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Charlotte Street Hotel, Firmdale Hotels

4.5 star property
Step into luxury near Oxford Street and Leicester Square. Experience world-class comfort with exceptional service that will leave you feeling pampered.

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Photo gallery for Charlotte Street Hotel, Firmdale Hotels

Loft Suite | Living area | Flat-screen TV
Terrace/patio
Breakfast, lunch and dinner served
Deluxe Room | Frette Italian sheets, premium bedding, minibar, in-room safe
Property amenity
In the heart of London, Charlotte Street Hotel, Firmdale Hotels offers a luxurious retreat. Unwind with a massage or spa treatment, enjoy breakfast at Oscar restaurant, and connect to WiFi in your room. The helpful staff has left a lasting impression on previous guests.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Connecting rooms available
  • Gym
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness centre
  • Valet parking
  • 24-hour room service
  • In-room childcare
  • Meeting rooms
  • Limo/town car service
  • Terrace
  • 24-hour front desk

For families (6)

  • Cots/infant beds (surcharge)
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
  • Daily housekeeping
The current price is ฿16,786
฿20,144 total
includes taxes & fees
2 Mar - 3 Mar

Room options

View all photos for Loft Suite

Loft Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Loft Suite

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Hairdryer
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse Suite

Penthouse Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Penthouse Suite

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Private bathroom
Bathrobes
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Loft Suite

Superior Loft Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Superior Loft Suite

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Private bathroom
Bathrobes
  • 46 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for One Bedroom Virginia Woolf Suite

One Bedroom Virginia Woolf Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

One Bedroom Virginia Woolf Suite

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room

Luxury Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Luxury Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Superior Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Hairdryer
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Junior Suite

Frette Italian sheets, premium bedding, minibar, in-room safe

Luxury Junior Suite

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Heating
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Queen Room

Frette Italian sheets, premium bedding, minibar, in-room safe

Queen Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Hairdryer
Private bathroom
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Tempur-Pedic bed
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Junior Suite

Deluxe Junior Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Junior Suite

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Heating
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

One Bedroom loft Suite | Living area | Flat-screen TV

Covent Garden Hotel, Firmdale Hotels

  • Spa
  • Parking available
  • Free WiFi
  • Restaurant
9.8 out of 10, Exceptional, 230 reviews
The price is ฿18,699
฿22,438 total
includes taxes & fees
28 Feb - 1 Mar
Covent Garden Hotel, Firmdale Hotels
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About the area

Map
15-17 Charlotte Street, London, England, W1T 1RJ

What's nearby

  • Russell Square - 8 min walk
  • The British Museum - 10 min walk
  • Leicester Square - 11 min walk
  • Piccadilly Circus - 15 min walk
  • Trafalgar Square - 18 min walk

Getting around

  • London (LTN-Luton) - 42 min drive
  • London (LCY-London City) - 48 min drive
  • London (STN-Stansted) - 51 min drive
  • Heathrow Airport (LHR) - 56 min drive
  • Gatwick Airport (LGW) - 111 min drive
  • Tottenham Court Road Station - 6 min walk
  • London (QQU-London Euston Train Station) - 18 min walk
  • London Euston Station - 18 min walk
  • Goodge Street Underground Station - 4 min walk
  • Tottenham Court Road Underground Station - 6 min walk
  • Oxford Circus Underground Station - 10 min walk

Restaurants

  • ‪Said Dal 1923 - ‬1 min walk
  • ‪Where the Pancakes Are - ‬1 min walk
  • ‪Fitzroy Tavern - ‬1 min walk
  • ‪ROKA Charlotte Street - ‬1 min walk
  • ‪Duke of York - ‬1 min walk

About this property

Charlotte Street Hotel, Firmdale Hotels

When you stay at Charlotte Street Hotel, Firmdale Hotels, you'll be in a great location, within a short 10-minute walk of Russell Square and Regent Street. Guests can indulge in massages at the spa, and Oscar serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge, a fitness centre and a terrace. Fellow travellers say great things about the helpful staff. The property is only a short walk to public transportation: Goodge Street Underground Station is 4 minutes and Tottenham Court Road Underground Station is 6 minutes.

Languages

English, French, Polish, Portuguese

At a glance

DONE

Hotel size

    • 52 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Secured on-site valet parking (GBP 70 per day; includes in/out privileges)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Bike rentals nearby

Working away

  • Meeting rooms
  • Conference space (43 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2000
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fireplace in reception
  • Fitness centre
  • Full-service spa
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Assistive listening devices available

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Premium bedding
  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Dining

Oscar – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 28 per person
  • Late check-out can be arranged for an extra charge (subject to availability)
  • There is a service fee of 5 per cent

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Cots/infant beds are available for GBP 0.00 per night
  • Rollaway beds are available for GBP 78.0 per night

Parking

  • Secured valet parking costs GBP 70 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Charlotte Street Hotel, Firmdale Hotels Hotel
Charlotte Street Hotel London
Charlotte Street London
Hotel Charlotte Street
Charlotte Street Hotel London, England
Charlotte Street Hotel, Firmdale Hotels London
Charlotte Street Hotel, Firmdale Hotels Hotel London

Frequently asked questions

Does Charlotte Street Hotel, Firmdale Hotels offer free cancellation for a full refund?

Yes, Charlotte Street Hotel, Firmdale Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Charlotte Street Hotel, Firmdale Hotels?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Charlotte Street Hotel, Firmdale Hotels?

Yes. Valet parking costs GBP 70 per day.

What are the check-in and check-out times at Charlotte Street Hotel, Firmdale Hotels?

Check-in start time: 3 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

What is there to do at Charlotte Street Hotel, Firmdale Hotels and nearby?

Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and make the most of other amenities such as a fitness centre.

Are there restaurants at or near Charlotte Street Hotel, Firmdale Hotels?

Yes, there's an on-site restaurant, Oscar.

What's the area around Charlotte Street Hotel, Firmdale Hotels like?

Charlotte Street Hotel, Firmdale Hotels is in London City Centre, a short 4-minute walk from Goodge Street Underground Station and 8 minutes' walk from Russell Square.

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Charlotte Street Hotel, Firmdale Hotels Reviews

Reviews

9.6

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Excellent hotel, staff, restaurant and location.
Andrew, 3-night trip

10/10 Exceptional

A beautiful hotel with outstanding service!
David, 3-night trip

10/10 Exceptional

A charming hotel! I plan to tell all my American friends about this gem of a hotel.
John G, 1-night trip

10/10 Exceptional

What a lovely, beautifully decorated place where the attentive staff enhances the experience.
Jeff, 3-night trip

10/10 Exceptional

Beautiful hotel in great location
Marji, 1-night trip

10/10 Exceptional

Exceptionally gorgeous hotel
Stunning! So gorgeous and special.
Rose, 3-night trip

10/10 Exceptional

We loved this hotel for our family of 5! Would definitely stay here again!
Julie, 3-night trip

10/10 Exceptional

This is a great little luxury hotel with lots of character and individually beautifully decorated rooms. It's super comfortable and welcoming with helpful, knowledgeable staff. There are lots of excellent restaurants in the area. Great stay even if too brief.
Jackie, 1-night trip

10/10 Exceptional

Perfect hotel!
Risa, 6-night trip

10/10 Exceptional

Charming
Excellent hotel on a charming street. Great location, friendly staff and lovely decor. Extremely well maintained and a pleasure. Will certainly be back!
Avraham, 4-night trip

10/10 Exceptional

The staff is incredibly friendly and helpful. They make you feel important and ask about your day. The food is delicious . The rooms are creatively and beautifully decorated. It is a treat and complete pleasure to stay there.
wen, 3-night trip

10/10 Exceptional

It’s a beautiful, immaculate hotel and the staff was polite, engaging and helpful. I can’t wait to return. I’m an American and visited London for the first time with my daughter.
Katina, 2-night trip

10/10 Exceptional

London Sophistication
Excellent Hotel. Amazing Service. One of the best hotels I have ever stayed at.
Matthew, 5-night trip

10/10 Exceptional

Everything is perfect at the Charlotte Street Hotel
Fran, 5-night trip

10/10 Exceptional

Exceptional service from the front desk and doormen. Lovely bar, perfect location.
Curtis, 1-night trip

10/10 Exceptional

Love this hotel. Everything is great: bedding, decor, staff, location. Will be back!
Graciela, 5-night trip

10/10 Exceptional

The location was very centrally located. The attention to detail by the staff was greatly appreciated. Cleanliness and quality of rooms was 5-star.
Mary Margaret, 2-night trip

10/10 Exceptional

Super decor
Patricia, 2-night trip

10/10 Exceptional

Just Stunning…
This is our 3rd stay with the Firmdale group and Charlotte St doesn’t disappoint… perfect location within easy walking distance of both Regent St and Soho yet quiet at night. Room 100 was beautiful - Kit Kemp at her finest… If you can book room to include breakfast as can be quite pricy as everything is itemised but otherwise simply stunning.
Room 100 is amazing - 1st floor overlooking Charlotte St.
Sue, 1-night trip

8/10 Very good

Design fantastic, check-in staff good but breakfast area not up to standard of hotel generally. Service there slow, tables cramped/crowded, and maitre d’ confused, had to state room several times.
Stephanie, 2-night trip

10/10 Exceptional

Everything
Rosina, 5-night trip

8/10 Very good

A few staff members- Lauren ( waitress) Liz( room service) Matteo( head concierge) & Bell staff - went out of their way to be helpful. What I did not like- the view out of our room window was really ugly- metal heating & air conditioning units. Also, the dining room was really loud & noisy.
wen, 4-night trip

4/10 Fair

Staff in restaurant was terrible rude. Even though staying in hotel we were not worthy to sit in the empty restaurant for a drink. I assume he runs the restaurant to maximize personal tips and I needed to give him £20 to sit in a restaurant at 1730 for a quick drink with my wife I complained to front desk and it drew blank looks. Assume they don't care so much. Also no coffee in room or common area, must go to restaurant and pay £5 for a cup. Owners apparently don't like coffee (weird). Rooms are heavily perfumed as are all toiletries. Avoid!
Bernard, 4-night trip

10/10 Exceptional

sherif, 3-night trip

10/10 Exceptional

Bara bäst
Det bästa med detta trevliga hotell var läget, rummet, servicen och frukosten. Det blir full pott och vi kommer garanterat hit igen.
Anders, 4-night trip