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001-800-12-0666622 (ไม่เสียค่าบริการ)จันทร์-ศุกร์ 9:00-18:00
ที่ตั้ง
Lancaster Host Resort & Conference Center ที่อยู่ใน แลงแคสเตอร์ นี้อยู่ที่ ในเขตพื้นที่ประวัติศาสตร์ และใกล้กับ Amish Farm and House, Dutch Wonderland และ โรงละคร American Music Theatre Lancasterและอยู่ใกล้กับ โรงละครไซต์แอนด์ซาวด์
ลักษณะเด่นของรีสอร์ท
Lancaster Host Resort & Conference Center มี สนามกอล์ฟ, สระว่ายน้ำกลางแจ้ง และ สระว่ายน้ำในร่ม มีอินเทอร์เน็ตไร้สายให้ใช้บริการฟรี ในพื้นที่ส่วนกลางห้องอาหารที่รีสอร์ทแบบมีสนามกอล์ฟแห่งนี้ประกอบด้วยร้านอาหาร บาร์ริมสระว่ายน้ำ และบาร์/เลานจ์ เจ้าหน้าที่สามารถจัด จัดงานแต่งงาน, บริการจัดเลี้ยง และ บริการธุรกิจ สิ่งอำนวยความสะดวกเพิ่มเติมได้แก่ ห้องออกกำลังกาย, ห้องเล่นเกม/อาร์เคด และ พนักงานพูดได้หลายภาษา ให้บริการที่จอดรถในที่พักฟรี
ห้องพัก
ห้องพักปรับอากาศ 319ใน Lancaster Host Resort & Conference Center ประกอบด้วยเครื่องชงกาแฟ/ชาและเครื่องเป่าผม ห้องพักมีอินเทอร์เน็ตไร้สาย โทรทัศน์มีช่อง เคเบิล , เครื่องเล่นวิดีโอเกม และ ภาพยนตร์แบบจ่ายต่อเรื่อง ที่พักทั้งหมดมี โต๊ะทำงาน และ โทรศัพท์สายตรง พร้อมวอยซ์เมล
สิ่งอำนวยความสะดวกเพิ่มเติมได้แก่ เตารีด/โต๊ะรีดผ้า และ อุปกรณ์อาบน้ำฟรี นอกจากนี้ สิ่งอำนวยความสะดวกที่สามารถร้องขอได้ได้แก่ ผ้าเช็ดตัว/ผ้าปูที่นอนเสริม และ บริการโทรปลุก มีบริการ ดูแลห้องพัก ทุกวัน
อาจมีค่าบริการสำหรับผู้เข้าพักเพิ่มเติม ซึ่งจะแตกต่างกันไปตามนโยบายของโรงแรม
ต้องแสดงบัตรติดรูปที่ออกโดยรัฐบาล และวางบัตรเครดิตหรือมัดจำเงินสดเมื่อเช็คอิน สำหรับค่าใช้จ่ายอื่นๆ
คำขอพิเศษต่างๆ ขึ้นอยู่กับความพร้อมของทางโรงแรมเมื่อเช็คอิน และอาจมีค่าบริการเพิ่มเติม ทางเราไม่สามารถรับรองคำขอพิเศษเหล่านี้
**สิ่งอำนวยความสะดวกเหล่านี้อาจให้บริการเฉพาะบางห้องหรือบางยูนิตเท่านั้น สิ่งอำนวยความสะดวกบางอย่างอาจมีค่าธรรมเนียมเพิ่มเติม
Lancaster Host Resort & Conference Center มี ร้านอาหาร ที่ให้บริการ อาหารเช้า เท่านั้น รูมเซอร์วิส (จำกัดเวลาบริการ) พร้อมให้บริการ
มี สระว่ายน้ำในร่ม และ สระว่ายน้ำกลางแจ้ง ภายในสถานที่ สิ่งอำนวยความสะดวกด้านสันทนาการอื่นๆ ได้แก่ สนามกอล์ฟ และ ห้องออกกำลังกาย
กิจกรรมสันทนาการที่ระบุด้านล่างนี้มีให้ภายในสถานที่ให้บริการหรือบริเวณใกล้เคียง อาจมีค่าบริการ
ค่าธรรมเนียมและค่ามัดจำต่อไปนี้จะเรียกเก็บโดยสถานที่ให้บริการในเวลาที่ให้บริการ เช็คอิน หรือเช็คเอาต์
รายการด้านบนอาจไม่ครอบคลุมทั้งหมด ค่าบริการและเงินมัดจำไม่รวมภาษีและอาจมีการเปลี่ยนแปลง
อาจมีค่าบริการสำหรับผู้เข้าพักเพิ่มเติม ซึ่งจะแตกต่างกันไปตามนโยบายของโรงแรม
ต้องแสดงบัตรติดรูปที่ออกโดยรัฐบาล และวางบัตรเครดิตหรือมัดจำเงินสดเมื่อเช็คอิน สำหรับค่าใช้จ่ายอื่นๆ
คำขอพิเศษต่างๆ ขึ้นอยู่กับความพร้อมของทางโรงแรมเมื่อเช็คอิน และอาจมีค่าบริการเพิ่มเติม ทางเราไม่สามารถรับรองคำขอพิเศษเหล่านี้
When we Checked in I had a question regarding the kids free breakfast and the man who checked us in didn't know the answer. I found it kinda funny because he was one of the managers! The bathtub was not the cleanest and the drain was clogged. My children played in the kids zone which is nice to have for people that have small children however they had […] empty hand sanitizer bottles. In the morning we went to eat breakfast there was any clean tables available they were vacant but not cleaned. The server took our drink order and the menu and we didn't see her again. They have a buffet however they have a menu which we wanted to order from. The buffet looked good however it is over priced. My daughter complained that her eggs weren't good I was relIeved that we didn't have to pay for her meal. My husband and I only drank coffee since our server didn't come back walked past us a few times but didn't come to our table. อ่านเพิ่มเติม
"Nice stay"
Hotel was clean. No complimentary breakfast is something to consider when thinking about price. Not a 5 star but a nice room for the price.
ผู้เข้าพักรายนี้ไม่ได้แสดงความคิดเห็นไว้
"Lancaster Host Resort, Lancaster PA"
It needs a update and the smell in the hallways is sickening. Rooms were clean, but really need a update.
Thank you for taking the time to send us your comments regarding your stay at the Lancaster Host. The staff and I appreciate all relevant feedback from our guests, albeit positive or negative, as we are making strides to improve all facets of hotel operation. As for the overall condition of the hotel; I can assure you that our hotel management team as well as our corporate team is dedicated to make the necessary changes, updating the facility and installing additional amenities, as funding is available. In closing, your comments and suggestions are much appreciated. We thank you for your patronage and look forward to having you stay with us again in the future.
มี 1 คำตอบโดย Lancaster Host Resort & Conference Center"Lancaster Host Resort - worst hotel I have been to"
I booked this hotel because I had a conference there. It says free WiFi but the internet speed is slower than dial-up. The web pages often would not load. I was not able to download even small apps on my iPad. Every time I talk to the reception, they say the engineers are working on it. For the 6 days I stayed there it was that way. If you step out […] of the hotel, it smelled like cow manure all over. I definitely do not recommend this hotel at any cost. อ่านเพิ่มเติม
As many other reviews indicate the Lancaster Host is great place to stay while you are in the Lancaster area. I am disappointed that our facility did not meet your expectations; we recently upgraded our WIFI to fiber optic which has resolved many connection and speed issues. We are out in the midst of farm country; many local farmers utilize manure on their fields as fertilizer, very green, but can be odiferous for a day or two. We thank you for your patronage. For further assistance, feel free to contact me directly.
มี 1 คำตอบโดย Lancaster Host Resort & Conference Center"Aweful"
ผู้เข้าพักรายนี้ไม่ได้แสดงความคิดเห็นไว้
As many other reviews indicate the Lancaster Host is great place to stay while you are in the Lancaster area. I am disappointed that our facility did not meet your expectations; I wish you had taken the time to provide some additional information to assist fellow travelers in making an informed decision. Our hotel team has a commitment to ensure that every guest has a positive experience. It is my management philosophy if during their stay, a guest communicates to us that they are not satisfied with any area of our hotel operations; we will make every effort to correct the situation, offer alternative solutions, up to and including full or partial refund of any/all hotel related charges. We thank you for your patronage. For further assistance, feel free to contact me directly.
มี 1 คำตอบโดย Lancaster Host Resort & Conference Center"Not how the pictures appeared...."
Upon getting there I was impressed with the front desk, but then I found out that was all to be impressed with. We got to our room upon checking in to find out that it was freezing... in the middle of January at 1am this is the last thing you want. When we tried to turn the heat up it didn't work!! So we called the front desk and they were very nice […] and gave us a new room... which had a puddle from a leaking ceiling outside the door. At this point we were too tired to complain and just wanted to relax on our mini vacation. Well, when I took a shower there was no water pressure and the water was barely warm, as you can imagine this is very miserable for a woman with long hair. Not somewhere I'd ever want to stay again. Sorry. อ่านเพิ่มเติม
"Hotel at The Host Resort in Lancaster Pa."
Awesome place to stay, will definitly be back. Clean, and the service was excellent. The Legends resurant was out of this world and would recommend it to anyone. Jeremy the server was kind, and courteous. Its nice to see a smiling face when you had such a long day. He did everything possible to accomadate me. Thanks Jeremy
The room had no heat or air. A big green stain was on the carpet. We got their late so the girl at the front dest stated that she could not help with any of the question that we had. So we just stay in that room. When the morning came with new staff it changed. They were very helpful. Stated that we should have told her anyway and let her know we want […] a change. อ่านเพิ่มเติม
ผู้เข้าพักรายนี้ไม่ได้แสดงความคิดเห็นไว้
ผู้เข้าพักรายนี้ไม่ได้แสดงความคิดเห็นไว้
"great location nice hotel"
They loose points because twice I stayed and wifi sucks.
ผู้เข้าพักรายนี้ไม่ได้แสดงความคิดเห็นไว้
"ELIZABETH TAYLOR"
Staying at the Lancaster Host was like dating Elizabeth Taylor when she was 70 .You could tell the glamor was once there ,but the Bling Bling is Long Gone!
We are pleased you enjoyed your stay with us here at the Lancaster Host. We are grateful that you took time to comment regarding your experience and appreciative of your positive review. Thank you for choosing the Host, we appreciate your patronage, your recommendation, and we look forward to seeing you again in the near future.
มี 1 คำตอบโดย Lancaster Host Resort & Conference Centerผู้เข้าพักรายนี้ไม่ได้แสดงความคิดเห็นไว้
"Good Value and Comfortable Room"
This was our first time to stay at the Lancaster Host. The room was comfortable and a good size for a double room. The beds we're very comfortable and we slept well ! The facility has a little age on it but so do I LOL. Lancaster host was very conveniently located for us and we we're just minutes away for all we had planned to do. Consider staying at […] the Lancaster Host when in the area....I have paid a lot more for a lot less. We will be back. อ่านเพิ่มเติม
We are pleased you and your friends enjoyed your stay with us here at the Lancaster Host. We are grateful that you took time to comment regarding your experience and appreciative of your positive review. Thank you for choosing the Host and Lancaster County as your hotel destination. We look forward to you staying with us again in the near future. Sincerely,
มี 1 คำตอบโดย Lancaster Host Resort & Conference Centerผู้เข้าพักรายนี้ไม่ได้แสดงความคิดเห็นไว้
"Very nice"
The hotel was so nice. We really enjoyed it! But the buffet was closed for breakfast. We had the two free kids meals and could use for lunch or dinner but we were only there for breakfast. You could order off the menu but selections were limited. We left and went out to eat but would still definitely stay here again!
We are pleased you and your family enjoyed your stay with us here at the Lancaster Host. We are grateful that you took time to comment regarding your experience and appreciative of your positive review. My apology for the limited food and beverage service that was available immediately following the New Year’s holiday. Hopefully when you return this summer to enjoy all of the children’s activities we offer you will allow me to make it up to you and your family. Thank you for choosing the Host and Lancaster County as your family fun destination. We hope you will continue to stay with us in the future. Sincerely,
มี 1 คำตอบโดย Lancaster Host Resort & Conference Center"LancasterHost-"
Hotel was affordable, close to tourist attractions, and had many features such as pool, golf course, etc. Room was clean, large, and cozy. The only gripe I have is that there were no mattress cover on the beds and not a lot of pillows. Also, access to the hotel from the highway is tricky and tourists should use caution. Otherwise...our stay was great […] and we were pleased.. อ่านเพิ่มเติม
We are pleased you and your friends enjoyed your stay with us here at the Lancaster Host. We are grateful that you took time to comment regarding your experience and appreciative of your positive review. Not sure of the reason why we missed the mattress pad, but I have alerted the Executive Housekeeper to our oversight and she will follow up. Thank you for bringing this matter to my attention. Next time you stay with us, please call the front desk and housekeeping will be happy to bring you extra pillows. Thank you for choosing the Host and Lancaster County as your family fun destination. We hope you will continue to stay with us in the future. Sincerely,
มี 1 คำตอบโดย Lancaster Host Resort & Conference Centergreat location, clean, comfortable rooms.
"Close to the Outlets and Great Restaurants"
I booked this hotel because we were looking for a decent priced hotel room for our anniversary. When we got there, the lobby was fantastically decorated for the holidays and was very clean and prestige! But unfortunately the rest of the hotel seemed like there wasn't enough money to maintain/keep it up. The rooms were clean and the room service was […] great though! There weren't any ice machines on any level of the hotel that worked :( But again the staff was helpful. Location wise--this is located on the main street and it's close to 3 outlet malls, many restaurants, Target, etc..... So overall it worked but again the main concern would have been the condition of the hotel. It looked like it used to be a very high end hotel and the economy just hit it and the management hasn't been able to keep it up. Anyway good luck! P.S. I didn't see any bugs or anything like that. No funky smells either! อ่านเพิ่มเติม
We are pleased you enjoyed your stay with us here at the Lancaster Host. We are grateful that you took time to comment regarding your experience and appreciative of your positive review. Our proximity to all the great outlet stores in Lancaster is perfect for those who enjoy shopping! We are currently in the process of renovating sections of the hotel as time and funding allows. Thank you for choosing the Host, we appreciate your patronage, your recommendation, and we look forward to seeing you again in the near future.
มี 1 คำตอบโดย Lancaster Host Resort & Conference Center"Our "pet friendly" stay in Lancaster"
The Lancaster Host and Resort Conference Center was the perfect location for our stay in Lancaster, PA. My wife and I were able to take advantage of this location to visit family in downtown Lancaster and also visit another family member having surgery in Upland, PA only one hour away. My wife was able to take advantage of the " Chicos" in the near-by […] Tanger Outlets. OUr accomadations were clean and quiet. Overall or short stay was excellent! อ่านเพิ่มเติม
ผู้เข้าพักรายนี้ไม่ได้แสดงความคิดเห็นไว้
"The Host. Convenient to Dutch WonderlandLancaster."
Don't ever stay there on a Friday, if you have to work Saturday. It sounded like 100 preschoolers in the hallway. They came out drunk after the comedy show. I tried for 8 hours sleep. But only got 3. They woke me with yells and screaming all night. I called the front desk 3 times. They said they would send security. They never showed. Horrible Friday […] night there. อ่านเพิ่มเติม
Thank you for comments regarding your recent stay at the Lancaster Host Resort. We are disappointed that we did not meet your expectations.We did have a large contingent of soccer families in the hotel that weekend who were participating in a regional tournament in Lancaster. The noise problem was an unusual occurrence for us; I apologize for the disturbance. We learned our lesson and have noted that for 2012 tournament weekend to double the number of security guards on duty to better control noise situation. Again, thank you for your comments. We value guest feedback as it assists us in the continuous improvement of daily operations for all hotel guests. We thank you for your patronage. Respectfully yours,
มี 1 คำตอบโดย Lancaster Host Resort & Conference Center"Lancaster Weekend"
The Lancaster Host hotel was a very good choice. Our only problem was that because we did not book directly through the hotel, we beleive we were treated diferently than others.
We are pleased you enjoyed your stay with us here at the Lancaster Host. We are grateful that you took time to comment regarding your recent experience and appreciate your positive review. We realize you have many choices in accommodations in the Lancaster area; we value your patronage, regardless of how or where your reservation may have originated. If a member of our staff projected an indifferent attitude or lacked the friendly professional demeanor in which we treat all of our guests, please accept my apology. Thank you for choosing the Host, we appreciate your recommendation, and we look forward to seeing you again in the near future. Respectfully yours,
มี 1 คำตอบโดย Lancaster Host Resort & Conference Centerผู้เข้าพักรายนี้ไม่ได้แสดงความคิดเห็นไว้
"lancaster host in lancaster pa"
there were hairs on my sheets, room was very old and the sink leaked, heat did not work properly and the hallway smelled of urine. do not recommend this hotel
Thank you for comments regarding your recent stay at the Lancaster Host Resort. We are disappointed that we did not meet your expectations. Your constructive comments were shared with our management team who will investigate and correct the issues you mentioned, as required. Our hotel team has a commitment to ensure that every guest has a positive experience. It is my management philosophy if during their stay, a guest communicates to us that they are not satisfied with any area of our hotel operations; we will make every effort to correct the situation, offer alternative solutions, up to and including full or partial refund of any/all hotel related charges. Again, thank you for your comments. We value guest feedback as it assists us in the continuous improvement of daily operations for all hotel guests. We thank you for your patronage. Respectfully yours,
มี 1 คำตอบโดย Lancaster Host Resort & Conference Center"Stayed for PSCA Conference"
Thank you for hosting PSCA again at your location. Everything is convenient and easy to locate. My room was clean and comfortable. The food and breaks were yummy and filling.
We are pleased you enjoyed your stay with us here at the Lancaster Host. We are grateful that you took time to comment regarding your recent experience and appreciative of your positive review. Thank you for choosing the Host, we appreciate your patronage, your recommendation, and we look forward to seeing you again in the near future.
มี 1 คำตอบโดย Lancaster Host Resort & Conference Center"Not worth it"
Not worth the price.
Thank you for comment regarding your recent stay at the Lancaster Host Resort. We have a commitment to provide an exceptional experience to each and every guest. We are dismayed that we did not meet your expectation relative to the discounted room price. Again, thank you for your comments. We value guest feedback as it assists us in the continuous improvement of daily operations for all hotel guests. We thank you for your patronage.
มี 1 คำตอบโดย Lancaster Host Resort & Conference Centerผู้เข้าพักรายนี้ไม่ได้แสดงความคิดเห็นไว้
"Lancaster Host"
Great location! Great value for the money!
Thank you for your review. We look forward to you staying with us again in the near future.
มี 1 คำตอบโดย Lancaster Host Resort & Conference Center"Indoor pool."
The indoor pool was very nice and clean. But way to cold to really enjoy at all.
We are pleased you enjoyed your stay with us here at the Lancaster Host. We are grateful that you took time to comment regarding your experience and appreciative of your positive review. I have instructed the Chief Engineer to review the water temperature settings for the indoor pool. Thank you for choosing the Host, we appreciate your patronage, your recommendation, and we look forward to seeing you again in the near future.
มี 1 คำตอบโดย Lancaster Host Resort & Conference Centerผู้เข้าพักรายนี้ไม่ได้แสดงความคิดเห็นไว้
ผู้เข้าพักรายนี้ไม่ได้แสดงความคิดเห็นไว้
IT'S WAS NICE , AND CLEAN.EVERYONE WAS NICE.
THE ROOM WAS BIG. BUT THE HOTEL WASN'T VERY MODERN AND NEEDED SOME REPAIRS. WE NEEDED A REFRIGERATOR FOR OUR ROOM AND THEY INFORMED US THAT IT WOULD COST AN EXTRA $25.00. WHEN WE CHECKED IN THE LADY AT THE DESK WAS UNFRIENDLY. WE DIDN'T HAVE A BAD STAY BUT I WOULD DEFINITLY NOT STAY HERE AGAIN. THIS HOTEL WOULD BE MY LAST CHOICE. OH AND I FORGOT TO […] MENTION THAT THE BREAKFAST BUFFET WASN'T VERY GOOD EITHER. อ่านเพิ่มเติม
ผู้เข้าพักรายนี้ไม่ได้แสดงความคิดเห็นไว้
"needs updating!!"
had an extension cord plugged into a loose electrical box on floor behind curtain.Not good when you have a 2 year old..no fitted sheet on mattress..Smelled of must and mildew.
First, I would like to thank you for taking the time to submit your comments regarding the Lancaster Host Resort. Second, I am disappointed that our facility did not meet your expectations; clearly we were not performing to our usual standards, and for that I sincerely apologize. I have reviewed your feedback in detail with our Executive Housekeeper and Chief Engineer to ensure such a unique guest experience (as outlined in your review) will not be repeated. Our hotel team has a commitment to ensure that every guest has a positive experience. It is my management philosophy if during their stay with us, if a guest communicates to us that they are not satisfied with any area of our hotel operations, we will make every effort to correct the situation, offer alternative solutions, up to and including full or partial refund of any/all hotel related charges. We realize our guests have many choices in accommodations when visiting Lancaster. Recently our hotel embarked on a comprehensive renovation plan; the first phase included mainly “behind the scenes” mechanical upgrades/repairs to HVAC systems to improve overall guest comfort. I can assure you that our hotel staff, as well as our corporate team is dedicated to making the necessary changes, updating all areas of the facility in a timely manner, as funding is available.
มี 1 คำตอบโดย Lancaster Host Resort & Conference Centerผู้เข้าพักรายนี้ไม่ได้แสดงความคิดเห็นไว้
"Lancaster Host and Conference Resort"
Very nice resort. Lots to do with the pools and the excercise room. A very nice golf course, reasonably priced. Nice lounge for the evening and a very good buffet breakfast for the $. Our room was clean although bathroom could have been up-dated. (Sink was cracked). One complaint would be that we could not check in to our room early (we arrived at 2PM). […] We had a 3PM show at the AMT and could not wash up or change our clothes after traveling all day. When booking I was told that check in was at 3:00 PM but we could "most likely be able to check in earlier". We were told that that was not possible since the last big group had just checked out and our rooms we not ready. Huh - check out was at 11:00 AM! We had 3 rooms reserved but were not accomodated. So... we checked in at 5:00PM and we had to be out by 11:00 AM the next. Other than that mis-understanding - it was a very nice place to stay. Hotels.com was easy to work with and we actually had 5 rooms booked and paid the extra $ for the cancellation fee which was a good thing because we had to end up cancelling 2 of the rooms but did so without incident and a full refund. Def will use them again. อ่านเพิ่มเติม
"Lancaster Host Resort"
Our room was clean and neat and well equipped. Getting to the room, however, was a different story. The hotel common areas are well worn and dingy/dirty looking. Finding your room is a chore in and of itself because there is poor signage. On check out, the staff refused to shred my room key, so as to prevent identity theft issues. I had to take it with […] me. We stayed here because of price and location. I think we could have done better at one of the nearby hotels we found once we got there. อ่านเพิ่มเติม
First, I would like to thank you for taking the time to submit your comments regarding the Lancaster Host Resort. Second, I am disappointed that our facility did not meet all of your expectations; clearly we were not performing to our usual standards, and for that I sincerely apologize. The hotel has new signage on order to assist our guests in locating there room. I will follow up with the Front Office Manager on the shredding of the room key issue, however, our property management system disables the key access code upon check out, the key itself does not contain any personal information pertaining to a guest. We realize our guests have many choices in accommodations when visiting Lancaster. Recently our hotel embarked on a comprehensive renovation plan; the first phase included mainly “behind the scenes” mechanical upgrades/repairs to HVAC systems to improve overall guest comfort. I can assure you that our hotel staff, as well as our corporate team is dedicated to making the necessary changes, updating all areas of the facility in a timely manner, as funding is available.
มี 1 คำตอบโดย Lancaster Host Resort & Conference CenterHotel and indoor pool a little dated. No cue balls to play pool with. Over all, a nice place to stay at. Room was clean, inoor pool and game room for the kids. Stayed one night, most holtels require full weekend. Would come back.
"near dutchwonderland"
stayed here one night for wedding. close to everything needed. close enough to downtown. right down street from dutch wonderland. inside hotel= game room, kids room with computers, pool, bar, restaurant. clean and nice. nice staff.
"Lancaster Host"
Great location, great price on hotels.com, No elevator to upper floors, hotel was dated, beds were hard, but worth it for the savings!
We are pleased you enjoyed your stay with us here at the Lancaster Host. We are grateful that you took time to comment regarding your experience and appreciative of your positive review. Thank you for choosing the Host, we appreciate your patronage, your recommendation, and we look forward to seeing you again in the near future.
มี 1 คำตอบโดย Lancaster Host Resort & Conference Centerผู้เข้าพักรายนี้ไม่ได้แสดงความคิดเห็นไว้
"Lancaster Host Resort & Conference Center"
ผู้เข้าพักรายนี้ไม่ได้แสดงความคิดเห็นไว้
ผู้เข้าพักรายนี้ไม่ได้แสดงความคิดเห็นไว้
First, I would like to thank you for taking the time to submit your comments regarding the Lancaster Host Resort. Second, I am disappointed that as a facility we did not meet your expectations; clearly we were not performing to our usual standards, and for that I sincerely apologize. I have reviewed your feedback in detail with our Executive Housekeeper and Chief Engineer to ensure such a unique guest experience (as outlined in your review) will not be repeated. Our hotel team has a commitment to ensure every guest has a positive experience. It is my management philosophy if during their stay with us, if a guest communicates to us that they are not satisfied with any area of our hotel operations, we will make every effort to correct the situation, offer alternative solutions, up to and including full or partial refund of any/all hotel related charges. We realize our guests have many choices in accommodations when visiting Lancaster. Recently our hotel embarked on a comprehensive renovation plan; the first phase included mainly “behind the scenes” mechanical upgrades/repairs to HVAC systems to improve overall guest comfort. I can assure you that our hotel staff, as well as our corporate team is dedicated to make the necessary changes, updating all areas of the facility in a timely manner, as funding is available.
มี 1 คำตอบโดย Lancaster Host Resort & Conference Center"Lancaster Host and conference Center"
A Very nice and convenient place to stay. We enjoyed the Comedy Club in the Hotel Lobby.
"Trip to Lancaster, PA"
The hotel was very crowded when we arrived. They have a show at the hotel so it was near time to start so a lot of traffic. It made it very hard to find a parking spot and unload. They did not have any carts for luggage so my husband had to make several trips. The hotel needs to be updated and carpet removed and new put down. Has seen a lot of traffic. […] Would stay there again only in a pinch and nothing else was available. อ่านเพิ่มเติม
Forgive my tardy reply to your review, my name is Harry Stevens and I recently took over as GM for the Lancaster Host. Thank you for taking the time to send us your comments regarding your recent stay at the Lancaster Host. The staff and I certainly appreciate all guest feedback as it assists us in developing action plans to improve all facets of hotel operations. As for the overall condition of the hotel; I can assure you that our hotel management as well as our corporate team is dedicated to make the necessary changes, updating the facility and installing additional amenities, as funding is available. In closing, your comments and suggestions are much appreciated. We thank you for your patronage and look forward to having you stay with us again in the future.
มี 1 คำตอบโดย Lancaster Host Resort & Conference Centerผู้เข้าพักรายนี้ไม่ได้แสดงความคิดเห็นไว้
บทวิจารณ์และการให้คะแนนในไซต์นี้เป็นความคิดเห็นเฉพาะตัวของลูกค้าและ ซัพพลายเออร์ ซึ่งไม่ได้เป็นตัวแทนหรือแสดงถึงจุดยืนของ Hotels.com ทั้ง Hotels.com และฝ่ายต่างๆ ที่เกี่ยวข้องในการแสดงเนื้อหาบทวิจารณ์ จะไม่มีความรับผิดต่อความเสียหายใดๆ ที่เกิดจากการใช้บทวิจารณ์เหล่านี้
