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Mercure Exeter Southgate Hotel

4.0 star property
Family-friendly hotel in Exeter with indoor pool and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Exeter Southgate Hotel

Lunch and dinner served
Indoor pool
Beach
Lobby
Bar (on property)

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Bar
  • Connecting rooms available
  • Gym
  • 24/7 front desk
  • Pet-friendly
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Self parking
  • Hot tub
  • 24-hour room service
  • Meeting rooms
  • 24-hour front desk
  • Front desk safe
For families
  • Children stay free
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
The price is ฿2,883
฿3,459 total
includes taxes & fees
5 Jan - 6 Jan 2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Room, 1 Double Bed (Classic)

In-room safe, desk, blackout curtains, soundproofing

Family Room, 1 Double Bed (Classic)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Sofa bed - double
Blackout curtains
  • 15 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Privilege, Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Blackout curtains
Private bathroom
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Classic Twin Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Lobby

Leonardo Hotel Exeter

Parking available
Free WiFi
Restaurant
Connecting rooms available
8.6 out of 10, Excellent, (1000)
The price is ฿2,270
฿2,724 total
includes taxes & fees
5 Jan - 6 Jan 2025
Leonardo Hotel Exeter
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About the area

Map
Southernhay East, Exeter, England, EX1 1QF

What's nearby

  • Exeter's Historic Quayside - 3 min walk
  • Exeter Cathedral - 6 min walk
  • Spacex - 6 min walk
  • University of Exeter - 19 min walk
  • Exeter Northcott Theatre - 5 min drive

Getting around

  • Exeter (EXT-Exeter Intl.) - 17 min drive
  • Birmingham Airport (BHX) - 180 min drive
  • Exeter Central Station - 10 min walk
  • Exeter (EXS-Exeter St Thomas Train Station) - 12 min walk
  • Exeter St Thomas Station - 13 min walk

Restaurants

  • ‪KFC - ‬6 min walk
  • ‪George's Meeting House (Wetherspoon) - ‬3 min walk
  • ‪Wagamama Exeter Central - ‬6 min walk
  • ‪Tea on the Green - ‬5 min walk
  • ‪Côte - ‬6 min walk

About this property

Mercure Exeter Southgate Hotel

Mercure Exeter Southgate Hotel puts you within a 15-minute drive of Dartmoor National Park. After a workout at the health club, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include an indoor pool, a hot tub and a sauna. Fellow travellers love the pool and helpful staff.

Languages

English, French, German, Hungarian, Italian, Latvian, Polish, Portuguese, Romanian, Russian

At a glance

DONE

Hotel size

    • 156 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Express check-out available
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets allowed (dogs only)*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (GBP 15.00 per night)
    • On-site parking includes off-street options
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Private dining
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's menu
  • Children's games
  • Outlet covers

Working away

  • Meeting rooms
  • Conference space (151 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Television in common areas
  • Piano
  • Health club
  • An indoor pool
  • Hot tub
  • Sauna
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 112
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 102
  • Visual alarms in hallways

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • High chair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of approximately GBP 16.50 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per pet, per night

Parking

  • Self-parking costs GBP 15.00 per night

Pool, spa, & gym (if applicable)

  • Pool access is available for an extra charge of GBP 10 per day
  • Guests under 16 years old are not allowed in the swimming pool

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

Also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Frequently asked questions

Does Mercure Exeter Southgate Hotel offer free cancellation for a full refund?
Yes, Mercure Exeter Southgate Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mercure Exeter Southgate Hotel?
Yes, there's an indoor pool.
Are pets allowed at Mercure Exeter Southgate Hotel?
Yes, dogs are welcome. There's a charge of GBP 15 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Mercure Exeter Southgate Hotel?
Yes. Self-parking costs GBP 15.00 per night.
What are the check-in and check-out times at Mercure Exeter Southgate Hotel?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon. Express check-out is available.
What is there to do at Mercure Exeter Southgate Hotel and nearby?
Mercure Exeter Southgate Hotel has an indoor pool and a sauna, as well as a health club.
Are there restaurants at or near Mercure Exeter Southgate Hotel?
Yes, there's an on-site restaurant, Gate House Restaurant.
What's the area around Mercure Exeter Southgate Hotel like?
Mercure Exeter Southgate Hotel is in the heart of Exeter, a short 10-minute walk from Exeter Central Station and 3 minutes' walk from Exeter's Historic Quayside. Travellers give top marks for the hotel's prime location.

Mercure Exeter Southgate Hotel Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Good

The hotel needs a refurb or to reduce the price of the rooms. Charging £10 for a swim isn't really on either
Mike, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Excellent location otherwise very standard
The staff were very welcoming. Parking was good and very convenient (albeit slightly pricier than the multistorey which was a 2 minute walk away). We had booked for early check in however on arrival told this was not possible as the room was not ready. Had we known, our travel plans would have been altered to accommodate this. The room was standard ... I am not sure the price was justified for the room. The bed was not overly comfy. There were few amenities in the room - empty bar, no hairdryer, no extra pillows or towels , very sub standard coffee supplies. Small things that were expected for the price of the room. For us the biggest inconvenience was a power outage during our stay which left us with no electricity and no running hot water for a period of time. Although this was unavoidable and not in the hotels control, we had hoped at the least an apology for the inconvenience. The location of the hotel is excellent if you want to explore the city.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely building we usually stay in the sister hotel in Exeter but I like this one better. Will be back again.
Ronayne, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

peter, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Not the best in the end
Hotel was good, room great size and great location. Unfortunately our room was directly above the main entrance, and as there was a party on, the main smoking area was directly under our window- was extremely noisy until past one in the morning. We also had a blue light shining up on the outside the entrance directly into our room, aircon did not work so room was very hot
Kirsty, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff are very friendly. The Pool was lovely. Rooms are spacious and the hotel is generally well decorated. Very happy with our stay.
Kate, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

D, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Simon, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Room wasn’t ready until 3pm, an hour after it should have been
Dan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Emily, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Just stayed for 1 night but wish it could have been 2. All staff super friendly & accommodating, room spotless as was the whole hotel, lovely Christmas decorations & pool, sauna & jacuzzi amazing
Adele, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Neil, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great Stay
Great location close to the cathedral, clean and cosy rooms with a lovely warm reception.
Stephen, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jamie, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Richard, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Arrived on a Saturday afternoon, no parking available at the hotel. Parked in Magdolen at car park 2 mins walk from hotel and cheaper Check in was straightforward. Our room was clean and comfortable. Staff we interacted with were friendly. Would stay again
Sharon, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Robin, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Enjoyable stay
We enjoyed our stay overall. It was a little spoiled that the AC was not working in the first room we were allocated. I had paid for an upgrade too. We were moved to another room without any fuss and I was refunded on checkout. The hotel is well located, close to the Cathedral and a 5 minute walk to the quayside. We found the staff to be very friendly and helpful, nothing was too much trouble. The hotel was clean and comfortable. A special mention to Alice & Peter who helped us when we had to move rooms. We will return to the Mercure, hopefully for a little longer, soon. We highly recommend this hotel.
PHILIP, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bronwen, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great room, confusion over extras ordered
An overnighter in Exeter to see a music concert, the room was very tidy and clean and the bed comfortable. I was given an opportunity to preorder wine, champagne or beer for the room, I requested wine, weird I thought the system didn't ask whether I wanted red, white or rose and upon arrival there was no record of the request and then the price came into question, the pre booking was £20 yet initially I was quoted £25, to Mercures credit they instantly changed the price to £20 and delivered the wine to the room with a. Couple of glasses...and the wine was very good 👍
Chris, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nick, 1-night trip
Verified Hotels.com guest review

6/10 Good

A few issues
A few problems at the beginning,part resolved. Will think again if rebooking.
Kevin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

kerry, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Tired rooms and hidden charges
The entrance to the hotel was as expected from the website photos looking amazing, check-in efficient and everything from the moment we left the lobby went rapidly downhill. The room was tired, shabby and overheated (resorted to turning AC off and it still didn’t cool down) the bathroom was nice looking recently refurbished. The shocker was paying to use the pool facilities. At £10 this was really disappointing and be prepared for the £15 per day/night parking charge…. With pool and car parking charges the added an additional 25% to the bill.
Double room with sofa bed for child
Catrin, 2-night family trip
Verified Hotels.com guest review