4/10 Fair
16 Jul 2024
The staff are terribly unwilling to addist in any matter. A situation occured in my case where when booking on their website there was an error charging my card, thus why i booked on Expedia as a plan B. Turns out they did charge my card and did I now had a double booking for the same reaervation. Instead of undrrstanding this and providing a refund they demanded that all reservations are non-refundable thus me soaking the entire cost. Very cheap quality of amenities, and do not expect the staff to anymore than a bare minimum effort in any regard.
Paul
Paul, 4-night family trip
Verified Expedia guest review