We stayed at secrets for 5 days. The property grounds are fairly large and plenty of room for guests. The pool and beach chairs fill up quick and a few of the restaurants were not open at all during our stay. The rooms while somewhat remodeled were needing finishing touches in areas
Michael
Michael, ทริป 4 คืน
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4/10 พอใช้
16 ก.พ. 2025
Catherine
Catherine, ทริป 2 คืน
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10/10 ไร้ที่ติ
2 ก.พ. 2025
More than expected
Staff was extremely friendly, food decent+. A lot value for money
Rickard
Rickard, ทริป 3 คืน
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10/10 ไร้ที่ติ
31 ม.ค. 2025
ROBERT
ROBERT, ทริป 5 คืน
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10/10 ไร้ที่ติ
31 ม.ค. 2025
Very quiet, peaceful and relaxing environment.
Sherrica
Sherrica, ทริป 6 คืน
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10/10 ไร้ที่ติ
30 ม.ค. 2025
David D
David D, ทริป 3 คืน
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8/10 ดีมาก
30 ม.ค. 2025
deondra
deondra, ทริป 4 คืน
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10/10 ไร้ที่ติ
29 ม.ค. 2025
Staff are the best🙏
leydy
leydy, ทริป 3 คืน
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10/10 ไร้ที่ติ
27 ม.ค. 2025
The property was newly renovated and had just opened back up the day before we arrived. We practically had the resort to ourselves. The staff was so attentive and friendly. They did a beautiful job on rehabbing the resort.
Kenya
Kenya, ทริปกับเพื่อน 3 คืน
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10/10 ไร้ที่ติ
24 ม.ค. 2025
Damien
Damien, ทริป 3 คืน
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10/10 ไร้ที่ติ
4 ก.ย. 2024
Donald Alfred Paris plus three other
Donald Alfred Paris plus three other, ทริป 10 คืน
รีวิวจากผู้เข้าพัก Travelocity ที่ตรวจสอบแล้ว
2/10 แย่
9 ก.ค. 2024
Not up to the Secrets standards we are used too.
Wasn’t very clean.Very worn down in many areas.
Staff members were lazy and unfriendly.
I could go on forever. Like I said not up to the Secrets standards I’ve loved forever. Won’t be returning.
Many changes have to happen. Needs an overhaul.
Richard
Richard, ทริปโรแมนติก 3 คืน
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8/10 ดีมาก
26 มิ.ย. 2024
Great
Kendra Danielle
Kendra Danielle, ทริป 5 คืน
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10/10 ไร้ที่ติ
20 พ.ค. 2024
The location was away from everything and secluded. The property is nice, but a little dated. Food options were nice and we enjoyed it. We upgraded to the walkout pool and the pool was dirty and did not work. Once we informed them, they did not repair it.
Nathan
Nathan, ทริปโรแมนติก 4 คืน
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8/10 ดีมาก
8 พ.ค. 2024
Resort was in the process for closing down for renovations. Activities were limited or cancelled and restaurants availability was limited. Staff started tearing down pool area two days before the closing date. Overall was a good experience.
Gary
Gary, ทริปโรแมนติก 4 คืน
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2/10 แย่
2 พ.ค. 2024
Awful hotel- needed a remodel years ago but was still open. Pool, bathrooms in main area, stairs all falling apart.
ผู้เข้าพักจริง
ทริปกับเพื่อน 2 คืน
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2/10 แย่
25 เม.ย. 2024
Service was horrible from the time we checked in until we left. Bars were not open when said to be and didn’t have drinks or foods available as stated. We were treated like we were a nuisance and ignored most of the time. Outside the resort everyone was friendly and welcoming. I will be contacting Hyatt personally in regards to this property considering we paid for 5 star and barely received 1-2 star. There was animal poop on the sidewalks that was never washed off. Even around the swim out pools. Phone didn’t work in room. It was absolutely miserable. I would never recommend this secrets to anyone. We have stayed at secrets in other places and was always fantastic. NOT THIS ONE!!!!! Do Not Waste your Time or money!
Brandi
Brandi, ทริปโรแมนติก 7 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
2/10 แย่
22 เม.ย. 2024
This property was not as expected at all. The staff were very unprofessional. The property was not maintained at all grass was high and not treated. Iguana and cat poop on walking paths and around private swim out area . The pool was not cleaned and iquana sitting tail in the pool . The food was horrible ( 1 not 5 restaurants as advertised Rooms were not properly cleaned and when softly mentioning to management they shift blame and stated ( you are in nature )As if these conditions should be expected
Horrible experience at such an expensive price !
Robert
Robert, ทริปโรแมนติก 5 คืน
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8/10 ดีมาก
19 เม.ย. 2024
We stayed at the property for my April birthday celebration. I’ve stayed at other Secrets properties and this location does need some work. We learned it would be closing for renovations and would revisit again once completed. The area is beautiful and somewhat secluded. The beach was lovely, clean and there were no issues getting chairs, etc. Our garden view room was cleaned every day with clean sheets, etc. Snacks refilled, fresh towels and good shower pressure, no issues there. It’s not an action filled location - there were nightly music entertainers, we had opted for a relaxing time with no children or spring breakers and so it was just perfect for us. Loved the fact it was quiet. Security was always visible - we felt safe. Food was good - and we had a lovely birthday romantic evening dinner on the beach. Excellent service and time. Staff was friendly especially in the market cafe area and towel distribution areas. Older bartender Kenny by the pool area looked unhappy during our entire stay! The one negative I’ll mention - I went for an early morning run on the beach and coming back I noticed that the pool hadn’t been cleaned from the day before as there was still sand from folks rinsing their feet on the edge of it. No one else was around. The water/shower pipes were not working during our stay. I also think they were a bit short staffed. Overall a nice relaxing stay. I’m sure it will be phenomenal once it reopens after its facelift! 😊
Marilyn Verona
Marilyn Verona, ทริปโรแมนติก 6 คืน
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6/10 ดี
16 เม.ย. 2024
Our room was beautiful, spacious and clean.
The staff was awesome and went above and beyond to make us happy.
Food and drinks were average.
Property is in need of a massive renovation.
Pool was filthy everyday.
I wouldn't stay again, no water views from any room.
Suzette
Suzette, ทริปกับครอบครัว 7 คืน
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2/10 แย่
15 เม.ย. 2024
I was very disappointed at my stay. The place is very run down and dirty. This location is supposedly closing at the end of this month. The staff do not clean your room at all. My sheets were never changed. There was black mold in the bathroom and old garbage left in the room. Housekeeping would come and straighten the bed and change the towels. They would not actually clean anything. I paid extra for a swim out room. I didn’t use the swim out even once. The pool was dirty and didn’t look clean. Barely any restaurants were open. Staff seemed to not care much about anything. Do not recommend for anyone.
Yasmine
Yasmine, ทริปโรแมนติก 4 คืน
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8/10 ดีมาก
7 เม.ย. 2024
I would have given it a 5 but i could not sleep well. The sheets are very scratchy.