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Nairobi Serena Hotel

5.0 star property
Art Deco hotel with full-service spa, connected to the convention centre, near Uhuru Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Nairobi Serena Hotel

Outdoor pool
Interior detail
Exterior detail
Lobby
Terrace/patio
VIP Access

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Spa
  • Airport transfer
  • 24/7 front desk
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on-site
  • Separate bath and shower
  • Premium TV channels
The price is ฿6,389
฿7,539 total
includes taxes & fees
19 Jan - 20 Jan 2025

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Executive Suite, Park View

Executive Suite, Park View | Living room | 21-inch LCD TV with satellite channels, TV, pay films

Executive Suite, Park View

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Separate bath and shower
Hairdryer
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room with sit out area

Superior Room with sit out area | Minibar, in-room safe, individually furnished, desk

Superior Room with sit out area

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Separate bath and shower
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living room | 21-inch LCD TV with satellite channels, TV, pay films

Executive Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Separate bath and shower
Hairdryer
  • 58 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, in-room safe, individually furnished, desk

Executive Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2019
Separate bath and shower
Hairdryer
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premium Room

Minibar, in-room safe, individually furnished, desk

Premium Room

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bath and shower
Hairdryer
Bathrobes
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, individually furnished, desk

Deluxe Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Renovated in 2019
Separate bath and shower
Hairdryer
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite, Corner

Junior Suite, Corner | Minibar, in-room safe, individually furnished, desk

Junior Suite, Corner

Highlights

Soundproofed
Individually furnished
Air conditioning
LCD TV
Renovated in 2019
Separate bedroom
Separate bath and shower
Hairdryer
  • Sleeps 2
  • 1 King Bed

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The price is ฿6,428
฿8,035 total
includes taxes & fees
3 Jan - 4 Jan 2025
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About the area

Map
Kenyatta Avenue / Processional Way, Nairobi

What's nearby

  • Uhuru Park - 8 min walk - 0.7 km
  • University of Nairobi - 11 min walk - 0.9 km
  • Kenyatta International Convention Centre - 16 min walk - 1.4 km
  • Nairobi Hospital - 3 min drive - 2.5 km
  • The Aga Khan University Hospital - 4 min drive - 4.0 km

Getting around

  • Nairobi (WIL-Wilson) - 14 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 25 min drive
  • Syokimau Station - 23 min drive
  • Nairobi Station - 26 min drive
  • Lukenya (Kitengela) Station - 27 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Mwendaz - ‬10 min walk
  • ‪Aksum Bar - ‬1 min walk
  • ‪Pointzero Coffee - ‬6 min walk
  • ‪Mandhari Restaurant - ‬1 min walk
  • ‪The TERRACE, Intercontinental HOTEL - ‬8 min walk

About this property

Nairobi Serena Hotel

Nairobi Serena Hotel is just 3.2 mi (5.1 km) from the airport and offers a shuttle (available 24 hours). You can visit the spa to indulge in massages, facials or aromatherapy, and international cuisine is served at Cafe Magreb Restaurant, which is open for breakfast, lunch and dinner. Other highlights at this Art Deco hotel include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers like the helpful staff and overall property condition.

Languages

English, French, Italian

At a glance

DONE

Hotel size

    • 199 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: noon; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Early check-in subject to availability
    • Check-out time is 10 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Mini golf
  • Playground
  • Childcare in room (surcharge)

What to do

  • Mini golf
  • Shopping
  • Golfing nearby

Working away

  • Business centre
  • 8 meeting rooms
  • Conference space (4844 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop
  • Golf caddy on-site

Facilities

  • 3 buildings/towers
  • Built in 1962
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Fitness centre
  • Adjacent to a golf course
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Lift
  • Lever door handles

Room amenities

Be entertained

  • 21-inch LCD TV
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished

Freshen up

  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Cafe Magreb Restaurant – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
The Pool Terrace and Bar – This restaurant only serves light fare. Open daily.
The Aksum Bar – Overlooking the garden, this bar only serves light fare. Open daily.
The Mandhari Restaurant – This fine-dining restaurant overlooks the pool and specialises in international cuisine. Guests can enjoy al fresco dining (weather permitting). Open daily.
H&S Pan-Asian Restaurant – On-site restaurant. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately KES 3547 per person
  • Airport shuttle service is offered for an extra charge of KES 4000 per person (one way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 6:00 PM and midnight can be arranged for an extra charge of 75 per cent of room rate
  • Late checkout can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for KES 100.0 per day

Policies

Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 7997

Also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

Does Nairobi Serena Hotel offer free cancellation for a full refund?
Yes, Nairobi Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Nairobi Serena Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Nairobi Serena Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Nairobi Serena Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Nairobi Serena Hotel?
Yes, an airport shuttle is available. The charge is KES 4000 per person one way.
What are the check-in and check-out times at Nairobi Serena Hotel?
Check-in start time: noon; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing are available.
Is there an on-site casino at Nairobi Serena Hotel?
No, this hotel doesn't have a casino, but Lucky 8 Casino (6-min drive) is nearby.
What is there to do at Nairobi Serena Hotel and nearby?
Nairobi Serena Hotel has 2 bars, a spa and an outdoor pool, as well as a steam room and a garden.
Are there restaurants at or near Nairobi Serena Hotel?
Yes, Cafe Magreb Restaurant offers al fresco dining, international cuisine and garden views.
What's the area around Nairobi Serena Hotel like?
Nairobi Serena Hotel is in Kilimani, a short 8-minute walk from Uhuru Park and 11 minutes' walk from University of Nairobi.

Nairobi Serena Hotel Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Good

Aameer, 6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Caroline, 1-night trip
Verified Expedia guest review

8/10 Very good

Nice but A bit old-fashioned. Service in restaurant abominably slow for mediocre food.
Cary, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Superb property: design, decor’, comfort, convenience! Superb staff: knowledgeable, helpful, friendly and engaging, always asking what they can do to make the stay more pleasant and complete, attractive and well- dressed
Donald, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The service at this hotel was amazing. Everyone went above & beyond.
Elizabeth, 4-night romance trip
Verified Expedia guest review

8/10 Very good

This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.
Pritha, 2-night family trip
Verified Expedia guest review

8/10 Very good

MARK, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Lynn, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful staff
Lynn, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

MARK, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jason, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice hotel
Jay, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Gerrit, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Rita, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good place to stay
It was a very good hotel with excellent pool and restaurant
Anush, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

great breakfast,, variety but needs a new pastry chef. pastries are dry and tasteless
Maria Montserrat, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The only negative was the gift shop. Was overcharged for a purchase significantly. In a hurry and didn't convert Kenyan Shilllings to US dollars before signing. Contacted shop after returning to USA. Sent proof of purchase and was never contacted. Just good idea to convert foreign currency to your currency value before signing. The hotel itself was tremendous.
John, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everyone was so pleasant & accommodating. The property is gorgeous! I highly recommend!
Veronica, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

It very nice property!
Valentina, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Amazing staff
Alan, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.
Levis, 2-night trip
Verified Expedia guest review

8/10 Very good

Staff are amazing
Alan, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.
Dawn, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Fantastic Property - Excellent Service
Spent 2 nights here after our photo safari. Property was immaculately up kept and the staff was unendingly attentive. A great place to relax and unwind after a long week. I plan on returning to Nairobi and will stay here when I return.
jeffrey, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful staff, clean and super comfortable place. We will come back again Shukri and Hassan
Shukri, 1-night romance trip
Verified Expedia guest review