2/10 Poor
15 Dec 2024
The worst hotel I have been not a 4*!!!
The location is the only good thing about it. The whole rest is a joke.
This was a birthday treat for my friend which was destroyed.
Firstly we have been given the room on the 4th floor and been advised that the lift was broken and will be fixed soon. We have been also told by receptionist the "you are young so you will be fine getting on the 4th floor without lift"; well, somethings shouldn't been said as not all disabilities are visible. And actually my friend has bone issues.
Secondly when we got to the room it turned around there is a water pump which was turning on every 10mins and the noise was unbelievable. I went downstairs to complain and been told there is no other rooms but they will turn it off for the night from 22.30 till 8am so we could have a sleep. Well, that wasn't true as we almost got a heart attack at 7am.
Next thing we wanted to have a shower in the morning it was good that we had our own cosmetics as turnaround that ones provided by the hotel were only for one person despite the room being for 2 people. Also there was not hot water so we had a cold shower!! There was also a cut cable out not covered and next to the bathroom heater were the towel would drip water! The toilet canister was also leaking!
There is a weired smell in the whole hotel like a dump and dust mixed together.
When we got for breakfast it also turned around that the lift hasn't been working for ages as there was a flower on the lift entrance in one place and sofa on the other.
Kamila
Kamila, 1-night trip with friends
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