The Fairmont Acapulco Princess - Acapulco

We absolutely love Acapulco and the Princess is in the perfect location. It has many kid friendly pools, slides and waterfalls in addition to serene adult pools and areas. The grounds are so beautiful that we decided to take family photos there this year. The staff is fabulous and accommodated us, but they should really look into having a full time […] professional photographer on staff to do such a service with different price packages available. We were there during an off season, so it wasn't too busy. However, when the weekend comes, you must get down to the towel hut to save your tent on the beach early if you want a good spot. The pool staff is so nice and they will attend your every need. One draw back is that the beach front restaurants all close at 6pm. To sum it up, despite our dining dilemma, we simply had a great vacation and we will go back to the Princess when in town again. อ่านเพิ่มเติม

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Normal stay, nothing extraordinary

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Although the outside of the resort itself was beautiful, the rooms need to be updated and weren't the cleanest. The service was also HORRIBLE. Had to wait an hour to get drinks, towels, etc. and that's even if you did get them! Acapulco has a lot of crime so you couldn't even leave resort, which was EXTREMELY expensive. Would not return.

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The Hotel staff were very friendly and helpful. The hotel's amenities are appropriate for all family members, specially the pools. The stores and restaurant are very expensive, though ($35 USD for one person at the buffet). The hotel is a few miles away from the Acapulco's center but you can get a taxi to get there. Although it is recommended that you […] get a taxi from the hotel for safety reasons, you can also walk to the street and get a taxi from there. There were lots of police/military patroling the streets of Acapulco. Also, the Walmart is across the street from the hotel so you can buy snacks and water for your stay. The hotel has a bar in the middle of the lobby with live music every day. Great band but a lot of smoking people around. I stayed at the 5th floor and could hear the music late at night. Overall, great hotel. อ่านเพิ่มเติม

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The service, the food, the swimming pool, the beach, all was perfect!

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Rooms and in general the hotel is well kept. Part of the satff very friendly some other very indifferent and not helpful. Particularly front desk staff very indifferent. Wi fi internet vey intermitent, and some rooms is not available. Food quality from good to very good and some dayparts from good to regular. No bar soap, I had to ask twice for it. […] Air conditioning not working a 100%. The rooms takes hpurs to cool down. Many money saving shortcuts that affect the stay. Well kept gardens and beach area and pools. Greta water pressure in the shower. Horrible view from the room on the 2218 room. อ่านเพิ่มเติม

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This hotel is definitely not value for money. It is quite expensive and you get nothing for your money, service is dreadful, the food is absolutely disappointing and some of the hotel facilities have been closed for years (like the pool bar). This was a beautiful and elegant hotel 30 years ago, but the landscape hasn't been improved in all these years, […] the service of almost all the staff does not compensate this deficiency and they will charge you an extra cost for basically everything: parking, towels, beach lounges, etc. At the end is cheaper to stay in the Mayan hotel, a completely new, all inclusive, perfect service just a few miles away in the same beach. Won't stay here never again. อ่านเพิ่มเติม

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We spent almost three hours on the check in line to get the room. After that we had to wait another hour to get the room cleaned. In our second night we requested a couple of extra towels and it took 2 hours to get it.

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The Princess was once a wonderful hotel. It sadly, is showing it's years. The rooms need an update, although they are quite large and were pretty clean. The bathroom was a bit dirty. The check in process was a nightmare! It took way too long and when I went back for the key 2 hours later as the room was not ready (to be fair it was a very busy weekend) […] the manager seemed "bothered" that I asked him for the key and did not stand in the long, long line again. Some people waited 2 hours to check in, so I was not about to wait again! We were next to the elevator and I felt as if I were in line at Disney waiting for Thunder Mountain all day and night. The grounds were clean and they were refurbishing the property, which in my opinion could have waited until the hoards of people left. It took 30 minutes just to get/return towels which you HAD to do as you had to sign a card with you name, room number and number of towels; upon return you got it back. The food was ok and the service was good. I could not understand why they did not open one of the breakfast restaurants when the hotel was full, so the wait was long (30-60 minutes) at the other restaurants. The view is beautiful and the pools were clean and well maintained. The Willow Stream Spa was pretty good and the staff friendly, although I have been to better, nicer spas. The gym was also nice, clean, well equipped and with a friendly staff. The ocean waves were dangerous so we did not go in. อ่านเพิ่มเติม

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the hotel is nice and the food excellent little over price on the buffets, but overall price was good , they need to work to have better service on check in and check out during holiday the wait was to long .

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This very old hotel and although facilities are very large, there are several points that do not see the name of the fairmount proudly, valet parking charge 125 daily, room with double beds only, old and small tv few channels and without servibar, people separates the pool chairs from 7 am and though this prohibited the hotel allows it and most of them […] never occupies them so if you don't get at that hour to the pool have no where be? It filled him much and that makes you do rows on all sides, will not let you get anything to food and beverage rooms is for a police officer at the entrance of the elevators and you can not put anything is the first time in my life that I see this and I stop for bringing a few Potatos of the shop but in general its price says it all if it were a better hotel would cost what any of this same chain but with the best intention that these comments help them change and improve อ่านเพิ่มเติม

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Consider its price, I do not recommend this hotel. Because pool side does not have enough bench for all, I need to keep it at 7:00 to have a bench otherwise I can not get it. Some person ask to staff to get bench paying some mony. This is very bad point of this hotel. Also, they do not have bench in the beach. There ia other person who rent a bench […] in the beach. I neen to pay them 400 pesos per day. Very expensive, but I have no other choice to have bench. Pool size is not enogh compare with this hotel size, also all pool depth is to deep for kids. It is 1.6m almost of all area. Beach area and pool area is not so secured security because other person easy come inside from the beach. I lost my beach sandal and sun oil. Food is not good because almost all restaurant is buffe style even dinner. It takes around 400 pesos per person but food quality is not nice. Room service takes around 1 hour to deliver. It is too much time. Bud service. I will neveruse this hotel. อ่านเพิ่มเติม

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We are a family of four with two young adults. We had a memorable experience. The beach is great and it is much safer than it is advertised. We bought few things off of vendors there like sunglasses and hats; do bargain with these vendors but remember that you are buying cheap stuff and you cannot be so off. Do not make the mistake of going to town […] (Acapulco) as it was a major disappointment. Stay at the hotel; they have got everything. Will definitely do it again. อ่านเพิ่มเติม

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Despite being a relatively old hotel (built in the 70s), the hotel conditions are excellent. All services are up to date and working. Service is really noticeably. Food is good a varied and scrupulously clean. Premises are very much baby friendly and safe. I definitely recommend this hotel and would be back as soon as I can.

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Sufficient variety of amenities, very good restaurants and good service in general. On the other hand, I think the building needs a general remodel, it looks very old in some areas.

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The 2 different pools were very fun, but deep. We enjoyed the waterslide. It was fun to have the flamingos and peacocks around the pools. The food was great! The beach was ok, but the waves too dangerous to swim. So this place is better for adults, or older children.

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We stayed at the new Pearl Tower and is a great experience, since its just been renovated. That said the hotel in some areas is showing its 41 year old age. The pool facilities are incredible, spacious and the pool service is great. I really enjoyed my stay.

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Great hotel, the service, the amenitties......the food is fantastic...

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Spent a week with my wife and family. Had a great time at the pool and at the beach watching the kids learning to surf.

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I have stayed at the Princess several times before this one and i always had a very pleasant time. This ocassion was no different but i have some observations to make, first of all there where a couple of conventions going on at the hotel, because of so many people the staff was not very friendly, the registration took more than 35 minutes and the lobby […] was extremely crowded. My room was ready but not as i asked it (one king size bed) anyway i just wanted to get out of there and get to my room. The room was very clean and nice, and the property common areas are amazing, they have a variety of pools and some of them are baby and kids friendly all of them very clean, the beach was very well kept and security always keeping us safe, the only problem i can think about are some of the waiters that have a terrible attitude problem i had trouble with two guys one was extremely rude because the charge to the room did not went through (a problem on their side) and at the beach when they want me to charge extra for a glass of extra ice (come on!) i had to stop this guys on their tracks and this made them re-consider their attitude. On the other side of the coin some of the staff was also extremely attentive and friendly, they where very nice to my wife and my 8 month baby going the extra mile for every request we made. I recommend this hotel to families with children and seniors, also take a cab to "la isla" there you have lots of choices for dinner at excelent prices/quality. อ่านเพิ่มเติม

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it was so good an confortalble

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Very bad experience with this hotel. This long weekend exceded their capacity and there were no pool chairs to rest, incredible!

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It is a very nice hotel and the service is good, they try their best. The food is really nice but a little expensive. But I think it is a very nice hotel to enjoy the beach.

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Beach area needs cleaning up. lots of local Riff Raff polute the area

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The pool is to crowded and there is not a clear view to the ocean. You need to get up early to save your sun chair and depending of the tip you give the better spot you can get. Incredible but in the pool area they don’t have umbrellas, so if you want some shade you need to get up and go to a restaurant or lobby. The buffet breakfast is to crowded too […] and you need make a 20 min wait to get a table. อ่านเพิ่มเติม

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The hotel is wonderful. They give you very little detail on the hotel when you check in and if you only speak english it's not helpful. The services is excellence. The charge for internet is overly expensive and should be included in the price of the room.

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However the hotel is very old, also it´s very well maintain, always there is someone cleaning making sure that you can feel the Fairmont quality. If you choose this hotel, make sure you get one of the renovated rooms, I stayed in an old room and believe me when I say OLD, it was like a time travel 30 years back, some people might say it is kind of nostalgic, […] but it isn´t. The breakfast is not what it used to be, and the waiters could be much more polite and professional. อ่านเพิ่มเติม

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This is still probably the best hotel in Acapulco, even being a hotel with many years, I would come back avery time until theres another option within the price range.

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Worse service since last time went there. 2 hours in an order of nachos!!!! There are no restaurants where i can ask for a single hamburger unvelievable!!

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In general it is a very good hotel, but it can improve some things. Check in took more than 1 hour queue, only two employees were attending the reception, and we were more than 40 people on the queue. Check out was exactly the same history as check in, terrible! Breakfast was pretty average, actually it was a little bit disappointing. Years ago this […] hotel used to have superb food, those times are gone. In general the rest of the facilities are very good. Rooms very big and clean, pools are amazing, the hotel condition is very good. But remember that this is a massive hotel, it has thousands of rooms. If you want exclusivity this is not the hotel, better go to Quinta Real pr Banyan Tree, even Camino Real has better food and exclusivity. Bottom line: 4 stars of 5, very good hotel, but there are better hotels in Acapulco. อ่านเพิ่มเติม

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The Internet service is terrible, we have to pay 14 dollars for every 24 hours, even I only access Internet for 10 minutes everyday. The beach should be opened 24 hours.

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Our family regularly stays at the Princess. It is one of the nicest hotels we know - pool & garden area are unbeatable - there is always something to do - food/buffet is fantastic - great for kids Hope to be back soon

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While my stay I witness an event that showed very poor security. A Brazilian family was staying at the hotel and their two adolescent daughters went to the bathroom by the lobby. Next thing a guy had entered the women bathroom and scared the two girls. When the parents went to complain about the incident the hotel security people told the Brazilian […] parents that they could not do anything since the guy was a guest at the hotel. We watched that guy who was totally drunk and seemed to be very friendly with the security people. They really did not care. Do not stay in this hotel. อ่านเพิ่มเติม

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While my stay I witness an event that showed very poor security. A Brazilian family was staying at the hotel and their two adolescent daughters went to the bathroom by the lobby. Next thing a guy had entered the women bathroom and scared the two girls. When the parents went to complain about the incident the hotel security people told the Brazilian […] parents that they could not do anything since the guy was a guest at the hotel. We watched that guy who was totally drunk and seemed to be very friendly with the security people. They really did not care. Do not stay in this hotel. อ่านเพิ่มเติม

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The service in the beach restaurant is bad. We did not like the foof in the chula vista restaurant.

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The Princess is one of our favorite hotels in Acapulco. The beach is prefect for kids to play. The breakfast is really good. Service is great.

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Nice place to spend with your family. The size of the facilities make it a very comfortable place even if the hotel is full. You get five pools, direct access to the beach, 4 restaurants (2 of them buffet style, very good). The staff is friendly and hotel, despite its age, is in very good conditions. Recommended.

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Nice Hotel, though it needs maintenance. Shades in the room let the sun come in....it's time for "block outs". Change of pillows would make a great comfortable bed! Tavolo restaurant is delicious! and 2 thumbs up for the breakfast buffet!

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This trip was very good...from reservation (Expedia) until check-out. No further comments necessary. I would recommend this hotel without any doubt.

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Beautiful Hotel! Lovely place to relax and enjoy. The only bad things: food (terrible food, very expensive and incredible small portions)...if you don't like good food, this is the right place for you(if you are in a diet for example...you will love not to eat...and drink...3dolars each half liter of water...). But you can walk on the beach and in some […] minuts you will find good food and good beverages. They will be expensive as weel but at least good. All of the rest is great in this Hotel!. อ่านเพิ่มเติม

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Beautiful Hotel! Lovely place to relax and enjoy. The only bad things: food (terrible food, very expensive and incredible small portions)...if you don't like good food, this is the right place for you(if you are in a diet for example...you will love not to eat...and drink...3dolars each half liter of water...). But you can walk on the beach and in some […] minuts you will find good food and good beverages. They will be expensive as weel but at least good. All of the rest is great in this Hotel!. อ่านเพิ่มเติม

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Not impressed

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From the moment my guest and I arrived at the property, I felt like I was at my new home away from home. The open air lobby was majestic and it was nice how they tied in the local emphasis on arts and culture with almost every step you took. The staff was extremely friendly and accommodating. The only hiccup we experience was on our last day at the […] hotel trying to obtain postage for a few postcards. YES we will stay again the Pearl Tower of the Acapulco Princess. Yes I recommend the property to friends. YES I will be back as soon as I can. อ่านเพิ่มเติม

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The Hotel is old (from 70's) but you can live with that since it is a nice facilitie, nice pool and excelent location. However, the Service is also from 70's and it doesn't worth whay you pay! :(

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