When I arrived I was told I did not have a booking, however both my other colleagues had, even though I booked the rooms!
They gave me a room eventually, and when I was in the room it was like an oven, I asked reception and the cleaner to leave the heating off, this was completely ignored on all 3 days of my stay, it was unbareable I had to sleep woth the winow open and my room was facing a busy road.
I found the staff (apart from the bartender and the male waiter) aggresive and sometimes rude.