bedside table was covered in cigarette burns, the room was hot and stuffy/smelly. The Atlantic beer tasted bad/different and gave me an upset stomach (only had 2 pints).
This is probably the worst hotel I have stayed in.