East Railway Station (East Square) Station - 20 min drive
East Railway Station - 21 min drive
Hangzhou Station - 21 min drive
Huanglong Cave Station - 1 min walk
Huanglong Sports Center Station - 18 min walk
Wulinmen Station - 18 min walk
Airport shuttle (surcharge)
Restaurants
普乐迪 - 1 min walk
两岸咖啡 - 3 min walk
心源茶楼 - 5 min walk
流星花园 - 2 min walk
红街米兰酒吧 - 4 min walk
About this property
Zhejiang Narada Grand Hotel
Zhejiang Narada Grand Hotel puts you a short five-minute drive from West Lake. Guests can be pampered with massages at the spa, and Window Pavilion Cafe, one of 4 restaurants, serves breakfast, lunch and dinner. Other features of this luxurious hotel include an indoor pool, a poolside bar and a health club. Fellow travellers like the overall property condition. The property is only a short walk from public transportation: Huanglong Cave Station is only steps away.
Languages
Chinese (Mandarin), English
At a glance
Hotel size
394 rooms
Arranged over 16 floors
Arriving/Leaving
Check-in time starts at 2 PM
Express check-in/out available
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
Babysitting*
Supervised childcare*
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
Free on-site self-parking
On-site parking is limited
Height restrictions apply for on-site parking
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge)
4 restaurants
Bar/lounge
Poolside bar
Swim-up bar
Coffee shop
Coffee/tea in a common area
24-hour room service
Travelling with children
Supervised childcare (surcharge)
Local/corner shop
Children's menu
What to do
Tennis
Fitness classes
Racquetball/squash
Shopping
Pool table
Access to nearby indoor pool
Access to nearby health club
Working away
Business centre
Meeting rooms
Conference centre
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Hair salon
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Bike hire
Facilities
Built in 1998
ATM/banking
Safe-deposit box at front desk
Health club
An indoor pool
Full-service spa
Hot tub
Outdoor tennis court
Sauna
Massage/treatment rooms
Steam room
Banquet hall
Accessibility
Lift
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Well-lit path to entrance
Room amenities
Be entertained
LCD television
Digital TV channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Dressing gowns and slippers
Iron/ironing board (on request)
Sleep well
Pillow menu
Blackout curtains
Turndown service
Premium bedding
Memory-foam mattress
What to enjoy
In-room massage
Freshen up
Private bathroom
Deep-soaking bath
Shower/bath combination
Rainfall shower heads
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Free local calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Special features
Spa
The on-site spa has massage/treatment rooms. Services include massages. The spa is equipped with a sauna. The spa is open daily.
Dining
Window Pavilion Cafe – This buffet restaurant serves breakfast, brunch, lunch and dinner. A children's menu is available. Reservations are required.
Lotus Chinese Deli – This restaurant serves lunch and dinner.
Dan Gui Lou – This restaurant only serves dinner.
NASUBI – This restaurant serves lunch and dinner.
Tea Garden Lounge – On-site restaurant.
Fees & policies
Refundable deposits
Breakage deposit: CNY 1000 per stay
Optional extras
Buffet breakfast is offered for an extra charge of approximately CNY 159 per person
Airport shuttle service is offered for an extra charge of CNY 500 per vehicle (one way)
Children & extra beds
In-room babysitting is available for an extra charge
Supervised childcare is available for an extra charge
Rollaway beds are available for CNY 230.0 per day
Parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Children under 12 years old are not allowed in the swimming pool, health club or hot tub without adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.
Also known as
Narada Grand Hotel
Narada Grand Hotel Zhejiang
Narada Hotel
Zhejiang Narada
Zhejiang Narada Grand
Zhejiang Narada Grand Hangzhou
Zhejiang Narada Grand Hotel
Zhejiang Narada Grand Hotel Hangzhou
Zhejiang Narada Hotel
Zhejiang Narada Hotel Hangzhou
Zhejiang Narada Grand Hotel Hotel
Zhejiang Narada Grand Hotel Hangzhou
Zhejiang Narada Grand Hotel Hotel Hangzhou
Frequently asked questions
Does Zhejiang Narada Grand Hotel offer free cancellation for a full refund?
Yes, Zhejiang Narada Grand Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Zhejiang Narada Grand Hotel?
Yes, there's an indoor pool.
Are pets allowed at Zhejiang Narada Grand Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Zhejiang Narada Grand Hotel?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Zhejiang Narada Grand Hotel?
Yes, an airport shuttle is available. The charge is CNY 500 per vehicle one way.
What are the check-in and check-out times at Zhejiang Narada Grand Hotel?
You can check in starting at 2 PM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Zhejiang Narada Grand Hotel and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes fitness classes and racquetball/squash. Indulge in a treatment at the spa and soothe your senses in the hot tub. Zhejiang Narada Grand Hotel also has an indoor pool and a sauna, as well as a steam room and access to a nearby health club.
Are there restaurants at or near Zhejiang Narada Grand Hotel?
Yes, there are 4 on-site restaurants.
Does Zhejiang Narada Grand Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Zhejiang Narada Grand Hotel like?
Zhejiang Narada Grand Hotel is in Xihu, a short 1-minute walk from Huanglong Cave Station and 13 minutes' walk from Yellow Dragon Sports Center.
Zhejiang Narada Grand Hotel Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
guests smoke at non-smoking floor, poor service at check-in.
xiang
xiang, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
28 May 2021
Very convenient location
The hotel staff are very friendly and food was nice. The location is perfect, we walked to West Lake. The surroundings are very convenient. Good experience.
Yifan
Yifan, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
15 Oct 2020
Staff speak English.
Staff were incredibly helpful and spoke English which is really refreshing in China.
Laura
Laura, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
15 Oct 2020
Brilliant hotel.
A lovely hotel with a great pool and nice food. Clean rooms and friendly staff. A perfect getaway.
Laura
Laura, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
23 Dec 2019
Verified traveller
3-night trip
Verified Expedia guest review
10/10 Exceptional
15 Nov 2019
Nice, clean, good location.
Booked non-smoking room but the prepared non-smoking room is full of the smoking smell. Got room changed immediately and seems an upgraded room which is a bitter bigger.
Verified traveller
3-night family trip
Verified Expedia guest review
10/10 Exceptional
17 Sep 2019
Great location. Helpful staff. Friendly.
My stay was great. No complaints. Staff was helpful. Starbucks in the hotel, which was lovely. Great location for getting to West Lake and other areas. The Spa downstairs was incredibly overpriced. Fancy hotel or not, the prices reflected that of a 5-star hotel in the States. I opted out. Hotel might could give a better guest discount to offset the inflated prices, and I bet more guests would use the service.
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 Sep 2018
Great hotel and only 15.min ride by taxi
Excellent!
Constructions on the other side of the road so that rooms with hill view will have noise all night and day.
Verified traveller
4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
6 Jun 2018
Yan
Yan, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
9 Apr 2018
gail
Verified Hotels.com guest review
8/10 Very good
18 Nov 2017
Great hotel. European conceirge was a great help!
Craig
Craig, 1-night business trip
Verified Orbitz guest review
8/10 Very good
28 Sep 2017
Great stay near West Lake
Good hotel near the enchanting West Lake and a few good hiking locations. Service was generally good and the only suggestion I have for the hotel is to provide some good tea in the rooms. The restaurant's breakfast was good too.
Annie
Annie, 3-night business trip
Verified Hotels.com guest review
8/10 Very good
24 May 2017
Good business hotel and with an excellent pool !
Clean business hotel with an excellent swimming pool . I did not use the Gym but it looked good . The hotel exterior is dated but the interiors are good . Good business hotel . Walkable distance to the West Lake
Verified traveller
Verified Hotels.com guest review
8/10 Very good
20 Apr 2017
Not bad at all
Nice enough room, maybe in need of a little renovation. Close to the West Lake. Roof top bar was brilliant!
Verified traveller
Verified Hotels.com guest review
8/10 Very good
3 Apr 2017
Nice hotel close to Westlake area
Very nice hotel but starting to show age. ladders in pool need to be replaced, bathrooms are very small, breakfast does not include salmon and waiters are not attentive, had to get my own coffee and refills. Moderate price is reflected in value, next door to newer, more expensive Dragon hotel.
Verified traveller
Verified Orbitz guest review
8/10 Very good
26 Mar 2017
They tried giving me a smaller room than I payed for, had to come back down to the lobby and sort it out, didn't take much time but was frustrating nonetheless.
Verified traveller
Verified Expedia guest review
10/10 Exceptional
1 Jan 2017
Iseed
Verified Hotels.com guest review
8/10 Very good
6 Jul 2016
Verified traveller
Verified Hotels.com guest review
8/10 Very good
4 Jul 2016
Good for short business stay
Hotel is more than 20 years old. Still a great 5 stars classic hotel. Spacious lobby hall with a few restaurants to dine in. Good for business meetings at the tea house or conference however the minus point is the room is too classic design and not the modern type which you may be looking for. About 27km from the airport. Clubbing and sightseeing tourist spots to the west lake is about 10 mins car ride depend on the traffic condition.
Chee Tong
Verified Hotels.com guest review
8/10 Very good
8 Mar 2016
This hotel is in a great area with many things to see within walking distance. Breakfast buffet was good. My only complaint with the entire place is that my room wouldnt' cool off enough for my comfort on the 75* days.
Joseph
Verified Hotels.com guest review
10/10 Exceptional
20 Jul 2015
excellent hotel, convenient location
This hotel was excellent in every respect and a bargain compared to what the same price would buy in Beijing or Shanghai. Very convenient location.
Verified traveller
Verified Hotels.com guest review
8/10 Very good
24 Jun 2015
Nice hotel, relatively close to the West Lake
Relatively new hotel, good facilities, good restaurants.