Tucked away near Kensington Palace, The Milestone Hotel offers a tranquil retreat with a fireplace in the lobby and 2 charming bars. Indulge in rejuvenating spa treatments or take advantage of the gym and indoor pool.
London (QQP-Paddington Train Station) - 24 min walk
High Street Kensington Station - 6 min walk
Gloucester Road Underground Station - 12 min walk
Queensway Underground Station - 13 min walk
Restaurants
Bertie's Bar - 2 min walk
Joe & the Juice - 3 min walk
Flat Iron - 3 min walk
Zaika - 1 min walk
Min Jiang - 2 min walk
About this property
The Milestone Hotel
The Milestone Hotel offers a fantastic location, putting you a short five-minute walk from Kensington High Street and Kensington Gardens. Guests can visit the spa to indulge in massages, aromatherapy or Ayurvedic treatments, and Chenestons serves lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a fitness centre. Fellow travellers say great things about the helpful staff. The property is only a short walk to public transportation: High Street Kensington Station is 6 minutes and Gloucester Road Underground Station is 12 minutes.
Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age – 21
Check-out time is noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
Babysitting*
Pets
Pets allowed*
Service animals welcome
Food and water bowls available
Internet
Free WiFi in public areas
Free wired internet access in rooms
Parking
On-site valet parking (GBP 65 per night)
Other information
Smoke-free property
Property amenities
Food and drink
English breakfast (surcharge) each morning 7 AM–10:30 AM
2 bars/lounges
Restaurant
Private dining
Private picnics
24-hour room service
Travelling with children
Babysitting (surcharge)
What to do
Bike rentals nearby
Working away
24-hour business centre
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Romance packages
Facilities
1 building/tower
Built in 1884
Safe-deposit box at front desk
Fireplace in reception
Fitness centre
An indoor pool
Full-service spa
24-hour pool access
Sauna
Vegan dining options
Vegetarian dining options
Locally owned and organised tours and activities
Local culture and ecosystem education
100% renewable energy
Comprehensive food waste policy
Comprehensive recycling policy
Banquet hall
Georgian architecture
Accessibility
Lift
Room amenities
Be entertained
DVD player
32-inch LCD TV
Digital TV channels
Home comfort
Climate-controlled air conditioning and heating
Minibar
Coffee/tea maker
Bathrobes and slippers
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Pillow menu
Soundproofed rooms
Turndown service
Premium bedding
Memory-foam mattress
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Deep-soaking bath
Shower/bath combination
Designer toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Free wired Internet and WiFi
Phone
Electrical adapters/chargers
Food and drink
Champagne service
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
LED light bulbs
Local maps
Special features
Spa
The on-site spa has couples treatment room(s). Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
Dining
Chenestons – This fine-dining restaurant serves lunch and dinner.
Stables Bar – On-site pub.
Awards and affiliations
The Milestone Hotel is listed in the 2021 Travel + Leisure 500.
Fees & policies
Refundable deposits
Deposit: GBP 100 per accommodation, per night
Optional extras
WiFi is available in guest rooms for GBP 0 per stay (rates may vary)
English breakfast is offered for an extra charge of approximately GBP 50 for adults and GBP 39 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Renovations and closures
The following facilities or services will be unavailable from January 16 2025 to March 16 2025 (dates subject to change):
Fitness facilities
Sauna
Spa
Swimming pool
The property will be renovating from 10 January 2025 to 1 March 2025 (completion date subject to change). The following areas are affected:
Fitness facilities
Sauna
Spa
Swimming pool
Alternative facilities will be available off-site during the renovation.
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.
Children & extra beds
Babysitting is available for an extra charge
Pets
Service animals exempt from fees
Pet deposit: GBP 500.00 per stay
Pets are allowed for an extra charge of GBP 50.00 per accommodation, per night
Parking
Valet parking costs GBP 65 per night
Pool, spa, & gym (if applicable)
Pool open 24 hours
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Eurocard, Barclaycard
Cashless transactions are available.
Also known as
Hotel Milestone
Milestone Hotel
Milestone Hotel London
Milestone London
The Milestone Hotel London, England
The Milestone Hotel Hotel
The Milestone Hotel London
The Milestone Hotel Hotel London
Frequently asked questions
Does The Milestone Hotel offer free cancellation for a full refund?
Yes, The Milestone Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Milestone Hotel?
Yes, there's an indoor pool. Guests have 24-hour pool access. The swimming pool will be unavailable from January 16 2025 to March 16 2025 (dates subject to change).
Are pets allowed at The Milestone Hotel?
Yes, pets are welcome. There's a charge of GBP 50.00 per accommodation, per night, and there's also a deposit of GBP 500.00 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at The Milestone Hotel?
Yes. Valet parking costs GBP 65 per night.
What are the check-in and check-out times at The Milestone Hotel?
Check-in start time: 2:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at The Milestone Hotel and nearby?
Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. The Milestone Hotel also has 2 bars and a sauna, as well as a fitness centre.
Are there restaurants at or near The Milestone Hotel?
Yes, Chenestons offers al fresco dining.
Does The Milestone Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around The Milestone Hotel like?
The Milestone Hotel is in London City Centre, a short 6-minute walk from High Street Kensington Station and 9 minutes' walk from Royal Albert Hall.
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The Milestone Hotel Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.8/10
Staff & service
9.8/10
Amenities
9.6/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Exceptional
4 Jan 2025
Great stay in a classic hotel
Scott
Scott, 1-night trip
10/10 Exceptional
12 Nov 2024
A nice hotel
Massoud
Massoud, 2-night trip
10/10 Exceptional
18 Oct 2024
Friendly staff and clean rooms in a great location.
John
John, 4-night trip
10/10 Exceptional
17 Nov 2024
Perfect location and excellent service. Would definitely come back, highly recommended, we really enjoyed our stay at the Milestone!
Ana
Ana, 4-night trip
10/10 Exceptional
6 Dec 2024
Lovely stay
We loved our short stay and would have liked to have had more time to enjoy the bar etc. Our room was large and comfortable and every staff member we had contact with was very friendly and welcoming. Will definitely stay again.
LINDA
LINDA, 1-night trip
10/10 Exceptional
20 Nov 2024
Fab stay in Milestone - always a great service
It was such an amazing stay! Their service and customer service was amazing!!
Rubyni
Rubyni, 2-night trip
10/10 Exceptional
15 Nov 2024
We had an amazing stay at the Milestone Hotel, will come back for sure, the staff went above and beyond to accommodate us while staying!
Patricia
Patricia, 4-night trip
10/10 Exceptional
29 Oct 2024
A delightful old, but updated hotel in the best location in London. Exceptional staff and attention to detail.
James
James, 5-night trip
10/10 Exceptional
6 Dec 2024
Milestone during christmas
Excellent service and attention - we Will Come back
Michael
Michael, 3-night trip
10/10 Exceptional
3 Nov 2024
Small but clean and quiet
Massoud
Massoud, 12-night trip
10/10 Exceptional
1 Dec 2024
Absolutely spot on service as always. Our room upgrade was impeccable, we stay every year and it was also so nice to get a card that welcomed my wife and me and even our dog who also stays with us. All in advance, thank you for a wonderful stay again
John
John, 3-night trip
10/10 Exceptional
31 Oct 2024
Outstanding service. Great room.
Nancy
Nancy, 4-night trip
6/10 Good
19 Dec 2024
Certainly don’t get the room you see in the photos. Very expensive for what you get.
David
David, 1-night trip
10/10 Exceptional
22 Oct 2024
Not only would I stay here again but I would highly recommend it to family and friends! Staff was proactive and friendly. Room was impeccable. Proximity to Hyde Park a bonus!
Kaitlin M.
Kaitlin M., 3-night trip
10/10 Exceptional
1 Nov 2024
Perfection!
Shelby
Shelby, 4-night trip
10/10 Exceptional
28 May 2024
Lovely hotel, friendly and attentive staff, excellent location! Would definitely stay here again.
Carrie
Carrie, 3-night trip
10/10 Exceptional
30 Nov 2024
We had a wonderful stay at the Milestone. The hotel is historically charming, beautifully, well-appointed with nice amenities. It’s a five star hotel that gives you the feeling of luxury. The rooms are small by American standards -we did have to wrestle with the height of the shower. But, that’s part of the charm of a historic building. The highlight of our stay was the incredible staff. Steve is a true gem and went out of his way to be helpful and courteous. Overall, we found all Londoner’s to be extremely kind and friendly. We will definitely be back.
James
James, 5-night trip
10/10 Exceptional
13 Sep 2024
The Milestone is simply wonderful, all of the personal are very very professional, so attentive to ones wishes
Bravo to the Milestone
Ronald
Ronald, 1-night trip
10/10 Exceptional
12 Jun 2024
One of the best hotels in London
Great people at a great hotel. Great location.
Jorge
Jorge, 3-night trip
10/10 Exceptional
3 Sep 2024
The milestone is a truly lovely hotel. The decor is exquisite and the staff is second to none. They worked very hard to make our stay lovely and accommodated our every request. We would definitely go back again. The in-house bar is terrific and a nice place to cap off a long day. This hotel deserves its 5-star rating!
Elizabeth
Elizabeth, 2-night trip
4/10 Fair
2 Sep 2024
Beautiful hotel
But shower Beth room problem
Not safety
Jinwon
Jinwon, 3-night trip
10/10 Exceptional
5 Jul 2024
The Milestone is by far my favorite hotel in London. The neighborhood is almost as wonderful as the hotel staff.
Jeremy
Jeremy, 4-night trip
10/10 Exceptional
28 Jun 2024
Absolutely incredible hotel — would give it more stars if I could! The service from staff was the best in the business. Would go back anytime we are near London.