3.9
จาก 5
ดี
(33 รีวิว)
การให้คะแนนจากผู้เข้าพักของ Hotels.com
การให้คะแนนจากนักเดินทางของ TripAdvisor
The hotel is very nice, with a Latin band providing dancing, and casinos available (for those who like that). Excellent swimming pool, very good restaurant.... Surroundings safe with some local shopping, but several miles from local Aguadilla for those who want local color, beaches, etc. I was quite disappointed, though, that the acting manager refused to honor the Hotels.com full breakfast that I paid for, and had produced a receipt for. He lied and said they only serve a continental breakfast on weekdays (but a quick visit to the restaurant proved this not true). When challenged with this information he threatened to call security, rather than apologize. I was further disappointed that when I emailed the manager upon my return, he ignored my email. Finally, a letter to the corporate CEO got the hotel's attention with an emailed apology and compensation offered. Such a shame as the hotel is otherwise quite superior. I doubt this will be a problem in the future for guests, as the CEO has obviously chastised management. โดย Darryl จาก Stratford, CT เมื่อ 12/04/2013
